Joe Quaranta
Joe Quaranta at Land Rover Naperville

Joe Quaranta

New Car Manager

Land Rover Naperville

1559 W Ogden Ave
Naperville, IL 60540

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3 Reviews
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3 Reviews

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3 Reviews of Joe Quaranta

November 23, 2024

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Employee Rating

After 25 years online, this is the first negative review I've ever left. Let me start with the positives and who this dealership might be for: Great people: The staff are friendly, knowledgeable, and More

by Steveg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 29, 2024

Land Rover Naperville responded

Thank you for your detailed feedback. We’re sorry to hear about your experience and take your concerns seriously. We’d like to better understand the issues you encountered and address them. Please reach out directly at customerservice@patrickcars.com so we can work to make things right.

Nov 29, 2024

Steveg responded

I replied via email. Joe, the GM over there, has our communication. I'll share an update when and if I get a reply.

Dec 07, 2024

Steveg responded

Update! Zero reply to my email. Doesn’t surprise me, why bother replying at all on here? So it looks like they are working to help. Again- go to these guys at your own risk. What a nightmare.

February 28, 2024

Dealership Rating
Employee Rating

Buy here at your own risk. They go thru General Managers every 3-6 months. All is well up to when you make the purchase. It goes down fast from there. No after the sale servi More

by Mehdi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tony Portuese

Mar 11, 2024

Land Rover Naperville responded

On behalf of The Patrick Dealer Group Customer Relations Team, we would like to apologize that your experience wasn’t a positive one. We appreciate your feedback! It helps us understand areas in our business that needs improvement. We would like the opportunity to research your visit along with our management team at Jaguar Land Rover Naperville, however your online review profile isn’t providing enough information. We would appreciate it if you would email customerservice@patrickcars.com with your full name, date of visit, originating reason for your visit, email or best number of contact so our team can fully understand what happened. We thank you for your time!

Mar 13, 2024

Mehdi responded

Your apology and kind words are appreciated, but your actions and the way you treat a customer after you complete the sale is a whole different story. I contacted you guys multiple times all the way up to the main corner office in Schaumburg and got nothing. Your rude and obnoxious GM was just that and he was there when I bought the car. I complained to RR USA, they sent me to Hinsdale RR. They took care of the issue and didn't charge me a dime. If you are really interested in knowing who I am, I bought a full size 2022 on December 18th, 2021. Patrick Promise is a Joke.

March 20, 2023

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Employee Rating

My Range Rover was serviced and I picked it up in January I am having issues again and had it towed there on 3/7/23. 2 WEEKS LATER 3/20/23 and still no response back from anyone regarding my vehicle. This is More

by JACQUIE SAAVEDRA
Recommend Dealer
No

Other Employees Tagged: Annette Viti , Joe Cotteleer, Tommy Pililimis, ERNIE, MATT,

Mar 24, 2023

Land Rover Naperville responded

We are reaching out to apologize for your unpleasant experience. It is disappointing to hear when we are striving to dedicate ourselves in making the service experience for every customer an enjoyable one. We appreciate the feedback and will make sure our service manager is aware of your experience if you didn’t have a chance to talk with him during your visit. If you wish to provide further feedback, please feel free to contact us at customerservice@patrickcars.com and provide us your full name, date of visit and best method of contact (if you wish to be contacted)

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