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Joakim Holm
Joakim Holm at Russ Darrow Mitsubishi
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Joakim Holm

Service Advisor

Russ Darrow Mitsubishi

W226S1700 WI-164
Waukesha, WI 53186

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4.7
6 Reviews
4.7

6 Reviews

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6 Reviews of Joakim Holm

February 04, 2025

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Employee Rating

My service advisor, Joakim Holm was incredible and very helpful. Explained the whole process to me and updated me during the work being performed. What Joakim communicated to me matched the end result an More

by bradley.snow
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Workmanship
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Recommend Dealer
Yes
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Feb 04, 2025

Russ Darrow Mitsubishi responded

Bradley, Thanks for sharing your thoughts about your experience with Russ Darrow Mitsubishi. Joakim and our team appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com

January 31, 2025

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Very slow service . Took over an hour and a half to get my oil changed. My truck sat outside the waiting room window for over 20 minutes. When I went in to check on it t More

by CHRISTOPHEROLSON60
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dima Aslanov

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Feb 05, 2025

Russ Darrow Mitsubishi responded

We're sorry to hear about your experience, Christopher, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Kiscellus josh.kiscellus@russdarrow.com

January 26, 2025

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Pleasant, courteous service. I do wish they dried off the car after washing. That would be nice. More

by CONTRERASAISHA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Saisha, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com

January 26, 2025

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The service departments offered Great customer service. Joakim specifically was very pleasant. I would recommend this location. More

by YAMILEXCALDERON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

Russ Darrow Mitsubishi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Josh Kiscellus josh.kiscellus@russdarrow.com

January 24, 2025

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Employee Rating

I gave 4 stars due to the fact I had a bad experience on a previous visit however I reached out to Justin and he rectified the experience and had patience and put me as a loyal customer first and then the More

by farrmonica7
Recommend Dealer
Yes

Other Employees Tagged: Justin Rupp

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Jan 25, 2025

Russ Darrow Mitsubishi responded

Thank you for taking the time to leave us a review. We'll be sure to share your feedback with our crew. Please don't hesitate to let us know if we can be of further assistance. Josh Kiscellus josh.kiscellus@russdarrow.com

January 23, 2025

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Employee Rating

Everyone was friendly and explained everything to me. I was greeted kindly, and once my service was done, everything was again explained to me what was done and what was not and what I will need done nex More

by pamkaebisch
Recommend Dealer
Yes
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Jan 25, 2025

Russ Darrow Mitsubishi responded

It has been a pleasure serving you, Pam. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mitsubishi, we look forward to having you as a valued customer for many years. Josh Kiscellus josh.kiscellus@russdarrow.com

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