Joanne Palmer
Joanne Palmer at Subaru of Utica
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Joanne Palmer

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
133 Reviews
4.8

133 Reviews

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133 Reviews of Joanne Palmer

April 21, 2025

Dealership Rating
Employee Rating

Simple process to make an appointment. Staff is always friendly and courteous. Have been consistently pleased with services. More

by DJOLYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis

Apr 21, 2025

Subaru of Utica responded

DJOLYO, we're delighted to hear that the team at Subaru of Utica has consistently provided you with friendly and courteous service. Thank you for your continued trust in us!

April 19, 2025

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Employee Rating

Love that I can drop off and wait at home for a text. Thank you for the video showing repairs and possible future fixes that may be needed. More

by TFSEARLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Apr 21, 2025

Subaru of Utica responded

We're glad to hear you appreciated the convenience of our drop-off service and video updates at Subaru of Utica! Thank you for sharing your experience, and we're here whenever you need us.

April 19, 2025

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Employee Rating

Joanne was so understanding and her greeting when I got there (with no appointment) was amazing. Everyone that was involved ( mechanic, car loaner & Joanne) was very friendly, understanding and quick. A to More

by BUCKWIE76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2025

Subaru of Utica responded

Thank you for giving Subaru of Utica another chance! We're delighted to hear that Joanne and the team provided such a welcoming and efficient experience. It's great to know your visit was positive, and we appreciate your feedback!

April 19, 2025

Dealership Rating
Employee Rating

Always a great experience at the service desk. Everyone is extremely knowledgeable, professional and efficient. Tyler and Joanne are the best! More

by LILL KENNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis

Apr 21, 2025

Subaru of Utica responded

Lill, we're delighted to hear that Tyler and Joanne made your experience at Subaru of Utica a great one! Thanks for the kind words.

April 19, 2025

Dealership Rating
Employee Rating

Always excellent service in a timely fashion whether I leave the car for pick up later in the day, or wait for it over a cup of coffee and snack in the waiting room. More

by MONTECALVO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

Apr 21, 2025

Subaru of Utica responded

We're delighted to hear that you consistently receive excellent service at Subaru of Utica! It's great to know our team meets your needs, whether you're on the go or enjoying a coffee in our waiting room. Thank you for sharing this feedback with us!

April 13, 2025

Dealership Rating
Employee Rating

Dealership charges a $80. 00 diagnostic fee for everyone that comes in for service. Even if you tell them what is wrong with the vehicle before they start service. More

by rongagejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 15, 2025

Subaru of Utica responded

We apologize for any frustration caused by the diagnostic fee. We aim to provide transparent and fair service, so your feedback is important to us. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

March 26, 2025

Dealership Rating
Employee Rating

Service desk is always friendly and very helpful. They explain all the work. Never had a problem with who ever helps you ... team is very good. More

by RALORRAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Vincent Gonzalez

Mar 26, 2025

Subaru of Utica responded

Thank you for sharing your positive experience with the team at Subaru of Utica! We're delighted to hear that our service desk has consistently provided friendly and helpful assistance. We appreciate your support and look forward to serving you again in the future!

March 22, 2025

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Employee Rating

Everyone we have dealt with has been very curteous and professional. I would highly recommend my friends and family to you! More

by SRILEY50
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati , Diminic

Mar 24, 2025

Subaru of Utica responded

Thank you for recommending Subaru of Utica! We're delighted to hear that our team provided courteous and professional service. We look forward to welcoming your friends and family in the future!

March 22, 2025

Dealership Rating
Employee Rating

Great service department! The staff is professional and knowledgeable. Appreciate the care that they take to make sure that my Ascent is in tip top shape! More

by DANICIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Subaru of Utica responded

Danicia, we're delighted to hear that our service department at Subaru of Utica is taking great care of your Ascent! Thank you for recognizing our team's professionalism and knowledge. Safe travels until we see you next time!

February 26, 2025

Dealership Rating
Employee Rating

Tyler is very knowledgeable and always very helpful. He knew exactly what was going on with my car and arranged to have it serviced right away. He kept me informed of its progress and I left knowing my More

by DONANDREWS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2025

Subaru of Utica responded

Thank you for sharing your experience with us at Subaru of Utica! We're glad to hear Tyler provided knowledgeable and helpful service, ensuring your car was well taken care of. Safe travels ahead!

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