I have had my volvo for three years.
I have allowed no other service department to provide service other than capital euro cars. Money is not a problem. Whatever they recomended for my c
I have allowed no other service department to provide service other than capital euro cars. Money is not a problem. Whatever they recomended for my car I would make sure it is done. There 4 point inspection is horrible. They have never checked my tires or if they have never reported it to me. I had to replace all four tires. Although i know eventually the tires need to be replaced i was looking to the service team to let me know about my tires. I look to them to tell me what is going on with my car and they have not. .I honestly dont believe that the service department changed my oil the last time my car was there for maintenance. My oil still says 100% after 10000 miles. They always forget to top of fluids. Three weeks after completing the service on my car my windshield wiper fluid is empty. They offer a free car wash and vacum but only vacum the front of the vehchle. I leave messages for both service rep and manager and do not receive a call back. Although, I only have tried to call 4 times over the last 4 months with these issues and no call back. Therefore, I will be taking my business were it is appreciated and i can trust the service department. I need good services I can trust and depend on.
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by alwazagator
Service Price Transparency
Mar 07, 2023 -
Capital Eurocars responded
To: alwazagator
Thank you for posting your review. We cannot address the issues you have brought up without further information. Please contact me directly so that we can discuss this.
Sincerely,
Nick Tinaro
Service Manager
Mar 07, 2023 -
alwazagator responded
I have left messages for a return call in regards to concerns about my vehcle and have not received a call back for both service manager and service representative.Cameron is no longer there and Ryan who has taken his place does not return any calls that are left for him. So I am not certain how to handle this issue because phone calls dont seem to get a response. Do you have a direct number that I may be able to get in touch with you directly. Thank you
Mar 09, 2023 -
Capital Eurocars responded
To: alwazagator
Please phone me directly at 850-205-2356.
Sincerely,
Nick Tinaro
Service Manager
Great customer service.
Quick and efficient. No hassle. Joe Trozxo was wonderful to work with!
Quick and efficient. No hassle. Joe Trozxo was wonderful to work with!
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by Cfeely01
Oct 13, 2022 -
Capital Eurocars responded
Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are glad that Joe provided you with nothing less It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
I was impressed and pleased with the video of the walk
through. Thanks for your help and great service.
through. Thanks for your help and great service.
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by delphiguy
Sep 12, 2022 -
Capital Eurocars responded
Thank you so much for your positive review! We are happy to hear that our team could provide you with top-notch service. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know if there is ever anything more that we may help you with.
Joe Torrozo was professional and really worked to try and
help us with our warranty.
He communicated well and answered all our questions.
help us with our warranty.
He communicated well and answered all our questions.
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by Viviansmoore
Aug 23, 2022 -
Capital Eurocars responded
Vivian,
Thank you for leaving Joe this positive review! We are so glad that he took great care of you throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
I
can always count on Joe Trazzo to get me an
appointment. He keeps informed as the service is going on he’s a keeper
appointment. He keeps informed as the service is going on he’s a keeper
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by blines
Aug 17, 2022 -
Capital Eurocars responded
Thank you for taking the time to leave Joe this wonderful review! he will be honored to hear of your kind words and to know how confident you are in his efforts. It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!
Usually I don't do reviews, unless I'm extremely
satisfied with the service. Well the service that Joe Trozzo provided was outstanding. I had a 10:00am appointed and decided to get to the dealersh
satisfied with the service. Well the service that Joe Trozzo provided was outstanding. I had a 10:00am appointed and decided to get to the dealership a little early. As I was walking into the service area, Joe saw me and asked, "May I help you?" Even thou I was early he decided to look up my information and proceed with getting the service process started! Joe made the whole process pleasurable. Thanks Joe!
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by SpudGie
Jul 21, 2022 -
Capital Eurocars responded
Thank you for taking the time to leave us this positive review! We are so glad that Joe took great care of you throughout your visit! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service.
Joe Trozzo has always been very professional.
Cap Eur has always met my expectations and given excellent service.
Cap Eur has always met my expectations and given excellent service.
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by Johcur33
Jul 05, 2022 -
Capital Eurocars responded
Thank you so much for your positive review! Providing top-notch service is so important to us, and we are pleased that Joe's efforts consistently meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
Joe Trozzo is our service rep at Capital Eurocar and we
appreciate his handling of our cars needs and the good quality of work the dealership provides.
appreciate his handling of our cars needs and the good quality of work the dealership provides.
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by Bonnie and Jack
Jul 01, 2022 -
Capital Eurocars responded
Bonnie and Jack,
Thank you for leaving Joe this positive review! He will be honored to hear of your kind words and to know that you deeply value his service. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
Joe Trozzo was very professional and thorough when
explaining work done. Joe provided things that needed attention in the near future. I'm very pleased with the services received.
explaining work done. Joe provided things that needed attention in the near future. I'm very pleased with the services received.
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by BJoy
Jun 21, 2022 -
Capital Eurocars responded
Thank you for sharing the positive experience you had with Joe! We are so glad that he provided you with great care throughout your visit. Your satisfaction means so much to us. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!
Joe Trozzo is very helpful and makes sure things keep
moving. Always great to work with. Always willing to help. Thumbs up for Joe!
moving. Always great to work with. Always willing to help. Thumbs up for Joe!
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by Dbouloy
Jun 16, 2022 -
Capital Eurocars responded
Thank you for taking the time to leave Joe this positive review! We are so glad that he consistently takes great care of you! It is our pleasure to serve you and we hope that you continue to choose us for all of your future automotive needs! Safe travels!
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