Joe Hawley

It's fine for having bare minimum things done. But dont expect them to rotate your tires after they are barely worn down. But they also won't tell you there's steal belts showing on your other one But dont expect them to rotate your tires after they are barely worn down. But they also won't tell you there's steal belts showing on your other ones. Definitely won't be having this place do anything tire related on any of my vehicles More

by TIFFANYMARIE1101 Verified Customer Verified Customer

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The only reason I give it a 3 stars, it is because the sales people were friendly. Other than that I had problem with my car right away. I had to be back and forth for 1 month of taking my car to dealersh sales people were friendly. Other than that I had problem with my car right away. I had to be back and forth for 1 month of taking my car to dealership to figure out why my car voice command was not working, they could not figure out what the issue was, and had to go to Nissan Bergstrom just to find out I needed a TCU replacement, the only good thing I had bought the extended warranty or I would have been screwed with an estimate of $2,000 to fix. It was a really frustrating situation because I did not had to go through that, and put more money out my pocket, when I had recently bought the car, and still making payments for a couple of more years to come. More

by LALAINE_DARLENE Verified Customer Verified Customer

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The whole process was easy. Salesman was awesome, friendly, gave us a tour of the dealership, great customer service. Salesman was awesome, friendly, gave us a tour of the dealership, great customer service. More

by HARRINGTONHOLLY Verified Customer Verified Customer

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Through no fault of my own I needed a car. This was the only dealer that made me comfortable. Not only were the salespeople friendly, everyone we dealt with was helpful and made me feel like I This was the only dealer that made me comfortable. Not only were the salespeople friendly, everyone we dealt with was helpful and made me feel like I was a person, not a number. I’d recommend them tenfold. More

by MLTLRS22 Verified Customer Verified Customer

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My wife and I are returning customers to Russ Darrow Direct in Neenah, Wi. Bill, the manager, to Dalton, our Finance Specialist, and Joe(Product Specialist), we couldn't be happier! They pull out all th Direct in Neenah, Wi. Bill, the manager, to Dalton, our Finance Specialist, and Joe(Product Specialist), we couldn't be happier! They pull out all the stops to make xxxx sure that you are 200% comfortable during the process, and completely satisfied on your way out the door with your new purchase of the cleanest vehicle you could find! I personally would follow Dalton, Bill and Joe anywhere! The most trustworthy Dealership that I've ever had the pleasure of doing business with! Thank you Russ Darrow Direct for everything! More

by IMPALAS01 Verified Customer Verified Customer

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Very glad my first car buying experience was here! Very friendly staff, not to pushy and flexible to you. 3 free oil changes + car wash and fluid checks. friendly staff, not to pushy and flexible to you. 3 free oil changes + car wash and fluid checks. More

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Exceptionally friendly and down to earth! Staff was very patient with me and helped find the best deal they find and sold me a vehicle ! patient with me and helped find the best deal they find and sold me a vehicle ! More

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I was on a mission I needed a car that day or sooner and the staff helped me find something that was a great--unbelievable--value at a price I was able to agree to. Eve I needed a car that day or sooner and the staff helped me find something that was a great--unbelievable--value at a price I was able to agree to. Everything was explained in detail. This was on a busy Saturday when I was trying to procure a car before working that evening. We had some logistical challenges with paperwork and the trade-in and they were patient and motivated to help. I so much appreciate having great service in the middle of a busy season. I have had a chat with the service staff as well and they are very friendly and caring. I felt like I was a priority and that means a lot. More

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Oil Change -- complimentary car wash-- excellent service and 11-18-2019 Oil change, complimentary car wash. Excellent service, friendly, helpful employees !! A very pleasant experience -- I will highly recomme 11-18-2019 Oil change, complimentary car wash. Excellent service, friendly, helpful employees !! A very pleasant experience -- I will highly recommend this dealership to everyone ! More

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No Nonsense We worked with Joe to buy our vehicle. He was very straightforward with us. None of the typical car salesman tactics here. After some hassles at other We worked with Joe to buy our vehicle. He was very straightforward with us. None of the typical car salesman tactics here. After some hassles at other dealers, we are happy to have purchased our vehicle at Russ Darrow Pre-Owned Direct! More

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