Jimy Contreras

Really good experience with all the employees and thank you to Juan Rey too helping me. you to Juan Rey too helping me. More

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Rick case Kia sunrise is the worse dealership put my trust in them to get a reliability vehicle and I get one that is falling apart and I only have this vehicle for three days the service light is comin trust in them to get a reliability vehicle and I get one that is falling apart and I only have this vehicle for three days the service light is coming on already I have other problems also .I am so devastated I put my trust in them so sad and stressed out over everything they are all the same bad people they are not there to help More

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Dear Ms. Case, After a month of being put off, delayed & frustrated, my final approach hopefully reaches you. I've always believed the person at the top Case, After a month of being put off, delayed & frustrated, my final approach hopefully reaches you. I've always believed the person at the top should be aware of what's going on in their company, but it's not as easy as it sounds. John Stumpf of Wells Fargo is a prime case in point of how not knowing what is happening below the "C" suite can ruin a fine institution. I purchased a very expensive set of tires for my '16 Optima (which I bought from YOU) in May 2021. They had an 85,000 mile treadwear warranty, excellent temp, traction & treadwear ratings. The final selling point was the 2 year road hazard policy. A similar tire without the R/H was about $150 less. In November of 2022 I got a huge screw in my tire and brought it in for repair. To me, it was on the top of the tire, but it was explained to me that this gorgeous tire had to be replaced because it was too close to the sidewall. I said OK & asked that it be replaced under the R/H coverage. So began the odyssey between my service rep & Sinsio. It seems Sinsio is the company that Rick Case chose to stand behind the merchandise that YOU sell & to whom I PAY. I can't recall how long it took, but Sinsio finally came back with a credit of 83.50 for a $250 tire. When I asked why. I was told that IN THE SECOND YEAR, tires are subject to pro ration & other factors. I NEVER received any kind of R/H policy literature either from Rick Case or Sinsio. All my life, a R/H policy covers these things 100%. But not at Rick Case. The total bill came to $293 & I was upset about it. In speaking with Jim Contreras & Joe Benitez, they offered me a compromise of $100 which I reluctantly accepted as I had just been worn down by the entire process & just wanted to be done with it. I came into Rick Case Sunrise on 3/6/23 with a bubble in the sidewall of my tire. After my 1st experience I figured there's no way this isn't going to be considered anything but a road hazard. WRONG. It was totally rejected at first. After my strong insistence Robert tried again & Sinsio said they'd reopen the case. I never was informed it was closed. I was asked to take photos & send them to Robert so he could send them to Sinsio. Days passed. Weeks. Joe tells me he's dealing with "Dealer/Tire". Still waiting for an answer. Meanwhile I'm driving on this unsafe tire. I don't drive much, but had to go to Tampa a few weeks ago & it was on my mind the entire drive that I could have a blowout &maybe a bad accident. I SHOULDN'T EVER HAVE BEEN PUT INTO THAT POSITION OR FRAME OF MIND. Would you allow your best friend to drive on a tire like that for that long? How about your kids or grandkids? I read Rick's book. One of the things that most struck me was his maxim of "treat every customer like they're your best friend". A really nice sentiment, but quite hard to do. There is only one company in America that I know of the exemplifies the pinnacle of customer service, &that is Publix. You lose hands down to them& their example. I've not only not been treated as a best friend, but barely as your customer who purchased these tires from you as well as the car that sits on them. I paid Rick Case for those tires. I have my service done there. I don't expect that I'm going to be dumped over to some inept company that you chose to do your job. I didn't buy these tires from Sinsio. I bought them from you & paid you for them. I want to stress again that I was never given any literature regarding my R/H coverages. The tires were manufactured by Goodyear. When deciding to buy my tires I wanted to buy American and I felt I could finally pay for a really good set of tires. These 85K treadwear tires had about 9,400 miles on them in 22 months, &3,000 of those miles were from a road trip to NY & back. The tread was measured at 7/32". I mentioned to Goodyear how is it possible that an 85K treadwear tire that only drove NOT ENOUGH SPACE ALLOWED 4 THE FULL LETTER More

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Excelente experiancia como siempre, EXCELLENT CUSTOMER SERVICE 5 Stars ⭐️the seller and the financier treated me honestly. Very happy with my new car SERVICE 5 Stars ⭐️the seller and the financier treated me honestly. Very happy with my new car More

