Joe Heneger

Update: I found some broken parts in the truck, Dealership Wont help to replace it, I Bugged them for 3 weeks to look into getting it fixed, only to be told its not covered under warranty. There is Dealership Wont help to replace it, I Bugged them for 3 weeks to look into getting it fixed, only to be told its not covered under warranty. There is still a year left of factory bumper to bumper and its certified pre owned. I was told that because I got a good deal on the truck i should deal with the broken parts, it isn't my fault ford sales are down and they wanted to sell the truck. its my fault for not catching it prior to purchase, i should have known not to trust them. I am disappointed in the care after the sale for customers and the quality of vehicles that ford produces. I'm going to reach out to ford corporate and see if there is anything they can do. I will update once that process is complete. I'm not a ford guy, nor have I done business with this dealership prior to yesterday. I know ford has had some issues with dealers, If they want to fix it they need to model off Cronin. Very laid back no sales pressure, I did end up buying a truck from them. I called and worked a possible deal on the phone drove 2.5 hours to see the truck. they greeted me and the family. We had our young child with us, staff talked to us while we waited and was very friendly, and accommodating. paperwork went super smooth. hands down this was the smoothest experience I have had at any dealership. I worked with Joe, and Justin. I will see how the truck works out. More

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Awesome experience buying another new car. Joe and Tony H are the best as well as the sales manager and finance dept. Joe and Tony H are the best as well as the sales manager and finance dept. More

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Just wanted to think Joe Henegar for helping my wife and I find the right car. We thought we knew what car we wanted Going into the dealership. But after the test drive, it wasn’t the car for us. After gett I find the right car. We thought we knew what car we wanted Going into the dealership. But after the test drive, it wasn’t the car for us. After getting info from Joe, we landed on a Ford Edge. Super happy we did. Thanks Joe and the Cronin Dealership More

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Purchasing my new Ford Explorer from Cronin was an easy experience. Joe and Tony Henegar are both very knowledgeable about Ford products and are very easy to work with in a non-pressure way. I would recom experience. Joe and Tony Henegar are both very knowledgeable about Ford products and are very easy to work with in a non-pressure way. I would recommend Cronin Ford to my friends and family! More

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This is my third vehicle I have purchased from Cronin Ford. I have dealt with Tony and Joe Henegar in the sales department. In both cases they worked very hard to find the vehicle I wanted. Even in these Ford. I have dealt with Tony and Joe Henegar in the sales department. In both cases they worked very hard to find the vehicle I wanted. Even in these times of limited inventory they were able to find the exact vehicle I wanted at a fair price. I dealt with Zach in financing and he was extremely helpful. I have had my vehicles serviced at Cronin and have confidence in them. An example is that they did some minor damage to one of my wheels during service. I probably wouldn't have noticed but they brought it to my attention and fixed the problem. That sent the message that I am dealing with good people. More

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I bought my first car at Cronin and now I have bought my second one there. They are great to work with and I don’t feel pressured at all there like I do at other car dealerships. Highly recommend them! Tony second one there. They are great to work with and I don’t feel pressured at all there like I do at other car dealerships. Highly recommend them! Tony, Joe, and Zack were all great to work with! More

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Great experience all around. Joe Henegar met our needs from the phone call all the way to the delivery process. He was very nice and allowed us our time without high pressure sales tactic. 5 stars !!! from the phone call all the way to the delivery process. He was very nice and allowed us our time without high pressure sales tactic. 5 stars !!! More

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I've had the pleasure to work with Tony and Joe. Both very knowledgeable and were great to work with. I was able to get the exact vehicle I had my eyes on very knowledgeable and were great to work with. I was able to get the exact vehicle I had my eyes on More

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We absolutely Love Cronin Ford!! Tony & Joe were amazing. I am 61 and a widow. This was the first time I have ever purchased a vehicle without my Dad or Husband. Tony & Joe respected my level of fear & anxie I am 61 and a widow. This was the first time I have ever purchased a vehicle without my Dad or Husband. Tony & Joe respected my level of fear & anxiety. They took their time and found a PERFECT car for my daughter & I. It is a Great 2018 Ford Escape SE with just a little over 29,000 miles. I felt NO PRESSURE, NO HURRIED FEELING! These 2 young men were so wonderful. I appreciate that so much. My last purchase was fron Cronin Ford with my Husband before he passed. I will never deal with any other Dealership. Cronin always takes great care. Thank you Tony & Joe at Cronin Ford. More

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Please be careful when dealing with Jeremy Thaler finance manger. I blame myself for not looking over each paper and trusting him. He fans out the paperwork so you only see the top page. Again my fault for n manger. I blame myself for not looking over each paper and trusting him. He fans out the paperwork so you only see the top page. Again my fault for not going through each page. I was offered additional coverage and told the cost was $2959. We decided to put another $3000. down to cover this cost and not raise our monthly payment amount which was suppose to be for 72 months. However there was additional separate costs for this coverage of $2500. That we weren’t aware of. To cover up the costs he changed our loan to 78 payments without saying anything. 78 months was not an option we were offered.I believe they were also suppose to subtract our trade in value before they calculated the sales tax amount and they did not. He offered us 72 or 75 months financing and we said 72. You don’t get any papers on the financing everything is on a usb drive so until you get home you can’t review the papers and break everything down. Again I blame myself for trusting him and not checking each sheet. I realize being older doesn’t make you smarter maybe just more trusting of people. Final thought read every paper before you sign . Don’t be like me and my wife. Happy with the vehicle not the deception by Jeremy. More

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