Joe Nazzaro | Page 13

Another job well done! Joe Nazzaro and the crew did another great job! I needed my windshield replaced which was done. I was provided a loaner car and had a meeting I had to Joe Nazzaro and the crew did another great job! I needed my windshield replaced which was done. I was provided a loaner car and had a meeting I had to attend. I was able to keep the loaner overnight which was very helpful instead of having to come back to the dealer which was out of the way. Thank you again for always providing excellent service! More

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I have never been more satisfied when buying a car ever. Place is beautiful and the car is amazing. I am very happy with Infiniti. Place is beautiful and the car is amazing. I am very happy with Infiniti. More

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Truly Amazing Service This past week I've brought in three Infiniti vehicles in for service. My qx80, my mothers qx60 and my mother in-laws qx60. throughout the process I w This past week I've brought in three Infiniti vehicles in for service. My qx80, my mothers qx60 and my mother in-laws qx60. throughout the process I was able to work with each service writer. All of these writers shared one thing in common. They all made my experience as pleasant and seamless as they could possible. I was able to get my vehicles serviced and get back to my daily routine with ease. It is this efficient service department that keeps my family in Infiniti vehicles. More

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We have been using them for two years now and the service is always excellent especially when we work with Joe Nazzaro. He is always on top of things and our vehicle is always ready as promised. The dealersh is always excellent especially when we work with Joe Nazzaro. He is always on top of things and our vehicle is always ready as promised. The dealership itself is always welcoming and inviting so we are very happy there. More

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Service center I’ll start with the phone call to schedule my service. Michelle couldn’t have been friendlier or more accommodating Her attitude was like I was her I’ll start with the phone call to schedule my service. Michelle couldn’t have been friendlier or more accommodating Her attitude was like I was her only customer. Then when I arrived I was directed to Joe Nazzaro. Again I was treated like I was his only customer. Big smiles, polite while explaining what the service entailed. I said I would wait and he said it would be about an hour. 40 minutes later the car was done. It had also been washed and vacuumed. Joe again reviewed all that was done. This kind of service you just can’t get in a 30 minute oil change place. Kudos to Circle Infinity for hiring the best people to work with their customers More

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Great service from this facility as always. Service rep Pam C. Goes above and beyond from day one. Thanks to Joe as well. Since I made the switch from a previous Infiniti dealer a few years ago I’ve never Pam C. Goes above and beyond from day one. Thanks to Joe as well. Since I made the switch from a previous Infiniti dealer a few years ago I’ve never looked back. More

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Zero rating I purchased a used car (Honda pilot) in Circle Infiniti with one month warranty or 1000miles. Unfortunately, the engine light came on during the warra I purchased a used car (Honda pilot) in Circle Infiniti with one month warranty or 1000miles. Unfortunately, the engine light came on during the warranty period. I brought my car back to the dealer. After inspection, the mechanic gave me the report, that claimed “there is something wrong with catalytic converter both metal gaskets before/after and oxygen sensors on the catalytic converter. Must order OEM Honda catalytic converter.” Also the mechanic told me they replaced my defective converter with an old catalytic converter because a new one was not in stock. The mechanic promised when the new catalytic converter comes, he will change. I was satisfied and made an appointment for the following Saturday. However, I had to reschedule because my work schedule changed. When I attempted to reschedule with the salesman, he told me to just drive the car as much as I can and see if the light is on again. I decided to call Circle Infiniti directly to make an appointment but failed. Unexpected the sales manager (Steve) called me and said the same as what the salesman said “keep driving until the light comes back on”. I told him that it was not okay to have my car temporarily repaired with an old converter. He said the car was pre-owned anyway. Then I sent him an email clearly stating the whole thing. Surprisingly, the sales manager told me a new story “we had cleaned the sensor we did not change the converter. We ordered a replacement catalytic converter in the event it needs to be replaced.” Even worse Steve also claimed my Honda car was not taken to a Honda shop for any sort of problem-check or repair. All this sensor cleaning and tampering took place at a “local auto-repair facility”. Circle Infiniti should be a reputable service, so the second-hand methods they employed threw me. I even requested a service report of the work done on my vehicle to corroborate his claims, and till now, nothing has been provided. Infiniti is a big, well-established dealership who has been in this business for years. This is also part of the reason I chose to buy a pre-owned vehicle from this center. However, I was involved in many troubles. In addition, I am not sure what Steve did with my vehicle and it is now safe to keep driving or not. I even asked the executive manager for some help, but he chose to trust his employee’s words. More

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Great dealership. Great service team. Brought my car in for service and change of tires. They always keep you updated on vehicle. Let you know what's going on. for service and change of tires. They always keep you updated on vehicle. Let you know what's going on. More

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Wonderful Dealer and Incredible Customer Service I cannot say enough wonderful things about Circle Infiniti. Today was my 2nd. visit and not only was the service extremely fast, but everyone in the d I cannot say enough wonderful things about Circle Infiniti. Today was my 2nd. visit and not only was the service extremely fast, but everyone in the dealership is very professional, friendly and knowledgeable. The waiting area is spotless and they supply every possible refreshment you could want, from breakfast through lunch. It was very easy to book an appointment and overall I am 100% pleased that I chose to take my vehicle to Circle Infiniti. And lastly....the car wash is not just an ordinary wash. They detailed my entire car!!! Great start to the weekend. More

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Always a Pleasure Quick and pleasant as always. I have never had a bad experience at this dealership. All the staff are amazing and I go especially for ANN b/c she's Quick and pleasant as always. I have never had a bad experience at this dealership. All the staff are amazing and I go especially for ANN b/c she's the best. Very honest and straight forward. Thank you ANN! More

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