Joe Piacenti

Summary: One Nov. 29 2024 I purchased a Pre-Owned 2011 Honda Pilot. When I expressed concern about the high mileage of the vehicle, the salesman Directed my attentio 29 2024 I purchased a Pre-Owned 2011 Honda Pilot. When I expressed concern about the high mileage of the vehicle, the salesman Directed my attention to the 100 day warranty prominently displayed in the showroom. On Feb 14. 2025—75 Days after purchase—I was advised by their service department that The timing chain needed replacement, without which the vehicle would be undriveable due to engine damage. When I inquired about the 100 Day warranty, they claimed they knew nothing about it, and refused to release’ my vehicle until I paid the rapid bill of $1911.68. In my opinion, this is a textbook case of consumer fraud. I have filed a form complaint with Suffolk County Dept. of Consumer Affairs. More

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HAPPY CUSTOMER!!! Another Great Apple Honda Experience!! Great Staff From - Service Manager John Turano with always great Advice- OUTSATNDING !!! To Eric Goetz Sal Another Great Apple Honda Experience!! Great Staff From - Service Manager John Turano with always great Advice- OUTSATNDING !!! To Eric Goetz Sales Manager with his great PROFFESSIONAL experience over 15 + Years at Aplple Honda !! Just picked up my 8th Apple Honda for my Family could not be Happier with the whole smooth fluid experience!! Just Outstanding!, right down to Salesman Joe P., what a kind PROFFESSIONAL experience !!! Please reach out to Eric & Joe just First Class !!!!!! More

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Complete satifaction with my New Honda CRV From the moment I was recommended to your dealership by a coworker , Pat Carr, and my experience with salesman Joe Piacenti I knew my purchase would b From the moment I was recommended to your dealership by a coworker , Pat Carr, and my experience with salesman Joe Piacenti I knew my purchase would be great. Joe was extremely knowledgeable on the CRV, answered all my questions and gave great advise in the finance of the vehicle. Charlie Giamanco explained several options and I was satisfied with the lease and I expect to purchase the vehicle after 36 months. More

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No pressure car buying Our salesman Joe made our car buying experience very enjoyable. He was very knowledgeable and didn't pressure us at all. We will definitely refer frie Our salesman Joe made our car buying experience very enjoyable. He was very knowledgeable and didn't pressure us at all. We will definitely refer friends and family to him More

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No room for improvement From my initial call to driving off the lot in my new Ridgeline, I was completely satisfied with amazing personal service I received. every aspect of From my initial call to driving off the lot in my new Ridgeline, I was completely satisfied with amazing personal service I received. every aspect of the experience was professional and warm. More

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LEASE OF 2019 CRV This dealer is the best dealer that I have ever dealt with. I was apprehensive having to deal with a Long Island dealer after my experiences with the This dealer is the best dealer that I have ever dealt with. I was apprehensive having to deal with a Long Island dealer after my experiences with the many cars that I have purchased or leased over the years. These people treat you as if they want you to be a repeat customer unlike the other dealerships that are only interested in how much they can rip you off! They got us in and out with our new CRV in record time. I wish all the dealers were this pleasant. My experience with Apple Honda was acually enjoyable and I look forward to continuing this relationship for me as well as my family in the future. More

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Absolutely Horrible. Shady. We were sold a 2016 Honda Pilot which we were told just came back from a lease. We started having problems as soon as we brought it home. We realized We were sold a 2016 Honda Pilot which we were told just came back from a lease. We started having problems as soon as we brought it home. We realized the next day that the trunk was soaking wet and the whole car smelled. We called the man who sold us the car joe, we brought it there and he confirmed the trunk was wet. He said maybe they cleaned it and didn’t let it dry he said let it air out over the weekend. Weekend comes and goes car STINKS like mold and trunk is still soaking wet. Then I get an email from Honda stating the car is due for service, an oil change, we hadn’t even had the car a week. We call the man and he tells us to call service. We leave a message service never calls back. The next day we call man again he says “apparently there was a water leak I made an appointment with service for you guys on Monday” it was like wensday. The car absolutely stinks so my husband decides to try to steam clean the trunk while doing so we find MOLD all over third row and seat belts. Then on Thursday the car seems to not be switching gears correctly. The rpm needle keeps going back and forth and the car is stuttering. Finally Monday comes. We bring car and tell them all the problems service guy says he will try to have it back to us tomorrow. That night comes service calls and says there is a water leak and they are replacing the back carpet. Tomorrow comes and goes so I call wensday and ask about the car. The man now says there was no water leak. Someone must have just spilled somthing and that my transmition needed servicing (reason for rpm and stuttering). That it needed oil a filter and an update and said he would try to have it back by Friday. Friday comes and goes now it’s monday still no word. My husband calls to find out what’s going on and they says they are waiting on carpet. As I’m writing this it’s friday. ALmost 2 weeks. We are furious. I have tried called the pre owned manger I have left voice mails and he won’t call me back and everyone always tells me he is either not in or with a customer. Will never buy from Honda ever again after this. Disgusting customer service and how they can sell a car without checking it after it “just came back from a lease” is unbelievable. More

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