Joe Sharrah

I stopped in to buy a new car, but at the same time my 2017 Yukon XL needed an appointment for service. When I went to the service desk there were 5 workers sitting at desks. No customers. I walked up 2017 Yukon XL needed an appointment for service. When I went to the service desk there were 5 workers sitting at desks. No customers. I walked up to one and asked to make an appointment for my car. She said "no stand by that pole". then one guy called me forward and I told him I needed an appointment. He said oh I can't do that you need to stand by the pole. The others are still not helping anyone, but glued to their computers. VERY FRUSTRATING. I won't be buying a new car there if I can't get service on one I already own. 907-505-0305. My salesman was very helpful. Kelly, but he didn't try to help in the Service department even when I told him I wouldn't buy where I couldn't get service. More

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My email was sent to Joe Sharrah. I've been looking for a mechanic that would actually try to diagnose the problems with my Jeep seriously and not just say things I wanted to hear. There is only one word t a mechanic that would actually try to diagnose the problems with my Jeep seriously and not just say things I wanted to hear. There is only one word to describe my experience with Joe - AMAZING. More

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ZL1 purchase Had a wonderful time with dealership Very professional and courteous Made a good deal very satisfied Michael Warlick great guy Good salesman Had a wonderful time with dealership Very professional and courteous Made a good deal very satisfied Michael Warlick great guy Good salesman Thank you Mike More

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Just Great People and Products Another new GMC purchase, again with excellent pricing and superb customer service. I remain a loyal customer with Lithia for two important reasons Another new GMC purchase, again with excellent pricing and superb customer service. I remain a loyal customer with Lithia for two important reasons - the quality of the GMC product and customer focused professionals (knowledgeable sales professionals like Mike and Walt and the quality of the service team comprised of reception (esp.Shana) , parts (esp.Jeanie ) and all the maintenance (esp. Joe) and service folks. A total team focused effort for professional and caring customer service. More

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Exceptional Service! Always satisfied with the service received at Chevrolet Buick GMC of Fairbanks. Shana & Joe keep me apprised of work needed and as it's being done. Always satisfied with the service received at Chevrolet Buick GMC of Fairbanks. Shana & Joe keep me apprised of work needed and as it's being done. More

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Excellent dealer from sales to service to parts Wonderful experience with the whole service team from advisors to technicians. Would recommend to any and all. If you need a dealer to go to choose Ch Wonderful experience with the whole service team from advisors to technicians. Would recommend to any and all. If you need a dealer to go to choose Chevrolet gmc Buick of fairbanks More

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Expert The Service team at this Chevy dealership is amazing! They are all always courteous, knowledgeable and efficient. I never have to wait for very long a The Service team at this Chevy dealership is amazing! They are all always courteous, knowledgeable and efficient. I never have to wait for very long and they always make sure I understand everything that is going on with my truck. More

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Excellent and attentive employees Very positive experience with chevrolet, gmc, Buick of fairbanks. The sales staff and management are doing a great job. I would definitely recommend L Very positive experience with chevrolet, gmc, Buick of fairbanks. The sales staff and management are doing a great job. I would definitely recommend Lithia of fairbanks for your next vehicle purchase. More

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Good service Was good service, just dropped truck off they called Me when it was done. Everybody was friendly and nice. Defiantly insist people go there .. Good Was good service, just dropped truck off they called Me when it was done. Everybody was friendly and nice. Defiantly insist people go there .. Good job More

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A+ service I experienced a 'check engine' light on a recent visit to Fairbanks. Even though I showed up without an appointment, they were able to fit me right in I experienced a 'check engine' light on a recent visit to Fairbanks. Even though I showed up without an appointment, they were able to fit me right in. Their waiting area is well appointed, with comfortable chairs, complimentary coffee, TV, free WiFi and tables to comfortably work at. There were also snacks and custom coffees available for moderate cost. My truck was diagnosed in a reasonable amount of time, and my service advisor (Bob Revermann) clearly pointed out and explained what needed to be done. I was even escorted to Joe Sharrah's work bay so I could see for myself (with the safety glasses they provided :-) . And while the authorized repairs were being made they kindly shuttled me to a nearby appointment, and picked me up afterwards. On my return, my truck was ready to go - the timing was perfect. For an unforeseen "inconvenience" of having to deal with a 'check engine' light in a city I'm not familiar with, I was thrilled with how everything played out. GM dealers know the meaning of customer service, and Bob and Joe are a shining examples of this. "Thank you!".....and keep up the great work boys! More

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