Joe Falco

I used to go to The Collection in Miami, but since my first experience buying the car at Pembroke Pines dealer and the outstanding service I received not only the day I purchased the car but every time w first experience buying the car at Pembroke Pines dealer and the outstanding service I received not only the day I purchased the car but every time we need to do service on the car the customer service team is excellent. Can’t compare with any other dealers. More

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Dealer damaged my new car while performing service and will not take the responsibility and fix the issue. will not take the responsibility and fix the issue. More

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Daniel Gomez is my Service rep for my Daughter & myself AND Eric Palmer is the service rep for my Husband - we have 3 Audi's. I can't express to you in words how we depend on these two guys to keep our car AND Eric Palmer is the service rep for my Husband - we have 3 Audi's. I can't express to you in words how we depend on these two guys to keep our cars in check. my husband travels a lot in his Audi. My daughter is 16, I love that my teenage daughter can pull in and service her car, be it air in the tires or windshield fluid, or whatever she needs, Daniel is There. And if Daniel is off, Eric is there to jump in and help. As a mom, that is priceless. Their Customer Service is above and Beyond... For that, we will only drive and refer to Audi. Thank You! More

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Joe Falco always takes great care of me - He is an excellent service manager. I waited for my car and got in and out pretty quick. excellent service manager. I waited for my car and got in and out pretty quick. More

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Great and dependable service. Joe is always knowledgeable and easy to work with. Overall a great experience Joe is always knowledgeable and easy to work with. Overall a great experience More

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My Service Advisor Geoffrey Toland over the course of my last service appointments has gone above and beyond in addressing and correcting my concerns last service appointments has gone above and beyond in addressing and correcting my concerns More

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Very professional staff great customer support but the issue was not resolved will follow up at a later date when I have the time issue was not resolved will follow up at a later date when I have the time More

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As a customer of over 10 years I have always had a pleasant experience in the service and sale department at Audi dealership. Top rate pleasant experience in the service and sale department at Audi dealership. Top rate More

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My car was towed in for repairs and less than 2 weeks my car was back on the road. Joe is excellent. Great customer service. car was back on the road. Joe is excellent. Great customer service. More

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