Jim Pompei | Page 19

Dropped the car off at 8AM for an oil change. Hadn’t heard anything from the dealership by 12:30PM so I contacted the dealership to find out whats going on. Couldn’t get my service representative Hadn’t heard anything from the dealership by 12:30PM so I contacted the dealership to find out whats going on. Couldn’t get my service representative on the phone and was transferred to voicemail. Called back immediately again to get an update still wasn’t available and receptionist informed me she would notify service representative. Got a call back an hour later telling me the car was ready. Left work and got a ride to pickup the car. When I arrived, I went to pay and there wasn’t an invoice yet only to find out the car wasn’t ready. Waited another 45 minutes for the car to be ready that I could have stayed at work and got work done. Disappointed with the communication of this experience and the duration for routine maintenance. I will probably purchase my next car from a different dealership based on this experience and other underwhelming experiences with the service department. Not what you expect from a supposed luxury car dealership. More

by brandonp Verified Customer Verified Customer

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Jim was a great salesperson. I just purchased my second car from him. Highly recommend this dealership and working with him. I just purchased my second car from him. Highly recommend this dealership and working with him. More

by GCSEFAI Verified Customer Verified Customer

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Excellent the way they go over to make sure the client is satisfied is the best. satisfied is the best. More

by medyalylopez Verified Customer Verified Customer

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We just purchased a 2017 Acura RDX . Our Sales Rep was Jim Pompei and he made the whole experience very customer focused. We were very specific in the vehicle that we wanted and asked Our Sales Rep was Jim Pompei and he made the whole experience very customer focused. We were very specific in the vehicle that we wanted and asked him to help us find it. He immediately provided us with vehicles, options, and the purchasing process. Our questions about financing the vehicle were answered with accurate information which is very important to us. In addition, he went above and beyond by introducing us to the finance representative and his sales manager. The team was very nice and professional. It was the best car buying experience we have had. We would highly recommend both Jim and Acura of Berlin for your car buying needs. More

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Thank you so much to James Pompei you are an incredible person. I appreciate your honesty and the fact that you had my best interest in mind. God bless you and your family. person. I appreciate your honesty and the fact that you had my best interest in mind. God bless you and your family. More

by jerusalen Verified Customer Verified Customer

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Jim Pompei made my car buying process smooth and effortless. He went above and beyond for me from start to finish! Go see Jim for an exceptional experience!! effortless. He went above and beyond for me from start to finish! Go see Jim for an exceptional experience!! More

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James is an amazing person. He took his time with us to help us find the right car for our family last year. We love this dealer services so much we recommend to all our family He took his time with us to help us find the right car for our family last year. We love this dealer services so much we recommend to all our family and friends. I just brought my sister to get a car with them as well, and she loved the experience. Thank you for all your great service and support. It feels good to know that there is a great dealer my family and I can count on More

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Thank you for helping us land the perfect car. Jim is exceptional at his craft... someone who genuinely cares about making sure that you're completely happy with your experience. And in a real Jim is exceptional at his craft... someone who genuinely cares about making sure that you're completely happy with your experience. And in a really tough consumer market for car buying, my wife and I feel that we somehow found a great deal. I mean we literally drove off the lot saying "how did that just happen?". Keep rocking you Jim, the world is a brighter place because of it. As for Acura of Berlin? What a pleasant surprise. My wife and I have been loyal Acura customers thru 5 vehicles now. We started this latest search at our previous dealership (a bit further north) and we left feeling unappreciated, like we were getting squeezed for every nickel. So we took the drive to Berlin. It took me a minute or three to get my arms around Berlin's "no haggle" pricing but in the end we realized that "no haggle" doesn't mean "no dealing", in fact it means that they're going to present you with their best deal, without the pain. In the end we accepted an offer that was significantly better than our now former Acura dealership. Thank you Jim, and thank you also to Acura of Berlin. More

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Treated me like family Jim pompei was good to me from beginning to end. He didn’t try to force anything on me. I’d highly refer. I’ve had a lot of cars in my life and this was the first time I’ve never f beginning to end. He didn’t try to force anything on me. I’d highly refer. I’ve had a lot of cars in my life and this was the first time I’ve never felt pressured, and that was big with me. More

by Shawn05 Verified Customer Verified Customer

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Jim the sales guys very helpful full with me needs when it came purchasing my car it came purchasing my car More

by KYWALSER Verified Customer Verified Customer

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