Joe Clemens | Page 25

UPDATE: After an initial poor experience with the Internet Salesperson, Megan, the management responded strongly to try to correct the situation. Joe Clemens and Kirk Linderer both contacted me to d Internet Salesperson, Megan, the management responded strongly to try to correct the situation. Joe Clemens and Kirk Linderer both contacted me to do the best they could to come close to the mistaken deal made by Megan. When that couldn't happen, they both bent over backwards to try and find me a comparable vehicle for the same price. They stayed in touch and really went the extra mile. In the end, I chose a different vehicle, but it wasn't due to anything Joe or Kirk did. After seeing how they handled the situation described below, I would recommend the dealership. If you have any problem at all, contact Joe or Kirk immediately. There are good people at Sapaugh, I just didn't run into all of them on my visit. Stay away. Employees are careless, uninformed and unapologetic. I contacted the internet sales department and was connected with Megan Cates. I told her I was interested in an Acadia and asked for a price. She called me promptly and knocked the price down by $1,000 and told me there was an additional bonus Customer Cash available in the amount of $3500. She asked me to fill out a credit app and send info about my trade. I did and once she processed it, she called back to tell me I qualified for 0% financing on the price quoted. My antenna went up because usually those are not combined. I thought maybe it was a relatively low mileage vehicle and classified as a demo to qualify. On the Sapaugh website, the incentives list 2011 vehicles so it appeared legit. I asked Megan directly to verify everything she told me and she emailed the offer. She confirmed, with the only variable being the trade in. I drove to Herculaneum and before I arrived, I got a call from Greg Jones who told me he would have the vehicle ready when I got there and get me in and out as fast as possible. My credit app was completed, they had my stats on my trade in, so it was just supposed to be a quick evaluation and signature. When I pulled in, Greg was friendly but told me one of the other employees took the Acadia home. Megan did not tell anyone about the purchase and it was driven off the lot. I heard Greg talk to the person on the phone and say, just give me a chance to run the numbers implying that the person may not have to return. That is when I knew something was up and in hindsight, Greg knew what was about to happen. He took my car and offered me 5k for it (Megan offered a minimum of 3200, so I was initially happy). Then Greg did a rundown of the sale price, less 5k, bringing me to about 2k higher than quoted. That is when Greg took out the email from Megan that ran down the numbers and said he could not do what she promised. To Gregs credit, there was no bait and switch, he knew it was all her fault and told me she was new and did not understand everything. I told him I asked her to confirm with a manager. He had no explanation but said it would be good for me to call her. He was apologetic but said the deal was not going to happen. I called Megan and told her I was upset and asked how she could get it so wrong, even after asking for help. She apologized and I told her I was upset that she wasted my time and gas after I had her offer in writing, supposedly verified by a manager. I said she could at least compensate me for the drive down and wasted time. She would talk to her manager, Jake. Greg went to get my keys and was very apologetic. He was the only professional I ran into. He asked if she was going to call me back and I told him she did not say, just that she would talk to Jake. Then I noticed Jake just sitting at a desk, about 10 feet away. I walked over to him and asked him if he talked to Megan. He said he did and that I yelled and screamed at her. I told him I made the call 10 feet away from him and asked him if he heard any yelling. His only reply was, Well, that is what she said . Obviously, Megan has trouble with the truth. Jake could barely be bothered to look away from his computer or make eye contact. No apology. Just utter annoyance. He sighed and just said, what do you want me to do . I asked for gas. In a very annoyed tone, he told Greg to take care of it, then put his eyes back on his computer. I was too upset to say anything more and just walked out. Greg pulled up, sincerely apologized again and I drove off. Sapaugh management does not care if employees understand how to quote inventory or what it means to put something in writing. The manager on site did not care and the General Manager who was contacted did not bother to respond to my complaint. Stay away. Their written word means nothing. More

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I recently purchased a NEW GMC vehicle from Sapaugh - from the porter to the Sales Manager we had a great experience. I have had my car serviced and the fast and friendly service was appreciated as I dr from the porter to the Sales Manager we had a great experience. I have had my car serviced and the fast and friendly service was appreciated as I dropped my car off at 5:30 in the evening and it was ready by 6:30 the same night! We also had reason to use their Auto Body shop for another vehicle, they were very thorough and would not return the vehicle to us until they felt the body work was done perfectly! My old JEEP now looks new! I would not hesitate to recommend Sapaugh Motors to any of our friends or family. More

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I called Joe Clemmons on a recommendation of a friend. I explained my situation and Joe immeduatly went to work to get me the deal I wanted. Once we gareed on a price for my purchase and trade - over the ph explained my situation and Joe immeduatly went to work to get me the deal I wanted. Once we gareed on a price for my purchase and trade - over the phone mind you - he turned me over to Randy White to handle all the deatils. I came into the showroom to sign my deal and EVERYONE of the employees made me and my family feel like we were long time friends. I have purchased many cars in my life and I can honesty say I have NEVER had a more positive experienece. From my first call to the final signature on the dotted line, Sapaugh won me over - I will never go anywhere else. From selection to service, Sapaugh runs a class act! Thanks to all for loving your job and making buying a vehicle such a rewarding experince! Robert, Samantha & Zachary Hager More

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