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Joe Miller
Joe Miller
Service Manager
Roger Williams Chrysler Dodge Jeep Ram
1102 Washington Dr
Weatherford, TX 76086
56 Reviews
56 Reviews
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56 Reviews of Joe Miller
Verified Customer
August 28, 2025
I am writing on behalf of my husband, David, and myself to share our mutual concerns regarding the recent service experience with our truck. While we appreciate the work that has been completed, there have to share our mutual concerns regarding the recent service experience with our truck. While we appreciate the work that has been completed, there have been several issues with communication, timeliness, and unresolved repairs that we feel need to be addressed so that we can move forward productively. Timeline of Events: March 2025–June 16, 2025: Waited over three months to drop off the truck due to the rental waitlist.June 16, 2025: David dropped off the truck for multiple issues, including transmission shifting problems, squealing brakes, lack of power when hauling our fifth wheel, tapping noise under the hood, three TPMS lights on, and heated steering wheel not working.June 16–August 2, 2025: Truck remained in your service department. Upon pickup on August 2, several original issues had not been addressed.August 2, 2025: Immediately after leaving the lot, we found that the heated steering wheel still did not work, the tire sensor lights were still on, and other noted issues were unresolved. Upon returning home, we discovered a broken bolt on the rear differential after your shop performed a rear differential flush.August 4, 2025: Returned the truck to your service department. David spoke with Catherine about the EGR request, and she stated she would ask the shop foreman; however, there was no further communication about this. Multiple phone calls from both David and myself to Catherine for updates went unanswered. Prior to this, communication with Juan had been extremely poor, which is why I began reaching out to Catherine directly. Heated steering wheel and TPMS issues were still present. We were told the truck would be given service priority.August 11, 2025: Juan told us the truck would be ready that day, but there was no update until 4:00 PM, when he informed us that it would need new batteries for the TPMS ($900+) and new brakes ($1,000), and that it would not be ready until the following day. This was consistent with issues we also experienced in June and July, being told a specific date for completion, only for it to pass with no updates except “still waiting.”August 12, 2025: Picked up truck and found: Heated steering wheel still not functioning.Gear limit not working.One TPMS light still not registering.Steering harness wiring now requires replacement, with part not arriving until August 26–27. Outstanding Issues (as of August 12, 2025): Heated steering wheel still does not work.Gear limit function not working after steering wheel replacement.One TPMS light still on.EGR request had no follow-up communication. Additional Concerns: While the lifters and push rods have been replaced, we have not towed the vehicle in the two days we had it back between August 2 and August 4. Therefore, we cannot confirm if the lack-of-power issue has been fully resolved and if the truck is currently safe to pull our fifth wheel.The technician returning the truck with a broken bolt from the rear differential fluid change was unprofessional and concerning.Communication from Juan was not only poor but often lacking important details, including unreturned messages, unclear status updates, and vague explanations such as “parts ordered” or “waiting on engineers” without specifics.Continued TPMS issues are particularly frustrating, with three sensors originally out, one still out, and over $1,000 already spent attempting to fix the problem without resolution.Last-minute communication about costly out-of-pocket repairs created stress and uncertainty. We truly value having our vehicle serviced correctly and with clear, timely communication. Our hope is simply that these remaining issues can be addressed thoroughly and that the truck can be returned to us in safe, reliable condition for our family’s needs. More
by ashleymichele24
Other Employees Tagged: Juan and Catherine in the service department.
August 25, 2025
Mr Todd handled the write up. He kept me informed of the needed work. Even though on of the local Jeep dealers wouldn’t release their serpentine belt, he quickly found another one He kept me informed of the needed work. Even though on of the local Jeep dealers wouldn’t release their serpentine belt, he quickly found another one. He worked with my extended warranty company. Very good service advisor. When I informed him of the dirty prints, he said someone would take care of it Monday, even though he wasn’t going to be there.. Again, it was a pleasure to have this Jeep service dept work on my Jeep. The trip home will be more enjoyable knowing all was fixed. Estella Baker More
by edisonbaker
Other Employees Tagged: Mr Todd was my service writer
August 21, 2025
I was very satisfied with the work performed on my 2023 Jeep Weangler. Thank you!! Jeep Weangler. Thank you!! More
by BRADLEY2026JONES
Other Employees Tagged: Jon Johnson, Justin McLain, Whitney Parker, Ryan Tengco
August 20, 2025
Took in for oil change and asked to check for oil leak. Was told by advisor it was oil on splash pan from last oil change. Got home and crawled under my truck to realize there is NO splash pan and the oil Was told by advisor it was oil on splash pan from last oil change. Got home and crawled under my truck to realize there is NO splash pan and the oil leak was bad and coming from a seal or gasket somewhere. Took to another dealership and found out the crankshaft seal was leaking More
by tommyhumphrey
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