I had great experience in this dealership.
The staffs were very kind and professional. Thank you!
The staffs were very kind and professional. Thank you!
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by Woo-Ram Lee
Verified Customer
Verified Customer
Service Price Transparency
Feb 06, 2024 -
Subaru of Utica responded
Thanks for the five-star review of Subaru of Utica! We strive for professionalism in all interactions so it's great to see you enjoyed working with our service staff. We hope to provide you with stellar service again down the road!
My whole experience was fruitful and service was
exceptional,I would recommend you guys to everyone!!!
exceptional,I would recommend you guys to everyone!!!
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by BILLSTAFFO
Verified Customer
Verified Customer
Service Price Transparency
Feb 06, 2024 -
Subaru of Utica responded
We're so glad to know you had a fruitful experience with us at Subaru of Utica! Thanks for recommending our service, we appreciate it.
Subaru is the best in car service.
That’s why I rather buy a Subaru car over any other car
That’s why I rather buy a Subaru car over any other car
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by AG13413
Verified Customer
Verified Customer
Service Price Transparency
Feb 05, 2024 -
Subaru of Utica responded
Feedback like this makes our day, and we're proud to be your trusted Subaru service provider. Thank you very much for allowing us to tend to your vehicle's needs. Travel safe and we'll see you again next visit at Subaru of Utica.
Very good service.
Even taped a bulb to my receipt to show it was blown. Honest, friendly and timely.
Even taped a bulb to my receipt to show it was blown. Honest, friendly and timely.
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by DLINCE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dan Perkins
Feb 05, 2024 -
Subaru of Utica responded
We value your confidence and it's our pleasure at Subaru of Utica to have provided you honest, friendly and timely service. Thank you for trusting us with your automotive needs and leaving the kind feedback. Travel safe and we'll see you again next visit.
Brought car in for a problem with the emergency brake.
Then they contacted me to tell me that the brakes were bad and needed to be replaced. The brakes were new 6 month ago. I took the car to be inspected
Then they contacted me to tell me that the brakes were bad and needed to be replaced. The brakes were new 6 month ago. I took the car to be inspected 2 days later and it passed and there was no mention of the brakes being worn. The place that I took the car for inspection specializes in brakes. I feel that they were just trying to drum up extra work.
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by LTUCCIARONE
Verified Customer
Verified Customer
Service Price Transparency
Feb 05, 2024 -
Subaru of Utica responded
Hello,
Thank you for bringing this to our attention. It's important that our customers receive transparent and honest service. Customer trust is of the highest priority, and to receive this feedback is concerning. I'd like to discuss your experience further to address any possible misunderstandings or miscommunications. Please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity.
I hope to hear from you soon.
Dan Perkins
Service Manager
danielperkins@carbonecars.com
Service was great, I I would recommend!
Thank you Joanne for all your help! And to the service workers for giving us the information we needed.
Thank you Joanne for all your help! And to the service workers for giving us the information we needed.
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by AAB8270
Verified Customer
Verified Customer
Service Price Transparency
Feb 02, 2024 -
Subaru of Utica responded
We're glad to know you had a great experience with Joanne and our service team at Subaru of Utica! Your recommendation means the world to us. Thanks for your support, we'll be here if you need anything else in the future!
Joanne said it would be an hour and it was 55 min.
Fast check in. Snacks were great. Place is spotless.
Fast check in. Snacks were great. Place is spotless.
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by GMGRIMALDI.GG
Verified Customer
Verified Customer
Service Price Transparency
Feb 02, 2024 -
Subaru of Utica responded
We appreciate your kind words. We're glad to know your service was quick and seamless and your time enjoyable. Our team at Subaru of Utica always aim to provide the best experience. If there's anything else we can do for you in the future, reach out anytime.
Good: Appointment not needed.
Clear communication at intake. Problem fixed & explained. Fair comfort waiting. Video was informative. Not Good: Price & waiting time could/sh
Clear communication at intake. Problem fixed & explained. Fair comfort waiting. Video was informative. Not Good: Price & waiting time could/should have been much less: Unnecessary diagnostic time & over-broad inspection. Should have been a quicker cheaper fix. (l had a good idea what was the problem: blown fuse; that should have been the first & only thing looked at.) Thanks however for the service.
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by JOSEPHNALLI99
Verified Customer
Verified Customer
Feb 05, 2024 -
Subaru of Utica responded
Hello Joseph,
Thank you for your positive and constructive feedback. Our objective is to ensure the root cause of vehicle issues is found through thorough diagnostics. It is important, however, that this does not cause frustration by increasing customer wait times dramatically. We're always looking to improve the customer experience and feedback like yours helps us in that endeavor. Your experience will be discussed with our team internally.
Customer satisfaction is very important to us, and if you'd like to continue this discussion, I'd be happy to do so. Please email your preferred contact method and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity.
Dan Perkins
Service Manager
danielperkins@carbonecars.com
Joanne,Rich, Nick and Vinny all excellent customer care
staff.
Highly recommend all pleasant and knowledgeable to work with.
Treat you like your their top priority
staff.
Highly recommend all pleasant and knowledgeable to work with.
Treat you like your their top priority
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by HOBAICA514
Verified Customer
Verified Customer
Service Price Transparency
Feb 01, 2024 -
Subaru of Utica responded
Nothing beats that feeling of seeing when a team effort earns thoughtful feedback from a valued Subaru of Utica guest. Joanne, Nick, Rich and Vinny will be proud to hear their knowledgeable assistance and customer-centric service earned such high praise. We're grateful for having you as our service customer and look forward to working with you again through the future.
You find things that are not broken.
Claim to do things you never did, filled washer fluid, mine filled the day before, then said you topped it, was filled to brim and I never used it. S
Claim to do things you never did, filled washer fluid, mine filled the day before, then said you topped it, was filled to brim and I never used it. Spend time on a video, should use that time to get the car done quicker. Now I know why smart people don’t take their cars to dealers.
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by CHRFED99
Verified Customer
Verified Customer
Service Price Transparency
Feb 02, 2024 -
Subaru of Utica responded
Hello,
Earning and maintaining the trust of our customers through transparent and honest service is of the utmost importance. Our team is expected to always act with integrity, and to receive this feedback is concerning. I would like to speak with you personally for more details regarding your experience so that I can address any potential issues. Regrettably, I cannot locate any information on you having visited us previously based on this username. At your convenience, please email your preferred contact method and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity.
Thank you,
Dan Perkins
Service Manager
danielperkins@carbonecars.com
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