Joe Pappalardo

Terrible experience, 30000 mile checkup and they tried to get us for $1500.00 more repairs after the 600.00 they already charged us. The main issue is they stole something our of our vehicle. I first tried get us for $1500.00 more repairs after the 600.00 they already charged us. The main issue is they stole something our of our vehicle. I first tried calling 4 times the next morning, left message with service manger and he did not call back. finally called in afternoon and got a hold of him and he said he would review tapes, anyway he never called back but the person that checked us in did and said nothing they can do but let me review tapes. They never vacuumed like they said they did. Manager never called back. They lost our service work but worst of all we were going to trade the car in on a newer model. Not now. More

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Salesman Bob Hill and the Lexus Service Team are Top Notch! When my car battery died, and I couldn’t get to them, they came to me & jump started it so I could get to the Service Center and get the new b Notch! When my car battery died, and I couldn’t get to them, they came to me & jump started it so I could get to the Service Center and get the new battery I desperately needed. Parking in an underground lot wouldn’t have allowed for a Tow Truck, so I’m so very happy they were able to help me. THANKS AGAIN to Bob and his Lexus Team. More

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Had a wonderful experience at Lexus of Brookfield. From the management team including Joe Palmisano Mike Wandrey Will Snider and Kevin Bell to the sales rep Bob Hill, I was provided with the best cust From the management team including Joe Palmisano Mike Wandrey Will Snider and Kevin Bell to the sales rep Bob Hill, I was provided with the best customer service I’ve ever had at an auto dealership. My vehicle was delivered on time and I’ve never seen such perfection out of a detail. Well done Lexus of Brookfield!!! I will recommend all of my family and friends to purchase their vehicles at Lexus of Brookfield. More

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Professionalism through and through. Lexus of Brookfield wants your experience to be the best. Everyone is extremely knowledgeable, which makes decision-making a lot easier. I will alw Lexus of Brookfield wants your experience to be the best. Everyone is extremely knowledgeable, which makes decision-making a lot easier. I will always be a customer! More

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Most professional and cleanest dealership I have ever dealt with. They treat you like family and I know they have so many long term relationships with their customers. I have referred several friends t dealt with. They treat you like family and I know they have so many long term relationships with their customers. I have referred several friends to Lexus of Brookfield and they are always thankful for the recommendation. Tony was so helpful and Joe, the GM, makes sure that everything is perfect. They make it such a great experience and I will continue to refer all my friends to Lexus of Brookfield - for new and used cars. Thank you Lexus. More

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Fantastic and Friendly dealership! Bob Hill was amazing to work with. Very professional and pointed me in the right direction with budget, suv type and resale values! Will definitel Bob Hill was amazing to work with. Very professional and pointed me in the right direction with budget, suv type and resale values! Will definitely buy another car from him again!! More

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I bring my Toyota Sienna to the Lexus Service Center and they ALWAYS go above and beyond for me! they ALWAYS go above and beyond for me! More

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The absolute best dealership in Wisconsin! They set the standard for customer service. This is the only place I will ever buy a car. They set the standard for customer service. This is the only place I will ever buy a car. More

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I have purchased two Cars from them. Recently,I had to add an after market remote starter. The service department here is amazing. The help they gave me was incredible. The person helpi Recently,I had to add an after market remote starter. The service department here is amazing. The help they gave me was incredible. The person helping me, Joe, was very thoughtful and professional. They do an amazing job. They also have one of the best waiting areas I have ever seen! Way 2 go ! More

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Have done business with this dealership since 1989. They have contacted to put the customer first and take great care of us. I have never been ignored or treated poorly. This caring service is asked of They have contacted to put the customer first and take great care of us. I have never been ignored or treated poorly. This caring service is asked of all staff members including new members like Steve Heinemenos. They go over snd above taking care of the customers. More

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