Joe Collings

Chris was very professional. Communication of what my XC90 needed was prompt and reasonable. Thank you. Communication of what my XC90 needed was prompt and reasonable. Thank you. More

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They always explain what work needed to be done. Pick up and drop off even if the don't have personal. They get a ride service. Pick up and drop off even if the don't have personal. They get a ride service. More

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Here is an interesting two-part story about Courtesy Volvo Service. Story1: About a year ago, my son was visiting from CA. While here, his check engine light came on. He took his Volvo here to have it Volvo Service. Story1: About a year ago, my son was visiting from CA. While here, his check engine light came on. He took his Volvo here to have it checked. First it was diagnosed as problem A which could be fixed for $350. Yeah, that didn't solve it. Then it was problem B which could be fixed for $820. Yeah, that didn't fix it. Then it was problem C which could be fixed for $510. Nope, that didn't fix it...... This went on for about 45 days with a total cost of $8,500. Every time it was "well, the most recent fix was needed, but so was the previous one". Story 2: My Volvo engine light was on so I took it to these guys to have it checked. They gave it a check over, and they said it was problem A which they fixed for $410. Had it back for a week, and the light came back on. Back in it went, and I got the same excuse as with my son's car - "well B needs fixing, but we had to fix A as well". In this case B was a leaking head gasket that was somehow missed in the first check. But they'd be happy to fix it for $4500. I looked up all the symptoms of a bad head gasket, my car had none. I decided given the experience with my son's car, it would be a good idea to get a 2nd opinion. The second place ran all the diagnostics, and said I had a bad fuel regulator - fixed for $320 parts and labor. That was 2 months ago, and no engine light on and no problems at all. Do yourself a big favor, stay away from this place. They are either wildly incompetent or just plain dishonest. They would get 0 stars if that were allowed. More

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My car was picked up by tow truck, fixed, washed and returned in 5 hours! Fantastic!! The people were pleasant and eager to fix it! returned in 5 hours! Fantastic!! The people were pleasant and eager to fix it! More

by mk2berry Verified Customer Verified Customer

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WOW!! From start to purchase and beyond-the experience has been absolute perfect. Everyone at Courtesy Vovlo makes you feel well and they are glad you are there!!! has been absolute perfect. Everyone at Courtesy Vovlo makes you feel well and they are glad you are there!!! More

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They were very respectful They were extremely helpful and did everything I asked. They treated me with respect and it was overall a great experience, they were 100x better the They were extremely helpful and did everything I asked. They treated me with respect and it was overall a great experience, they were 100x better then the dealership in Phoenix. The Uber that they got named Alex was also extremely great. More

by 2jz300zx Verified Customer Verified Customer

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