Jim Rodgers
Jim Rodgers at Matthews GM Center

Jim Rodgers

Service Advisor

Matthews GM Center

3721 Old Vestal Rd
Vestal, NY 13850

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4.8
144 Reviews
4.8

144 Reviews

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144 Reviews of Jim Rodgers

June 05, 2025

Dealership Rating
Employee Rating

This is a friendly dealership wherever you go on site. Andy made us feel very welcome and he was extremely pleasant & knowledgeable. We would like to see new cars on the showroom floor. We are a long-time More

by MIKEFREEMAN15
Service Price Transparency
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Recommend Dealer
Yes

May 29, 2025

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Attention to detail keep me informed courteous listened to what I had to say very timely getting job fone More

by MGERCHMA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rob Linge

May 30, 2025

Matthews GM Center responded

Hi- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

May 22, 2025

Dealership Rating
Employee Rating

Very fast service. Also very easy to schedule an appointment. The service desk is staffed with friendly knowledgeable people. More

by mjhomanich
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Fred Hobarth, Rob Linge

May 28, 2025

Matthews GM Center responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

May 21, 2025

Dealership Rating
Employee Rating

Service department was efficient and helpful in finding the problem with my vehicle (a GMC used truck). I plan to return for the repair after getting the quote. I apologize to the gentlemen who did work More

by LINDAWAGONER
Service Price Transparency
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Recommend Dealer
Yes
May 21, 2025

Matthews GM Center responded

Hi Linda- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

May 19, 2025

Dealership Rating
Employee Rating

The staff is extremely friendly and knowledgeable, dealing with my service needs. I won’t take my car anywhere else. More

by TCONNELLY1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
May 21, 2025

Matthews GM Center responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 19, 2025

Dealership Rating
Employee Rating

Rob was fantastic. Rob and the team got my Buick Park Ave in and out FAST! More

by Dudes?123
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 21, 2025

Matthews GM Center responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

April 30, 2025

Dealership Rating
Employee Rating

Got totally ripped off and they lied too they did work I didn’t approve of and was forced to pay. I was told over the phone vehicles need one coil and one spark plug they replaced all four spark plugs witho More

by Miguel Villanueva
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
May 05, 2025

Matthews GM Center responded

Hi Miguel- On behalf of Matthews GMC, please accept my sincerest apologies for your poor experience at our dealership. We pride ourselves on maintaining the highest quality standards for our customers but we didn't measure up. We want to make things right. We will pass along your experience to the correct personnel at our dealership right away so they can reach out to you personally if they have not already.

April 25, 2025

Dealership Rating
Employee Rating

Service is always a good experience. Prompt and courteous. They keep you informed throughout the process. More

by DMACDMCK
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 28, 2025

Matthews GM Center responded

Hi- Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

April 25, 2025

Dealership Rating
Employee Rating

Great service every time nice friendly staff never a long wait to get in n out…. More

by ABNYNY8675309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2025

Matthews GM Center responded

Hi -Thank you for sharing your great experience. Our team takes pride in providing friendly and helpful service, and we’re glad our service advisor kept you informed throughout the process. We look forward to welcoming you back for your future service needs! If you have any more questions, feel free to reach out anytime! Have a great day!

April 24, 2025

Dealership Rating
Employee Rating

I have always had fantastic service and feel very well taken care of which is why this will always be my number one choice! More

by remeesh68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2025

Matthews GM Center responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

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