Jimmy Truong

Very poor experience! !!!! Jim made it seem like he was giving your top trade in value on your vehicle. And showed you how much he was giving, but failed to tell you he a !!!! Jim made it seem like he was giving your top trade in value on your vehicle. And showed you how much he was giving, but failed to tell you he added your down payment to your trade in value column on the agreement. And when question about it, he claims it was to lessen your tax. He shows you your trade in valve, but you have to do the math of all the numbers to realized you be had. The business manager is just as bad. Saving a couple hundred on the trade in tax against thousand is a big difference. If they were straight forward on the trade, I would have never bought the vehicle. I have never been so disappointed in a car dealer ship as East Hartford Chevrolet. And I have bought over 10 brand GM new vehicle in my life time. Its about time to look elsewhere. And with over 2 dozen number on the contract, I guess you have to take to a lawyer to review. and not trust Robert Lewis More

by TIMEB Verified Customer Verified Customer

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Jimmy T. along with the finance staff did a great a job . ill be back along with the finance staff did a great a job . ill be back More

by LUILU1890 Verified Customer Verified Customer

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I am writing to express disappointment with my sales and service experience. Upon picking up my truck, I discovered it had half the recommended amount of DEF, which the salesman claimed was standard. Furthe service experience. Upon picking up my truck, I discovered it had half the recommended amount of DEF, which the salesman claimed was standard. Furthermore, the detailing process was subpar, as stickers, plastics, and mesh were still in place. During my first service, Jessica provided excellent customer service. However, oil was sprayed throughout the engine bay, and the dipstick wasn't fully secured. Jessica acknowledged this wasn't standard practice and apologized when we brought the truck back for inspection and cleaning. This incident wasted two hours of my husband's time and should not have occurred. My disappointment is severe, and and my level of confidence in a Chevy dealer to service my truck is severely lacking. What an expensive lesson learned. More

by ctaussie Verified Customer Verified Customer

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The price on the truck was the attraction that got me. The trade in was fair. The sale person was great. The people at the dealer ship were all very friendly. I will recommend this dealership to other The trade in was fair. The sale person was great. The people at the dealer ship were all very friendly. I will recommend this dealership to other people. More

by TIMEB Verified Customer Verified Customer

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The staff is helpful and very kind, they explained everything so well and really made me feel comfortable. Albert, the finance manager, was the cherry on top, love him. Overall 10/10. everything so well and really made me feel comfortable. Albert, the finance manager, was the cherry on top, love him. Overall 10/10. More

by Sydney Verified Customer Verified Customer

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I love all of the staff! They listen to understand and are very thorough in explaining everything! They give great peace of mind! They listen to understand and are very thorough in explaining everything! They give great peace of mind! More

by Djpistolpete Verified Customer Verified Customer

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Jimmy was great and the business manager expedited the process. I was in and out in my new car in 90 minutes. process. I was in and out in my new car in 90 minutes. More

by FGRASSO480 Verified Customer Verified Customer

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Great customer service. The sales force is on the ball and very knowledgeable about the cars they sell. The sales force is on the ball and very knowledgeable about the cars they sell. More

by onecityplace Verified Customer Verified Customer

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I was in a real jam being away from home and running into issues with my transmission. I found East Hartford Chevy on Google and between hockey games at a tournament drive in and explained my situation to Fr issues with my transmission. I found East Hartford Chevy on Google and between hockey games at a tournament drive in and explained my situation to Frank and the team. I should mention it was 2:30 on a Friday afternoon in the summer and I didn’t have an appointment, but Frank and his manager prioritized my vehicle so that I could get an answer and still get to the next game of the tournament. I’ll be a Frank and East Hartford Chevy customer for life in return to how much they helped me out! More

by Kevin.j.williams Verified Customer Verified Customer

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This is the second purchase from the East Hartford Chevy dealership, once from Gengras, and now from East Hartford Chevrolet. Both times from Jimmy, They made the process simple, stress free, and quick. dealership, once from Gengras, and now from East Hartford Chevrolet. Both times from Jimmy, They made the process simple, stress free, and quick. More

by Dwford Verified Customer Verified Customer

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