Joe Lord

They went way out of there way to make sure I got my truck for right price truck for right price More

by tyarmesky Verified Customer Verified Customer

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I recently purchased a car from Ferman Chevy, and I couldn't be happier with the experience! From the moment I walked in, the staff was friendly, knowledgeable, and eager to help me find the perfect ve couldn't be happier with the experience! From the moment I walked in, the staff was friendly, knowledgeable, and eager to help me find the perfect vehicle. Tony, was especially helpful. He listened to my needs and concerns and went above and beyond to ensure I found a car that fit my budget and lifestyle. The entire process was smooth and stress-free, and I never felt pressured or rushed. I highly recommend them to anyone in the market for a new or used car. Their commitment to customer satisfaction is exceptional! More

by wryleeingram8 Verified Customer Verified Customer

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We purchased the 2024 Genesis G80 with Joseph Lord. Joe was very professional, honest and courteous dealing with us. We would recommend Ferman Chevrolet to anyone looking for a call, Joe was very professional, honest and courteous dealing with us. We would recommend Ferman Chevrolet to anyone looking for a call, More

by mkgoyet Verified Customer Verified Customer

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The initial transaction with Joe started great, the truck came in and we were notified. We are 6 hours from the dealership and bought another truck from there. When we arrived the truck wasn’t fueled(only h came in and we were notified. We are 6 hours from the dealership and bought another truck from there. When we arrived the truck wasn’t fueled(only had 84%) fuel in tank according to app and gauge. Grant(who was covering for Joe) said it would be filled. We left snd the tank remained the same. DEF was not filled. Valve stems caps were missing from the tires but we found the empty box in the glovebox. Trash in the drivers and passengers door(pics sent to Joe @727-247-6586. A scratch in the drivers door was fixed after we pointed it out. This was pointed out to Grant by another employee and not fixed. We watched this take place while signing paperwork in Charla’s office. We waited an additional hour to have this buffed out. We asked for the original window sticker after realizing it wasn’t in the truck. We got no assistance in setting up the phone to the trucks system. We asked about this and were told it’s similar to your other truck. Everything was in demo mode when we left the dealership. The center console had coffee spilled iin it. The truck wasn’t detailed on the inside or outside. It had to be washed upon our request. We drove a trade in 6 hours in the rain and it was cleaner than the truck we left in. We sent a message to Joe regarding all these issues Thursday 7/17/2025 and were told he’d check into them and we haven’t had a response since. Wanted to wait until we gave Joe time to look into this but we keep getting notices to take the survey, so this our honest survey and hope to have these all resolved prior to receiving the GM survey. Very disappointed in the customer service we received. Thanks for any assistance in getting this to the person/people who could make this a better experience and get these issues resolved and use this as a teaching moment for the dealership. Laura Beneke 574-339-33260 More

by Laura Beneke Verified Customer Verified Customer

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The salesman and finance Manager were outstanding. We will refer as many as we can. We will refer as many as we can. More

by fredsutton60 Verified Customer Verified Customer

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Jenna made me feel welcome and comfortable during my visit. It was definitely a pleasure doing business with her. She genuinely cares about her customers. Thank you, Jenna visit. It was definitely a pleasure doing business with her. She genuinely cares about her customers. Thank you, Jenna More

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Great service and very helpful through the finance process. Helpful when it comes to finding a vehicle that best suited me. process. Helpful when it comes to finding a vehicle that best suited me. More

by devinschreech12 Verified Customer Verified Customer

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Amazing salespeople who were extremely knowledgeable and explained entire process as we moved through the purchase of my 2025 Silverado 2500HD. Management Staff and Finanace was also well done and made the explained entire process as we moved through the purchase of my 2025 Silverado 2500HD. Management Staff and Finanace was also well done and made the process easy and less stressful! More

by milpol115 Verified Customer Verified Customer

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Jenna and her colleague Joe were phenomenal. I visited four other Chevy dealerships trying to figure out if I even wanted to buy the Chevy Tahoe and who I would want to buy one from. Joe had an I visited four other Chevy dealerships trying to figure out if I even wanted to buy the Chevy Tahoe and who I would want to buy one from. Joe had an immense wealth of knowledge and was instrumental in helping me figure out the right car for me and my family. They were not pushy, extremely informative, and always happy to help Jenna and Joe took things I stepped further when they worked with me to allow me to take my car out on a extended test drive. I wanted to see how the Tahoe really stacked up with a car full of family and luggage for a local road trip. after taking the family out on a true vacation in the car the way we’re actually going to use it we knew for sure. This is the car for us. thank you, Jenna and Joe! More

by Hunter Prater Verified Customer Verified Customer

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The transaction process was smooth. I appreciate the smooth purchasing process and professionalism of everyone I dealt with at the dealership. There were quite a few areas on the vehicl I appreciate the smooth purchasing process and professionalism of everyone I dealt with at the dealership. There were quite a few areas on the vehicle that were not as clean as I hoped. A more thorough detailing would have made the experience even better. I have also noticed something is going on with how the truck shifts gears. I anticipate the issue would be covered under the standard warranty or certified warranty, so that’s something that can be fixed. I was satisfied with the vehicle (as long as the shifting issue is covered under warranty and can be fixed) and overall buying experience. More

by babizblueyz Verified Customer Verified Customer

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