Jim Loveland

I recently purchased a used Grand Cherokee, and both Nick and Casey went the extra mile to get the deal done. However, it was after the deal was completed that the poor service became apparent. During the and Casey went the extra mile to get the deal done. However, it was after the deal was completed that the poor service became apparent. During the test drive, I showed Nick that the vehicle was pulling hard to the left, and that it was wandering all over the road. When we got back to the dealership, he supposedly took the vehicle back to the service department to have the alignment redone. I told him that I could just bring it back, since the service department was getting ready to close. He insisted that it be done at that time, and within 10 minutes the Jeep was brought back around. Being in the auto repair business for 40 years, I told him that there was no way possible it could have been done that quickly, but he insisted that it was. After the purchase, it still had the same exact issue driving home. I returned a few days later, and Nick took me to the service department and introduced me to Jim Loveland. I explained the situation, and was told that I had to make an appointment, and they were 3 weeks out. I agreed to the time, but was then informed that would be a charge for the alignment, even though I purchased the $3000 extended warranty, and complained about the problem(that was supposedly corrected) before I took ownership. I explained that the Jeep was certified pre owned, and asked if the alignment was part of the inspection process, and he responded no. I made the comment that since I had to wait 3 weeks and pay for it anyway, that I may as well take it to my regular repair facility. He stated that it was fine with him, I can do whatever I want. I was also told by Nick during the test drive that the vehicle got 4 new tires and brakes all the way around as part of the certification process. When I showed Nick that the brakes were not new, he did not even apologize. He said that he can only tell me what he was told? The first day I met Nick and Casey, they seemed like pretty stand up men. They actually said that they enjoy working here because the dealership stands behind their products, and do whatever it takes to take care of the customer. Even though Nick knew that I was not happy when I left the dealership, there was no follow up call made to me to rectify the problem. Before I made the purchase, he called me 3 times a day to make sure I was still interested, so he has my number. I feel that they do stand behind their products, until the dealership gets their check. As a side note, I did take the vehicle to my repair shop, and the RR toe angle was off 1.5 degrees, and the front total toe was out .5 degrees. Even though I did have to pay for something that should have been covered for free, I least I know it is done correctly, and Jeep rides beautifully. More

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Ed was amazing. He work diligently to get us what wanted for our trade-in as well as get us the vehicle we requested. Tyson in finance was the bomb! Great team of se He work diligently to get us what wanted for our trade-in as well as get us the vehicle we requested. Tyson in finance was the bomb! Great team of service people to start the whole process!!!! Will definitely be back! More

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Lou, Tyson and Lee were great! My third automobile bought from Myrtle Beach Chrysler Jeep! My third automobile bought from Myrtle Beach Chrysler Jeep! More

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Mike was great accommodating, met our needs and he was very inclined with our needs very inclined with our needs More

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Helpful and patient working with us between states and through a family emergency. Couldn’t say enough about everyone we encountered here! through a family emergency. Couldn’t say enough about everyone we encountered here! More

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This dealership went above and beyond to help me get back on the road. I was having issues with my jeep and Lou not only found the perfect vehicle but assisted me with the trade in. Tyson was awesome and gre on the road. I was having issues with my jeep and Lou not only found the perfect vehicle but assisted me with the trade in. Tyson was awesome and great to work with when it came to the warranty information on my new vehicle . I appreciate the technicians that worked on my vehicle trade in so much especially Mr. Jim. Who helped to keep us updated. Truly a 5-star staff, highly recommend! More

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Jim Loveland, Service Advisor took care of my 2021 4XE Wrangler today! He got me in and out and back on the road STAT! Thank You Jim 🤗 Wrangler today! He got me in and out and back on the road STAT! Thank You Jim 🤗 More

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My experience with the Service Department was over-the-top. I had an appointment for service for 6/7/23 at 10:00 A.M. for my 2021 Jeep Cherokee Latitude Lux. However, on 6/6 had a dead battery over-the-top. I had an appointment for service for 6/7/23 at 10:00 A.M. for my 2021 Jeep Cherokee Latitude Lux. However, on 6/6 had a dead battery when I came out of a restaurant around noon. AAA started the car and I drove to the dealership where they kept the car overnight in view of service the next day. My daughter and son-in-law took me home. Around noon on 6/7 I had a phone call that the car was ready. Because my husband and I live in an Assisted Living facility, "Mike" traveled to pick me up and transported me in the company van to collect the car. All systems were checked out, the chief problem repaired, the car cleaned up, looking its best since purchase in December of 2021!. Everything was under warranty, so no charges. They didn't even charge for keeping the car overnight. I have never had such a pleasant experience with service - all personnel were so eager and helpful it was heartwarming to this 85-year-old, and tremendously appreciated! Turned a "breakdown" into a blessing. More

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Everyone was very Professional;;From Sales—Closing-Finance-::Totally, This was absolutely the most Professionalism of any Dealership that I’ve ever experienced;;I’ve bought many automob Sales—Closing-Finance-::Totally, This was absolutely the most Professionalism of any Dealership that I’ve ever experienced;;I’ve bought many automobiles in my lifetime ..This Dealership was Terrific;;I truly recommend anyone to please come and You will definitely be very Grateful;;;Myrtle Beach ‘Chysler-Dodge-‘Jeep’ really has a Great, Enjoyable Operational Experience In Motion,,You, definitely will Save some Money,, More

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Jeremy was the best sales rep I have worked with in a long time. Very easy to deal with and no pressure buying. Will recommend people to see Jeremy and MB Jeep. long time. Very easy to deal with and no pressure buying. Will recommend people to see Jeremy and MB Jeep. More

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