Jody Gauthier

Previous trips to the service department were good, occasionally just fair due to questionable recommendations. Last visit took over 4 hours to install new tires, alignment, oil change, bulb replacemen occasionally just fair due to questionable recommendations. Last visit took over 4 hours to install new tires, alignment, oil change, bulb replacement. No summary of alignment, no summary of courtesy checks. The service misplaced one of hub caps, left one of the replaced wipers on the window. Not sure they can justify the high hourly rates charged. My vehicle was purchased new at the dealership so I would have expected a little better service than this last trip. More

by PBJH Verified Customer Verified Customer

Report | Print

I brought my car in after 4 PM. needing an alignment and expected to wait at least two hours, and it was done perfectly before 5 PM. Great service, quick service and very satisfied needing an alignment and expected to wait at least two hours, and it was done perfectly before 5 PM. Great service, quick service and very satisfied with the work and price. More

by TonyC Verified Customer Verified Customer

Report | Print

Always have had good luck with this dealership. They are the only ones servicing my car when needed They are the only ones servicing my car when needed More

by AMARCY94 Verified Customer Verified Customer

Report | Print

I bought my car new at the Westboro Toyota dealership in 2022. I did all service for it at the dealership. My tires needed to be replaced after 26,000 miles. Jody told me that the tires were overinflated wh 2022. I did all service for it at the dealership. My tires needed to be replaced after 26,000 miles. Jody told me that the tires were overinflated which resulted in uneven wear. We never touched the air in the tires. It was as it came off the factory belt. The car had several services, and I mentioned it each time that the car is shaking on the highway. How come that nobody picked up on the overinflated tires until they were ruined???? Now with the new tires there is no shake at all. Also, the wait time is incredibly long. Oil changes take on average 1.5 hours. This time I spent 3 hours at the dealership. I am also shocked how much is not covered by the extended warranty. You should make it much more clear that most things are not covered. I want to make sure that none of my frustrations count against Jody. She was incredibly helpful, informative, kind and patient. More

by HANNAHMARTON Verified Customer Verified Customer

Report | Print

Jodi did fine but the service manager was terrible. An issue with my lift gate that I was told could not be replicated but would be covered and was in the service notes for my car since my FIRST servi An issue with my lift gate that I was told could not be replicated but would be covered and was in the service notes for my car since my FIRST service was not covered. I was assured by the service manager they would be and then he refused to cover them. I also asked for him to give me a call back to discuss on a Monday morning and he called Tuesday afternoon and left a message that he would be out until Thursday and maybe we could touch base then. I decided to turn my lease in and move on due to the unethical and unprofessional behavior regarding the issue with the liftgate. Jess in sales was great. She was helpful and resolved my issues quickly. More

by JSC06291977 Verified Customer Verified Customer

Report | Print

Excellent dealer I bought a 2012 tundra,a 2022 Tacoma , rav4 2019 , fast service, good people at the counter . rav4 2019 , fast service, good people at the counter . More

by HERNAN137139 Verified Customer Verified Customer

Report | Print

Everyone is always kind and helpful. I appreciate their honest assessment of my car and I always feel that they have my back. I have never felt misled or taken advantage of. Westboro Toy I appreciate their honest assessment of my car and I always feel that they have my back. I have never felt misled or taken advantage of. Westboro Toyota is my dealership for life! More

by Lisa Wagoner Verified Customer Verified Customer

Report | Print

No give lot attention on warranty just open eye people 3 days before warranty cancel and then no make good service days before warranty cancel and then no make good service More

by MAGNOLOPESROCHA Verified Customer Verified Customer

Report | Print

All went well. I wish the dashboard display would be set back to where I had it. I wish the dashboard display would be set back to where I had it. More

by ELLENCKING88 Verified Customer Verified Customer

Report | Print

Location has been excellent. I had gone to several places to find my dream car at a price I could afford and the entire staff really made me feel at home. Definitely recommend. I had gone to several places to find my dream car at a price I could afford and the entire staff really made me feel at home. Definitely recommend. More

by MARCOS_D Verified Customer Verified Customer

Report | Print