Joe Natale

In mid September 2024 I had my SL55 serviced. It was a brilliant experience. Everyone genuinely cared from the moment I arrived, through drop off, and the few days needed to perform all the tas It was a brilliant experience. Everyone genuinely cared from the moment I arrived, through drop off, and the few days needed to perform all the tasks. I don't know all the Team in the background, but much of the follow through is orchestrated by Dawn D'Argenio. Dawn is a kind, warm, and knowledgeable communicator keeping me up to date on a regular schedule. She also made me aware of special savings that were available. I do recommend the RC Union service team, and for that matter sale team too. I am grateful. Thank you! Thank you!! More

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We have been dealing with them for about 10 years now, and we have always been satisfied. We are like old friends now and it feels comfortable when we go there, unlike any other dealer experience, ever!! and we have always been satisfied. We are like old friends now and it feels comfortable when we go there, unlike any other dealer experience, ever!! More

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I was conflicted about which car to purchase and overwhelmed. Luckily Timothy was there to guide me, such a great experience. 10/10 overwhelmed. Luckily Timothy was there to guide me, such a great experience. 10/10 More

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This is the worst place ever, they can never take your car when you need them and never have loaners? This is the only place like this!!! BMW would never do this, I wish I had went to them for a car inste car when you need them and never have loaners? This is the only place like this!!! BMW would never do this, I wish I had went to them for a car instead of this dealership!!!! This is not the first time I have been turned away from them in the 8 months that I have had my Mercedes!!!! I can’t wait for my lease to be over so I can be done with this dealership!!! Also this car was a demo which had over 3000 miles on it. I am truly disgusted by this dealership. I will say Joe Natale was great when I went to buy the car obviously! More

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THIS IS MY 2ND MERCEDES BENZ THAT I HAVE LEASED WITH JOE N. HE IS VERY PROFESSIONAL AND VERY CARING AND EXCEPTIONAL . HE REALLY KNOWS HIS MERCEDES BENZ'. HE IS EXTREMELY HELPFUL & THOUGHTFUL. HE SHOWS HE RE HE IS VERY PROFESSIONAL AND VERY CARING AND EXCEPTIONAL . HE REALLY KNOWS HIS MERCEDES BENZ'. HE IS EXTREMELY HELPFUL & THOUGHTFUL. HE SHOWS HE REALLY CARES TO MAKE THE EXPERIENCE A GOOD 1. HE EVEN CALLS TOMKE SURE ALL IS OK AFTER YOU GET YOUR CAR AND OFFERS ASSISTANCE . HE ALWAYS POINTS YOU IN THE RIGHT DIRECTION . HE IS THE BEST . MY HUSBAND -DR WALLACE SMITH HAS A GOOD RAPPORT W JOE AND HAS LEASED 10 MERCEDES BENZ' FROM HIM FROM THE C CLASSES TO THE E CLASSES TO THE S550 . WE GIVE HIM 100% AS AN EXCELLENT PERSON AND SALESMAN. I HIGHLY RECOMMEND HIM TO OTHERS . More

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Outstanding!! A+ all the way. Wow! Awesome experience and high level of client satisfaction. Getting a Mercedes is already a treat, getting one with the assistance of Jim Wiecens Wow! Awesome experience and high level of client satisfaction. Getting a Mercedes is already a treat, getting one with the assistance of Jim Wiecenski and Joe Natale is priceless. The team, from the James Castellp, Sales Manager to the Concierge representative teaching you about the car was first class. Highly recommend you visit the Union store for your Mercedes Benz and to meet a great team that will go out of their way to make your experience the best it can be. More

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GLE450 Everyone at Ray Catena Mercedes Benz of Union were very informative and knowledgeable about all of the vehicles in their showroom. Joe Natale was an Everyone at Ray Catena Mercedes Benz of Union were very informative and knowledgeable about all of the vehicles in their showroom. Joe Natale was an amazing salesman, understanding and worked to find the proper vehicle for me. Christopher Bradfield the product concierge was the best, so knowledgeable about the vehicle and explained everything about the vehicle in complete detail. More

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It doesn't get any better! Joe Natale and Chris Bradfield get 10 out of 10.! Pick up a 2016 GLE 350 today and it went as smooth as silk. Joe Natale makes you feel like family Joe Natale and Chris Bradfield get 10 out of 10.! Pick up a 2016 GLE 350 today and it went as smooth as silk. Joe Natale makes you feel like family sharing a Thankgiving dinner, while Chis Bradfield was supreme in explaining the technology. Simply the best! More

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First Time Purchase - Fantastic Experience! Want to thank Joe Natale and Nick Bradfield for going above and beyond to make our first Mercedes purchase so pleasurable. We LOVE the car! Want to thank Joe Natale and Nick Bradfield for going above and beyond to make our first Mercedes purchase so pleasurable. We LOVE the car! More

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Zero Pressure Unique Sales Experience. I want to start by saying that I HATE BUYING CARS. The entire experience keeps me up at night. I generally do my research, know which car I want, wh I want to start by saying that I HATE BUYING CARS. The entire experience keeps me up at night. I generally do my research, know which car I want, what options I want, and generally the price that I would like to pay. Purchasing my first CPO car was a bit nerve racking however the moment I walked in the door, I realized that this would be a different experience. I've purchased from Ray Catena Lexis before, and this experience was even better. The showroom is immaculate and has both new and CPO cars intermingled. The receptionist got up from her char, walked towards my wife and I and then walked us to our sales person. Joe Natale and Tim Antoniszyn were two of the most competent, professional and enthusiastic salesmen I've ever encountered. You can tell that they really love their job. I think we were offered something to drink by 10 different people. We were shown every car we wanted to see (I did my research and knew which one I wanted) and ended up purchasing the car on the spot. At delivery, Joe didn't like mats that were in the car and made sure they put both new cloth and new all weather mats into the vehicle. Their delivery specialist went over every single piece of technology. So, here is the best part. They don't have that dreaded finance guy that you get handed off too. You don't make your deal, and then the finance guy tries to sell you the extended warranty, the tire package, the super deluxe roadside assistance. It simply doesn't happen. Joe and Tim started the process, and ended the process. They worked as a team throughout the entire deal and I was thoroughly impressed. The general manager, James Costello is also a gentleman. I knew him when he worked at a competitor brand and quite frankly, I'm glad he is at Ray Catena Mercedes. It is our first Mercedes but it will not be our last. I believe that James, Joe, and Tim will service our family's vehicle needs for years to come. Kudos! More

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