Joe Breedlove

Beck Ford responded

Thank you for taking the time to share your experience with us. First and foremost, I want to sincerely apologize for the multiple frustrations and disappointments you encountered during your recent visit. As a loyal Ford customer for over 40 years, your continued business means a great deal to us, and it's clear we fell short of the service you rightfully expect and deserve. Your feedback about your interaction with our sales team is deeply concerning. Every member of our team should be committed to providing courteous, attentive, and professional service—regardless of the weather or circumstances. It's unacceptable that your appointment was missed and that communication regarding pricing and discounts was inconsistent. We also regret any pressure you felt regarding your SUV, especially after expressing your preference. I also want to acknowledge your long-standing concerns regarding your AC and the freon smell. Your health and safety are top priorities, and I'm very sorry if our service team did not give your concerns the attention they required. I will be sharing this with our service management team for immediate review. I'm glad to hear Jeremy in the Quick Lane provided you with a positive experience—that’s the standard we strive for across all departments. That said, we will also review the discrepancy on your service invoice regarding the tire recommendation to ensure more accurate reporting going forward. We appreciate your honest feedback and would welcome the opportunity to make this right if you’re open to it. Please call our management team directly at (386) 328-0344, ext. 135—we value your voice and would like to restore your trust in our dealership.

Beck Ford responded

Thank you for your honest feedback. We’re glad to hear that you had a positive experience with Joe and appreciated his no-pressure approach. We do apologize for the delay and the lack of communication—that’s certainly not the level of service we aim to provide. Your comments have been shared with our team so we can make the necessary improvements. We truly appreciate your business and hope to have the opportunity to provide a smoother experience in the future.

Beck Ford responded

Thank you for the great review! We're so glad to hear that you enjoyed the easy, straightforward experience at our dealership. We take pride in providing fast and friendly service, and it's wonderful to know that came through. We appreciate your support and look forward to seeing you again!

Beck Ford responded

Thanks, Paul! We appreciate the 5-star review and your loyalty!

Beck Ford responded

Hello Tina, Thank you for the great review! We're thrilled to hear you had a great experience with us at Beck Ford. Joe Breedlove and Brian Freeman will be happy to know their excellent service made a positive impression. We appreciate your business and look forward to serving you again in the future!

Beck Ford responded

Thanks for the feedback. Transparency and diligence are two of the most important things that we strive to provide for our customers. Thanks for letting us know that we delivered on that for you. Joe will be very happy to hear your kind words. We appreciate your business and we'll see you on your next visit!

Beck Ford responded

Thank you so much for your continued loyalty and kind words! We're thrilled to hear that Joe and Ike provided another fabulous experience. It means a lot to us that you choose to drive the extra distance to Beck in Palatka—your trust and support over eight vehicles truly says it all. We look forward to helping your family for many more years to come!

Beck Ford responded

Hi Jacob, We're very happy to hear that our Ford team took good care of you and especially that they found a good vehicle fit for you. We appreciate your business and look forward to assisting you with the continued care of your "new to you" truck. We'll see you on your first service visit!