Jim Parolisi

Jim was extremely helpful and accommodating as I evaluated my options for repairing my Audi Q3. Trust is extremely important when servicing a vehicle, and Jim helps to cement that trust. evaluated my options for repairing my Audi Q3. Trust is extremely important when servicing a vehicle, and Jim helps to cement that trust. More

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Audi Burlington was very helpful and fixed my car perfectly. I would recommend them to anyone. perfectly. I would recommend them to anyone. More

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In contrast, my previous experience at this dealership’s service department was far from satisfactory. From the outset, my service provider lacked warmth and engagement, failing to engage in meaningful conv service department was far from satisfactory. From the outset, my service provider lacked warmth and engagement, failing to engage in meaningful conversations and treating me as a mere customer. After reviewing the necessary repairs via an application, I attempted to contact the service member via voicemail, but I was unable to receive a response. I made a follow-up call the following day, but there was still no answer. Upon retrieving my vehicle, I discovered that the service member was not present, and other team members were unaware of my intention to collect my car. The communication breakdown was severe. Given my imminent need for a new vehicle, I will be selecting a different Audi dealership and exploring alternative service providers in the future. More

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Audi Burlington is amazing. Peter Matton was very informative and knowledgeable. They definitely have the largest selection on the Northshore Peter Matton was very informative and knowledgeable. They definitely have the largest selection on the Northshore More

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Scott was an outstanding salesperson—he listened to my requests, answered professionally and knowledgeably, and felt more like a partner helping my find the car that met my needs. My only recommendati requests, answered professionally and knowledgeably, and felt more like a partner helping my find the car that met my needs. My only recommendation is that your finance manager learn from a consummate salesperson like Scott rather than exert pressure to the extent that it took away from the thrill of walking away with a new car. More

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Transparent information about my car 's needs. Patient explanations of work being done. No pressure to buy all the services listed Everyone is a pro and my service tech Derek B is the best o Patient explanations of work being done. No pressure to buy all the services listed Everyone is a pro and my service tech Derek B is the best of the best. I have never seen anyone besides Derek so consistently busy helping others. All in all it was another successful Audi Burlington experience! More

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Great experience, knowledgeable staff and on time service, no hiden charges...I had service manager Jim taking care of me and I couldn't be more satisfied...Good job Herb Chambers of Burlington service, no hiden charges...I had service manager Jim taking care of me and I couldn't be more satisfied...Good job Herb Chambers of Burlington More

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They treat you like a knowledgeable consumer. They answer all your questions and provide an excellent service advisor in Jim Parolisi.They keep you updated on the progress of your vehicles repair They answer all your questions and provide an excellent service advisor in Jim Parolisi.They keep you updated on the progress of your vehicles repair. More

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Dealership and service were excellent as always! Jim and entire team of customer service are very professional, patient and communicative. It was very nice and helpful to receive a video with detai Jim and entire team of customer service are very professional, patient and communicative. It was very nice and helpful to receive a video with details of the work performed. Thanks! More

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I service my Sq5 at Audi Burlington with Anthony Ferreira . I receive an excellent service, Anthony is very professional, knowledgable and kept me informed during the car service. . I receive an excellent service, Anthony is very professional, knowledgable and kept me informed during the car service. More

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