Jim Russomano

Best Kia Best dealer Maria Thank you very much ! You must be buy a car in Nutley Kia You must be buy a car in Nutley Kia More

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We can’t say enough about how great our experience was at Nutley Kia! Ulysses, our sales representative was patient and kind. He was very knowledgeable about the Kia Sportage and made sure everything went Nutley Kia! Ulysses, our sales representative was patient and kind. He was very knowledgeable about the Kia Sportage and made sure everything went smoothly with our purchase. We love our new Sportage and we highly recommend Nutley Kia! Also, special thank you to Renee for all you do!! More

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I'm only giving a 1 star because zero stars is not an option. Do NOT PATRONIZE NUTLEY KIA. Do NOT give the owners, Jim and Ann Russomano, ANY of your money. They are rude, curt, unsympathetic, and e option. Do NOT PATRONIZE NUTLEY KIA. Do NOT give the owners, Jim and Ann Russomano, ANY of your money. They are rude, curt, unsympathetic, and extremely unprofessional. They could not figure out why a BRAND NEW CAR purchased from THEM, (only 9 -months old, with 5000 miles)....continues to die and conk out, repeatedly every week. The service manager, Randall Ellis,, is incompetent and also rude and unprofessional. He actually told me he is "embarrassed" that he could not figure out what was wrong with my car. Ann, the owner, said to me very rudely in a text message and email, to pick up my car or they will charge me for the loaner and for storing my car. I told her she was so disrespectful after waiting patiently for 5 weeks for them to fix my car and never called to complain...even though it was over the holidays. After all of those weeks, they admitted they did not have a resolution. A few weeks later, the same issue came up. I called to explain the tow truck is bringing the car back. Jim, the other owner and Ann's husband, called me to told me, very rudely, not bring the car back, again with no resolution. He was so nasty to me, my husband had to interject about the tone he used with me. He said he has the right as a private business to not service my car, even though it was purchased from them. Overall, they failed over and over as a business. They did not show any empathy for me as a customer, they did not recommend another dealer / service center that had more experience, they did not offer any suggestions for a resolution, they did not offer to change the battery that kept dying, and they did not test drive the car to try to duplicate the issue. I filed complaints with Kia Corporate, BBB, and NJMVC. Additionally, as you can see from other negative reviews, they are combative with customers who do not accept their mediocre service and will in fact BLAME THE CUSTOMER for their short comings. Ann and Jim are bullies. As such, I strongly recommend that you DO NOT patronize NUTLEY KIA. They do not deserve your time or your money. More

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This is my 3rd truck with Nutley Kia, our family has been doing business with them over 15 years! I highly recommend doing business with them the owners are constantly out and about and our sales person Uli doing business with them over 15 years! I highly recommend doing business with them the owners are constantly out and about and our sales person Ulises was amazing! Extremely knowledgeable. I drove out with a beautiful brand new Telluride! See you in 3 years! More

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My experience was stress free and within my budget. Everyone was very nice. I would use this dealership again and highly recommend them. Everyone was very nice. I would use this dealership again and highly recommend them. More

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From start to finish there was simplicity and transparency and not one ounce of pushiness as I asked manY questions. Best dealer experience I’ve had with any vendor ever. Highly recommend transparency and not one ounce of pushiness as I asked manY questions. Best dealer experience I’ve had with any vendor ever. Highly recommend More

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Most nasty attitude to be a business owner remember when in the field as a business owner you should always remain calm and treat with respect had no respect toward me as a customer all about getting money in the field as a business owner you should always remain calm and treat with respect had no respect toward me as a customer all about getting money out the customer and not caring if customer is safe & satisfied learn how to be understanding and build a more professional business where customers can be pleased to come back they dont take notes and they dont fix any issues but then want the ultimate respect More

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In all my years if buying/leasing cars, this was THE BEST car experience EVER. I don’t say this lightly. Ulysses was fantastic, helpful, efficient, and so genuine. RUN TO THIS DEALERSHIP for the best deal an car experience EVER. I don’t say this lightly. Ulysses was fantastic, helpful, efficient, and so genuine. RUN TO THIS DEALERSHIP for the best deal and service. More

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They have a sense of the community. Everyone we dealt with made us feel comfortable. Extremely excellent customer service. Everyone we dealt with made us feel comfortable. Extremely excellent customer service. More

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Great experience. ...all around. Jim and Mike were great. We were pleased with how well everything went from purchase to finance to pick-up ...all around. Jim and Mike were great. We were pleased with how well everything went from purchase to finance to pick-up More

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