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Joakim Holm

Overview Reviews (85) Inventory (140)

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Joakim Holm

Joakim Holm | Page 5

Service Advisor

Russ Darrow Mitsubishi

W226S1700 WI-164
Waukesha, WI 53186

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4.8

85 Reviews

Overview Reviews (85) Inventory (140)

4.8

85 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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85 Reviews of Joakim Holm

July 03, 2025

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I am not mechanical. I came in for a problem. Flashing check engine light. OF.COURSE IT WILL NOT HAPPEN WHEN YIU GET IT. $600 later I still have the problem. Engine misf I came in for a problem. Flashing check engine light. OF.COURSE IT WILL NOT HAPPEN WHEN YIU GET IT. $600 later I still have the problem. Engine misfires wasn’t fixed. Still happening. I can’t afford to let your techs find some other routine issue to bill me for. As of now… oil change, rear brakes, new tires, new battery, new spark plugs. I am now broke, and MUST go to and from work with my vehicle misfiring to Milwaukee from West Bend. Your shop was the spark plugs, after I was take. For 1000 by auto safety center. Now I have a new warning light: TPMS More

by VICTORAFARRIS

Verified Customer

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Recommend Dealer

Other Employees Tagged: Dima Aslanov

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Jul 06, 2025 -

Russ Darrow Mitsubishi responded

Thank you for this feedback, Victor. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Josh Kiscellus josh.kiscellus@russdarrow.com

June 27, 2025

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I liked the video feedback. Still concerned that I have to meet with technician for door Still concerned that I have to meet with technician for door More

by jpnegley

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Dima Aslanov

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Jun 27, 2025 -

Russ Darrow Mitsubishi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mitsubishi, we look forward to having you as a valued customer for many years to come! Josh Kiscellus josh.kiscellus@russdarrow.com

June 25, 2025

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I always have a good experience here. They are fast and friendly. I would recommend them to anyone. They are fast and friendly. I would recommend them to anyone. More

by buhllinda0

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Dima Aslanov, Ashley Buckmaster

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Jun 25, 2025 -

Russ Darrow Mitsubishi responded

Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com

June 21, 2025

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The service was awesome and fast! I received a video showing me how everything looked under the vehicle. Thank you for such great service! I received a video showing me how everything looked under the vehicle. Thank you for such great service! More

by dkh918

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Dima Aslanov, Ashley Buckmaster

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Jun 21, 2025 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com

June 19, 2025

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They are respectful of my car and me and take care of us in everyway in everyway More

by W4GRIFFIN

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Dima Aslanov, Ashley Buckmaster

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Jun 19, 2025 -

Russ Darrow Mitsubishi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Josh Kiscellus josh.kiscellus@russdarrow.com

June 14, 2025

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It started off smooth and 5 stars until things came up missing in my vehicle and I reported and the manager Justin tried to threaten me. What does my middle console have to do with an oil change?!!! Emplo missing in my vehicle and I reported and the manager Justin tried to threaten me. What does my middle console have to do with an oil change?!!! Employees are stealing and Justin is covering it up! I'll take my business to another location next time. I've been coming to this location since 2017 and it has always been 5stars and now with that violation of my property it's 1 star for me. More

by LATASHAM412

Verified Customer

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Recommend Dealer

Other Employees Tagged: Dima Aslanov, Ashley Buckmaster

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Jun 16, 2025 -

Russ Darrow Mitsubishi responded

Thank you for this feedback. We're very sorry to see that your boyfriend lost his marijuana cigarette. I reviewed our cameras and there was no sign of of any employee taking anything from the center console. we also conducted an interview with shop employees and again determined that there was no evidence of theft. My service manager did not threaten you. He offered to call the police so they can investigate an accusation of theft as well as the possibility that one of our employees had illegal substances on him. We offered because you were not satisfied with our determination that none of our employees had taken your boyfriends marijuana. I apologize that you are not satisfied in our results or possible solution. Josh Kiscellus josh.kiscellus@russdarrow.com

June 11, 2025

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The service is excellent on the video explain all you need to know about you car thanks again we are really happy need to know about you car thanks again we are really happy More

by JALVAREZM73

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dima Aslanov, Ashley Buckmaster

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Jun 11, 2025 -

Russ Darrow Mitsubishi responded

Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com

June 07, 2025

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Employee Rating

Very timely. Personal was friendly. Clean.wish they could have done an Emissions test happy Personal was friendly. Clean.wish they could have done an Emissions test happy More

by valintine146

Verified Customer

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Recommend Dealer

Yes

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Jun 07, 2025 -

Russ Darrow Mitsubishi responded

June 06, 2025

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They got me out in the timely manner and the service was good. They did a good job good. They did a good job More

by ANTHONYADAMSEMS48

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Rigo Sanchez

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Jun 06, 2025 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com

June 05, 2025

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Employee Rating

The service desk the guys have been great but the last time the technician didn't do the oil change for my car and I lost 1/2 of oil change for my car time the technician didn't do the oil change for my car and I lost 1/2 of oil change for my car More

by NELVEL048

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dima Aslanov, Ashley Buckmaster

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Jun 05, 2025 -

Russ Darrow Mitsubishi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mitsubishi. Josh Kiscellus josh.kiscellus@russdarrow.com

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