Jimmie Saucedo | Page 2

I took my car in for second key recall and after waiting in car like for almost 1 hour waiting to be helped, despite having an appointment, shimmy was very nice and helpful. Even set up Lyft ride for me as in car like for almost 1 hour waiting to be helped, despite having an appointment, shimmy was very nice and helpful. Even set up Lyft ride for me as it would be too long if a wait for me to stay. Ultimately car was ready sooner than promised but when I returned Jimmy asked if I had gone through 3rd part my vendor or dealer directly to set my appointment. I advised I had called dealer directly, seevice dept on Friday 9/1 and confirmed with Danny that my car was eligible for the recall and he transferred me to the appointment desk where a girl I soooke to told me I had to set appointment because the key had to be ordered. We set for Friday 9/8/23. Jimmy advised they key had not been ordered and so in order to help me he was able to provide me with 2nd key from another customer who had appointment. Ext day and ordered a new one for him. I appreciated his quick thinking to help me and avoid such a loss of time for me. But I do feel that other workers need to be aware to keep up there end of the work so things like this don’t happen as any customer would be extremely upset at losing day of work to deal with it and then not even be helped as expected. Thank you Jimmy for all your professionalism and going out of your way to help me. More

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Great Service. Jimmie took care of my vehicle and kept me updated. Definitely coming back to Downtown L.A. Toyota. Jimmie took care of my vehicle and kept me updated. Definitely coming back to Downtown L.A. Toyota. More

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Friendly and professional. Really good communication throughout the entire repair process. Ability to pay before pick up is a big time saver. Really good communication throughout the entire repair process. Ability to pay before pick up is a big time saver. More

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Gracias por haber trabajado muy bien en mi Toyota siena 2015 le agradezco mucho y nuevamente gracias Jimmie God bless you. 2015 le agradezco mucho y nuevamente gracias Jimmie God bless you. More

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Jimmy was very helpful and informative; he answer all of my questions and concerns. Kept me updates with what was happening with my car. my questions and concerns. Kept me updates with what was happening with my car. More

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He was very courteous. He kept me informed as to status of the progress of service. He kept me informed as to status of the progress of service. More

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My light still shows that the tire is bad and the noise in the tire is worse! They told me they fixed it but it’s still the same. I thought Toyota would have the great service it would provide for my van. in the tire is worse! They told me they fixed it but it’s still the same. I thought Toyota would have the great service it would provide for my van. More

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Quick, attentive and very helpful teams. Even a video of what the car needs. I'm very impressed of the service Even a video of what the car needs. I'm very impressed of the service More

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Jimmie was attentive and explained what was done to my vehicle. He was helpful during the oil change process. vehicle. He was helpful during the oil change process. More

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Great and efficient service, amazing and accommodating, awesome service. Respectful and nice. Very helpful about what was needed awesome service. Respectful and nice. Very helpful about what was needed More

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