Joe Luciano

Brought my truck here for the first time in nov of 2023 for a warrantied transmission replacement. It took them 3 months to even touch my truck and i had to drive up there to find out it was still in the s for a warrantied transmission replacement. It took them 3 months to even touch my truck and i had to drive up there to find out it was still in the same parking spot i dropped it off in while they lied to me about what the current status was, saying it was being worked on already. then after having to show up almost once a week, 2.5 months after starting the work, (over 5 months total for a single transmission at this point), they finally finished it and said it was ready. All for it to last me 2 months and now it's right back in the shop with the exact same issue and it's taken them 3.5 months this time and no sign of it being finished soon. they refuse to give me accurate information about when my truck will be ready or about what work they're even doing to it. about 10 months total of it being with them in the past year, and they still can't even do a 12 hour trans swap. would never recommend these guys if they were the last ones in the world. More

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This dealership stinks. Had great service while Joe Luciano was there but since Allen Oltmann took over I have no service although I wouldn't know since no one in Service Had great service while Joe Luciano was there but since Allen Oltmann took over I have no service although I wouldn't know since no one in Service Dept knows to use a phone for a few minutes out of there supposedly busy day. My car has been at Palmetto Ford for 4 weeks and had I not got upset and called I would not know what little I do know. I was told that they had talked to my warranty company which at the time they had not and that was the second week. Third week finally talked to someone at warranty company but they say inspector didn't show for another week which is xx because unlike these service advisors I do know how to use a phone and I talked to my warranty company and they told me what is going on. My vehicle is supposedly there for valve cover and a passenger mirror. Warranty company will cover it and reimbursement of at least a week of car rental. If they don't have enough mechanics to cover the work then either hire more mechanics, pay them better so they will want to stay or slow down doing what you cannot catch up with. I really hope they are not holding my car up for the seat belt recall. Now to get in touch with the better business bureau. When my car is released it might go back for new tires since I have lifetime on them and nothing else. The bad thing about all this is I was told by other people not to take it there so I will listen to them next time.!!!!!!!!! More

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If I could give a ZERO STAR rating I would. This service department is shady. Refuse to fix an issue that wasn't there before. We had always been fond of our car - we took it to the dealersh This service department is shady. Refuse to fix an issue that wasn't there before. We had always been fond of our car - we took it to the dealership to have recall work done. After it was returned we can not get the lug nuts off the car to do any additional service needed. The manager Travis will not call me back and Joe who we worked with was both condescending and rude - blaming us and the fact that we live in Charleston along with the fact the car has "100,000 miles on it". We want nothing more then for them to replace our lug nuts and they will not do it. Very sad that this is what Palmetto Ford thinks is acceptable behavior. I have no problem writing this review and also telling everyone I know about this experience and shady - behavior More

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I scheduled a service appointment for my truck and the soonest I could get was about two weeks out. I show up on that day and they tell me I'll have to leave my vehicle and wait a few more weeks for them soonest I could get was about two weeks out. I show up on that day and they tell me I'll have to leave my vehicle and wait a few more weeks for them to even look at it if I need anything other than an oil change. No idea why they schedule appointments if they can't get to your vehicle for weeks. Had to leave and find another dealership. Then I received an email saying I didn't show up. This place is a mess. More

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Scheduled an appointment for AC issue with my Ford Mustang. Appointment was three weeks away. Get there and they tell me the car will not be seen for two more weeks. With no loaner vehicle. Luckily Al Mustang. Appointment was three weeks away. Get there and they tell me the car will not be seen for two more weeks. With no loaner vehicle. Luckily Allen pulled strings and got my car in right away and treated me right. Truly appreciate him. More

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Jo Luciano has been so helpful in servicing and repairing my Lincoln Corsair. He explains things well. my Lincoln Corsair. He explains things well. More

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We drove up from Connecticut and had a major problem which required a complete new engine. Joe Luciano wasted no time taking good care of us including getting us a car rental setup………he was a life save which required a complete new engine. Joe Luciano wasted no time taking good care of us including getting us a car rental setup………he was a life saver! If I could, I would get Joe a job here in Connecticut at Whaling City Ford. He was the light at the end of our tunnel……we got the car back and drove it back to Connecticut. It ran beautifully, and got almost 30 mpg where the old engine never did better then 19 mpg………Palmetto Ford is number one in my book and so is Joe Luciano…….I also want to thank all the Ford Mechanics who worked on the car…….they did a spectacular job……….many thanks! P.S. I would be glad to do a commercial for your dealership………you folks turned what could have been a nightmare into a good experience………for that, my Wife Lynda and I thank you so much……… More

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