Jody Cruce

I purchased a brand new Jeep Cherokee , had not had the jeep 2 weeks and a light came on that said service shifter , took it in to the them to look at and was told they would have to order the part to fix jeep 2 weeks and a light came on that said service shifter , took it in to the them to look at and was told they would have to order the part to fix it . I was given my car back to drive it while waiting for the part to come in but noticed where they took the dash apart at , they left screws loose and the sport button was jammed , which this was not like this before it went to service . I immediately notified service and one of the owners ( Jody Cruce). They got my jeep back in to fix it , while dropping it off to service , the service advisor name Kimberly was very rude , her co worker name Ritchie noticed how she was being rude and intervened to assist me . They fixed it within a few hrs ( supposedly) ! Well two days after getting it back I kept complaining to them that the jeep seems not to be shifting gears correctly and struggling to drive no matter how much I push the gas. The owner ( Jody Cruce & Nick Barron the GSM ) ignored my complaint and act as if I was aggravating them . The next day my jeep came to a complete stop on 75 north in the middle of traffic , it would not even crank back up .Almost caused a crash on 75 north . I had to call the hero truck and then have it towed . I will never use Palmer Dodge for any service repair , nor will I ever buy a car from them again .The owner tried to pretend like he was interested in making sure the jeep was fixed but clearly was not . I had been calling his phone for the last 2 weeks now only for him to be sending me to voicemail . I will be reporting this to Lemon law / State / Jeep/ Stellantis . Worse experience I’ve ever encountered with a brand new vehicle . NEVER GO TO PALMER DODGE located at 11460 Alpharetta Hwy ! More

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We love working with this dealership. They are always so helpful and friendly and go out of their way to make our business a wonderful experience. They are always so helpful and friendly and go out of their way to make our business a wonderful experience. More

by ELITEMOTORS45 Verified Customer Verified Customer

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I purchased the platinum svc package that includes free towing. I was promised tow reimbursement several times. I provided receipts and proof. Never reimbursed. So Palmer basically stole $170 from me. towing. I was promised tow reimbursement several times. I provided receipts and proof. Never reimbursed. So Palmer basically stole $170 from me. More

by kpb30022 Verified Customer Verified Customer

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Jodie and the team are consistently excellent in their hospitality, quality of service, and value. I have been going to Palmer Dodge for nearly two years, and the commitment to world-class customer servic hospitality, quality of service, and value. I have been going to Palmer Dodge for nearly two years, and the commitment to world-class customer service is amazing. I would highly recommend to anyone looking to purchase and get their service to visit Palmer Dodge Chrysler Jeep Ram. More

by RONLUGO Verified Customer Verified Customer

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Luis is great! He always makes sure that my car is driving safe! He has great customer service. He always makes sure that my car is driving safe! He has great customer service. More

by rollinsh25 Verified Customer Verified Customer

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They do great work and always take care of my truck no matter how I abuse it. matter how I abuse it. More

by ANDREWPMERKER Verified Customer Verified Customer

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Very disappointing. Purchased my Rubicon from Palmer's a month ago. I wanted Rubicon with side steps because it was too tall for my kids. The sales people said parts tea Purchased my Rubicon from Palmer's a month ago. I wanted Rubicon with side steps because it was too tall for my kids. The sales people said parts team can help with it. They showed me options to choose from and luckily they had the side steps that I wanted in stock. They asked me if I wanted to pay out of pocket or include it in my car price deal. Decided to include in a car price -> signed a contract -> Got a new car key and made sure when we had to come back for the side steps with sales ppl -> they said "parts team will give you a call when they are available". "Sounds perfect. Give me a call anytime. Bye!". -> Waited over a week, never got a call from them. so I had to call. -> Parts team said that sales and finance team did not include the side steps in my car price by accident, so asked if I could pay $1k out of my pocket. -> I said "I could. but please double check with sales or finance if they could change the contract or do anything about it before I pay and make an appointment.". "Sure, will do". -> Never called like the last time. -> I called the sales to see how he handles it. the answer was that he was getting different answers from a manager and finance team so be would give me a call after checking with them. -> has been a week, never called again. Super irresponsible, Untrustworthy. Lack of customer service. Just need to sell their cars 💵💵💵 I'm purchasing and installing my side steps from others. Never going back to Palmer's. More

by Hyejin Verified Customer Verified Customer

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Had an issue with my jeep and they were able to figure it out in about 2 days. Amazing considering the last shop just held on to it for 2 weeks and still couldn’t give me a diagnosis. out in about 2 days. Amazing considering the last shop just held on to it for 2 weeks and still couldn’t give me a diagnosis. More

by andrewraygoza2015 Verified Customer Verified Customer

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Great service, great follow up and great experience. I have purchased several vehicles from Palmer Dodge and always a pleasure to work with them, including the service department. Casey Cruce was awesom I have purchased several vehicles from Palmer Dodge and always a pleasure to work with them, including the service department. Casey Cruce was awesome to work with. More

by garyroyal Verified Customer Verified Customer

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This dealership is a always a joy to work with. They are always professional and courteous! They are always professional and courteous! More

by ELITEMOTORS45 Verified Customer Verified Customer

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