Jimmy Steff

Not the place to do business with. They told me one thing and did another. The SUV I bought new has issues that Napleton Kia wont help with. I had to open up a case with Kia to get help. Horrible dealership and did another. The SUV I bought new has issues that Napleton Kia wont help with. I had to open up a case with Kia to get help. Horrible dealership to work with. More

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**MUST READ FOR FIRST TIME BUYERS**It’s April and I **MUST READ FOR FIRST TIME BUYERS** It’s April and I purchased my car in February. Dikerson was my Sales Rep and he has tried to always help me whe **MUST READ FOR FIRST TIME BUYERS** It’s April and I purchased my car in February. Dikerson was my Sales Rep and he has tried to always help me when he can. Some of the staff here are absolutely amazing and try their best, not sure if it is management i should blame. If you plan to purchase your vehicle please do a full inspection and understand the “VIP” service isn’t so “VIP” i purchased it to receive the perks it mentioned and I’ve been let down more than once in this short period. Free unlimited car wash - is an exterior wipe down and my windows still had stuff on it. When i got in my car i was surprised not even a basic vacuum or dash wipe down. Didn’t expect a whole detail shampoo seats but my car basically looked the same as i brought it in. Time for a loaner car instead of sitting here waiting since i have two children age 1 and 5 they seem to one never have it or never want to give them out. The car exterior coat -___- yeah right. I know the car is used with only 14,000 miles (which everything was perfect and for the most part still is) When i was given the car i never looked in the glove compartment until i got home to use the manual and there was mildew all inside the Manual and in my glove compartment. There was mini stains on the top of the car & almost like coffee in the middle car charger area. Oh and i didn’t look at the top of the car thank god for my step dad looking at the top of the car the antenna was cracked and my radio wasn’t working properly. I made my complaints they took a month to order the antenna because they “forgot” to order it when i made a complaint, now they tell me i have to worry about getting a manual from Chevy because management doesn’t want to look for one for me. So i contact Chevy because at this point I’m over Napleton Kia Customer Service and False advertising I feel like I was robbed the only good thing here is the two gentlemen that try to turn my mood that is Mr. V in service and Dikerson the sales rep. BEYOND PISSED i went the extra mile to make sure i got all the coverage and “vip” service to be treated like i got bare minimum trying to get free stuff when in fact i paid extra to make sure i would be taken care of in the best way. WASTE OF MONEY More

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What an awesome experience!!!! I am so happy with my new vehicle. Shane was the most professional, knowledge and experienced car dealer/salesperson I could have ever dealt with. He I am so happy with my new vehicle. Shane was the most professional, knowledge and experienced car dealer/salesperson I could have ever dealt with. He assisted me beyond limits. Shane made sure I was completely satisfied with my purchase. I was able to get the vehicle that I wanted and at a great deal. I could not ask for any better service. Thank you for being so great. I love my 2019 Kia Serento!!! ???????????? More

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Northlake Kia the worst in customer satisfaction I both my car in August of these year. They started the sell by offering something that the car did not have, but they assured it came with it . Then I both my car in August of these year. They started the sell by offering something that the car did not have, but they assured it came with it . Then after only 3 month after doing a oil change and alignment they told us that two tires need to be change, of course I told them that we just both the car and that we only put 2,000 miles on it for us to replaced the tires. But the alignment was terrible so we had to go back and get the tires, but of course because they never will loose they only pay for one and the other one we had to pay. My question is why they did not tell us only 3 month ago, but the way the tires are not going to last sooooooo you want to get it as it is or something. They just hide everything in order to make the sale. But that is dishonest business. The worst dealer everrrrrr More

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Heart felt thanks to Michael Culley, Luis Sanchez &Mr. Steff Much appreciation to kia team Michael, Luis and Mr. Steff!! We just bought our first ever kia Forte we love it!! Our buying experience was informati Much appreciation to kia team Michael, Luis and Mr. Steff!! We just bought our first ever kia Forte we love it!! Our buying experience was informative, proffessional and educational! We test drive 3 cars this team was hands down awesome met our concerns with patience and solutions. This is a very technical business and these guys get it right they work together seamlessly and do their best to not waste your valuable time we can't thank all of you enough for this most positive buying experience!! Before you buy research the 5 star safety and quality of these cars extended warranties etc.. bring your questions ask for Michael or Luis tell them Kim and Tom sent you and look forward to a quality purchase with awesome extended warranties with absolutely no buyers remorse!! You won't regret it! More

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