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AY AWAY ! !!!!!!!!!!! we bought a 2020 new kia sorento there. we traded it in and we have contacted them numerous times about what we need to do to cancel the !!!!!!!!!!! we bought a 2020 new kia sorento there. we traded it in and we have contacted them numerous times about what we need to do to cancel the gap insurance we had on the kia. NOBODY EVER GOT BACK TO US ON IT !!!!!!!!!!!!!!! A simple question for a very simple answer. believe me you don't want to deal with rick case kia ever !!!!!!!!!!!! THEY COULD CARE LESS ABOUT THE CUSTOMER !!!!!!!!!! GO SOMEWHERE ELSE, I LEARNED THE HARD WAY !!!!!! More

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Was lied to about exchangin my lease for a new one They will lie to you just to get the sale. Salesman Houssine text me about exchanging my lease for a new kia, he told me that I qualified for Kia vehi They will lie to you just to get the sale. Salesman Houssine text me about exchanging my lease for a new kia, he told me that I qualified for Kia vehicle exchange program for my old lease to trade for a new lease and owe nothing. After exchanging my old lease for a new lease I got billed $4000 for my old lease wear and tear overages and tires. I got this bill 2 months after I got my new car. The financing person named Ted never disclosed I would still owe these charges. He told me he didnt have to disclose that because it was disclosed to me 3 years ago!!!!When I called the sales manager Anthony Larson he stated there was nothing he could do for me. I told him I had text messages for his salesman showing I was promised I would trade in my lease without owing anything else on it but he didnt care he didnt even want to give me his email address to see these text messages. I told him I couldn't afford to pay $4000 for my old car on top of my new car payment and he did not care. Same sleazy lying salesman here. I thought Rick Case Dealers were better than this. I also called the general Manager and no he didnt even bother to call me back. Bad salesman bad finance department that lies and tries to upsell at all cost and bad manager Anthony Larson. More

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Rick Case Kia dealer lied to me They will lie to you just to get the sale. Salesman Houssine text me about exchanging my lease for a new kia, he told me that I qualified for Kia vehi They will lie to you just to get the sale. Salesman Houssine text me about exchanging my lease for a new kia, he told me that I qualified for Kia vehicle exchange program for my old lease to trade for a new lease and owe nothing on my old lease. After exchanging my old lease for a new lease I got billed $4000 for my old lease wear and tear overages and tires. I got this bill 2 months after I got my new car. The financing person named Ted never disclosed that part. When I spoke to him after the fact he told me he didnt have to disclose that because it was disclosed to me 3 years ago!!!!When I called the sales manager Anthony Larson he stated there was nothing he could do for me. I told him I had text messages for his salesman showing I was promised I would trade in my lease without owing anything else on it but he didnt care he didnt even want to give me his email address to see these text messages. I told him I couldn't afford to pay $4000 for my old car on top of my new car payment and he did not care. Same sleazy lying salesman here. I thought Rick Case Dealers were better than this. I also called the general Manager Jimmy Contreas leaving multiple voice messages and no he didnt even bother to call me back. Bad salesman bad finance department Ted that lies and tries to upsell at all cost and bad manager Anthony Larson, and Jimmy Cotreas didt care enough to call me back. More

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I called and was inquiring about a vehicle and a lady picked up the phone and was very unprofessional when I was asking specific details about the vehicle, she did not know anything about the vehicle so picked up the phone and was very unprofessional when I was asking specific details about the vehicle, she did not know anything about the vehicle so I asked to speak with a different employe she said “whatever”and hang up the phone. So I called back 10 minutes later and a gentleman picked up the phone was super professional but I thought it would be easier to ask a manager the Specific questions I have, so he grabs his manager and he picks up the phone irritated and says “hello” I ask him the questions and he says I would not be able to let you have the vehicle looked at by someone after beating around the bush when he could have told me directly note it is a used car that has been in 2 accidents. So I tell him alright thank you I will not be coming to look at the vehicle and started to tell him about the first employe and he hung up on me... So I hope all of you’re employees/ managers are not this disrespectful and unprofessional. Sounds like you need to have them take a customer Service class or something? Ps I will never purchase or recommend anyone to this dealer ship. More

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Rick is survey clued it Everything went well everything was done right friendly people very happy with the service will continue to recommend and will continue to buy and hav Everything went well everything was done right friendly people very happy with the service will continue to recommend and will continue to buy and have my car serviced at Rick Case More

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Amazing Customer Service I wanted to take a minute to thank Mario Duran at Rick Case Kia for making my car-buying experience enjoyable. I have never experienced the attention I wanted to take a minute to thank Mario Duran at Rick Case Kia for making my car-buying experience enjoyable. I have never experienced the attention and level of professionalism that Mario provided and highly recommend anyone who has been burned by the average car salesman to go and visit Mario. #notapaidadvertisement #sharingiscaring More

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