Joe Gorr

If I could give 0 stars, I would. .. I have to give you a little bit of background with this dealership.  I had a horrible experience buying the car back in 2021 and spent several week .. I have to give you a little bit of background with this dealership.  I had a horrible experience buying the car back in 2021 and spent several weeks getting things done properly - I was sent home at first because the salesman didn't realize that I could trade in my Ford Escape, I was sent on my test drive by myself, never got an intro to my new car, an issue with the Jeep Wave, insurance changeover, car seat covers. Now to the present... My battery needed to be replaced, and my AC wasn't working. I called back on April 21 to make an appointment to get it repaired. I got an appointment for May 1. My husband spoke with the technician and was told that it was probably a sensor issue. I dropped my car off Thursday (5/1/25) afternoon and was thinking I would hear from the service department by Saturday afternoon. I called at 4:10 and was told that the technician in charge of my car's repairs was not in that day.  There was no way to look anything up, and there were no answers.  I was told that I would get a call some time on Monday. My husband called to get more info. He discovered that no one had even done anything with the car - that is the assumption since there are no notes in the system. No one can answered any of our questions. They keep defaulting back to, "Well the technician isn't in today." I understand having a smaller staff on weekends, but why bother with an appointment if you're just going to hold my car for 2.5 days?  So I have no answers, a lot of frustration, no car, and no way to get to work on Monday. Is this normal procedure?  I'm going to get charged for 2.5 plus days of work when nothing has been done? I have normally not had issues with the service department, but the handling of this was unacceptable.  No one even contacted me to let me know what was going on. I was the one who had to initiate the contact.   I was supposed to get a phone call upon Rob's arrival for an update, and I still haven't heard anything.  I am now 4 days without my car.  I called and left a message with Joe Gore, someone that helped me the many issues I had in 2021. Have not heard from him - maybe he's not there anymore?  I left a similar review on Google and got a response from Ms. White (the person contacting me in an attempt to get me to pull the review).  This was on Monday.  Still - NOTHING.   I called and left a message with the service department 9:42 am, even though I was told that Rob - the technician would call me first thing up his arrival at 9:00 am.  I called again and spoke to someone.  They went to ask what happened, and she said they hadn't gotten to my car.  I was then FINALLY able to talk to to the technician.  The car hadn't been touched for 4 DAYS with a scheduled appointment.  He told me that they're understaffed and each tech has 5-10 cars to do.  I asked why bother for reservations then?  No answer.  Why couldn't you just be transparent about the situation, and then I could have had a plan? No answer.  Why do I have to chase you to get information about MY car?  He informed me that he wouldn't be getting to my car that day. I told him not to touch the car and have it ready for me to pick it up after work.   Later that day, I missed a call.  When I called back to explain the issues, the woman asked if she could look into it and get back to me. She confirmed that Rob had not touched the car. Someone did a diagnostic and gave a list of things that needed repair, and they didn't know how long it would take.  I told her to have the car ready for me to pickup after work, and I wouldn't pay for a thing. In stark contrast, I took my car to EG Tire and Auto in Dayton, NJ (2276 US-130, Dayton, NJ 08810).  We dropped my car off on Thursday afternoon to have the work started on Friday.  I got 3 calls in the span of less than 2 hours with updates Friday morning.  The car was ready for me to pick up at 8:30 this morning - 5/10/25.  Friends - Don't take your car to this dealer! More

Report | Print

The most dishonest management I’ve seen yet. Hiding and mislabeling fees until the end of the negotiation. Lowballing car prices and then racking on un-negotiable costs. Just a very unethical de Hiding and mislabeling fees until the end of the negotiation. Lowballing car prices and then racking on un-negotiable costs. Just a very unethical dealership More

Report | Print

Very friendly, knowledgeable and accommodating. Super speedy process, no gimmicks and not overly pushy. We will definitely be repeat customers. Super speedy process, no gimmicks and not overly pushy. We will definitely be repeat customers. More

by SAMANTHA C Verified Customer Verified Customer

Report | Print

They did an excellent job and will be back and recommend to other friends and family to other friends and family More

by LOUCELL Verified Customer Verified Customer

Report | Print

Will come again Mark was very helpful with getting the right mechanic to fix my suspension on my Jeep overland right mechanic to fix my suspension on my Jeep overland More

by kwiley329 Verified Customer Verified Customer

Report | Print

The very best in sales and service. The team is through and pleasant. I would recommend them to all my friends The team is through and pleasant. I would recommend them to all my friends More

by briantasch Verified Customer Verified Customer

Report | Print

The dealership was clean, staff were very attentive and knowledgeable, and there was a great vehicle selection knowledgeable, and there was a great vehicle selection More

by jmrodriguez95 Verified Customer Verified Customer

Report | Print

Best Representative is Matthew Rebstock at Route 130 Chrysler Dodge Jeep Ram he is amazing we were so comfortable with his help this process was so good with his help. Chrysler Dodge Jeep Ram he is amazing we were so comfortable with his help this process was so good with his help. More

by janetcuc Verified Customer Verified Customer

Report | Print

Looked over the whole car. Checked my tires, they said they did but I still needed tires. Checked my tires, they said they did but I still needed tires. More

by sameebrown Verified Customer Verified Customer

Report | Print

The experience was absolutely amazing the man who help me was so king and he worked with me. I will recommend anyone if not everyone to this dealership they are nice,clean, and very helpful. was so king and he worked with me. I will recommend anyone if not everyone to this dealership they are nice,clean, and very helpful. More

by matthewsdeszarae Verified Customer Verified Customer

Report | Print