Jim Lawson

Exceptional customer service, drove all the way from Miami to see a vehicle and it was worth the drive. The transaction went smoothly and everyone was attentive!!!! Will drive back again when it’s time Miami to see a vehicle and it was worth the drive. The transaction went smoothly and everyone was attentive!!!! Will drive back again when it’s time to purchase another vehicle! More

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BE AWARE; this dealer advertised and sell“Certified Used cars” but is total SCAM. I learned this only 24hrs after buying a car from them. They put my life and my son’s life in danger as they sold me a car w cars” but is total SCAM. I learned this only 24hrs after buying a car from them. They put my life and my son’s life in danger as they sold me a car with bad brakes. I called to make an appointment, but they told me that the car I bough 2 days ago cannot be served there that I needed to take it to the manufacture. I returned the car not even one but 3 times to get it checked, but they brushed me off by saying the car has an Intelligent ABS brakes “to give it sometime to be adjusted to my feet” the explanation wasn’t too convening; therefore, I called the manufacture, and then made an appointment at a manufacture dealer to get the brakes checked. And indeed the they sold me a car with Bad brakes. Came back to the dealer, spoke with GM who stated that they bought the car from FIAT, in 12/2023 and they did not inspected the car; needed to call someone to provide the MPI and confirmed that the car was not inspected in the dealership. This neglectful act put my self and my son in a high risk and in a dangerous situation; they did not care about safety. The GM offered me an Oil change as compensation, as they refused to cut a deal nor to reimburse the $1,400 I paid for the brakes repairs. So if you want to be SCREWED, this is definitely the place to go.!! More

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A Dynamic Duo: Shane and Jim - Exemplary Service at Lake Wales CDJR! My recent car-buying experience at Lake Wales Chrysler Dodge Jeep Ram was nothing short of extraordinary, thanks to the exceptional te Wales CDJR! My recent car-buying experience at Lake Wales Chrysler Dodge Jeep Ram was nothing short of extraordinary, thanks to the exceptional teamwork of Shane Kirtley, my dedicated sales consultant, and Jim, the business manager. From the moment I arrived, Shane Kirtley made the car-buying experience feel like a conversation with lifelong friends. His understanding of my preference for the specific Charger Scat Pack Widebody elevated the process to a whole new level. Shane's meticulous attention to detail and profound product knowledge made everything feel seamless. Not only did he ensure the car was sent to detail, but he also took the time to take me for a test drive, solidifying that it was the perfect car for me. Shane's commitment to customer satisfaction was not only evident in his expertise but also in his ability to make the purchase journey stress-free and enjoyable. He followed up with the appropriate managers to streamline the deal, ensuring that every step was quick and easy. Jim, the business manager, continued this exceptional level of service by not only guiding me through the financing process but also tailoring warranties to my specific preferences. Our discussions went beyond the transaction; we shared laughs and personal stories that made the entire process feel more like a conversation with a friend rather than a traditional business transaction. I shared my concerns, and Jim skillfully provided me with a comprehensive package that met all my needs while staying well within my budget. His financial expertise and customer-centric approach made the typically complex warranty decisions surprisingly straightforward. To top it all off, Tony the General Manager, took time out of his day to fill up my car and personally thank me for my continued business. This level of service is truly exceptional and goes above and beyond what one might expect. It's a testament to the commitment to customer satisfaction. I can't thank Shane and Jim at Lake Wales CDJR enough. If you're in the market for a new or preowned car and want a team that prioritizes your satisfaction, look no further. Thanks to this incredible team, I drove away not only in my dream car but also with the confidence that I made the right choice. Five stars just don't seem enough! Keep up the fantastic work! More

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BOUGHT VEHICLE ON 10/14/2023 TRADED IN MY VEHICLE AND CASH TOWARDS PURCHASE OF A 2012 RAM 2500 DIESEL SOLD AS IS. CALLED DEALERSHIP MONDAY TO EXPLAIN TRUCK HAD ISSUES AND TRANSMISSION WAS ACTING UP, ASK CASH TOWARDS PURCHASE OF A 2012 RAM 2500 DIESEL SOLD AS IS. CALLED DEALERSHIP MONDAY TO EXPLAIN TRUCK HAD ISSUES AND TRANSMISSION WAS ACTING UP, ASKED IF I MAY BRING VEHICLE BACK AND GET THE VEHICLE I TRADED IN BACK, WAS TOLD IT WOULD COST A ADDITIONAL 2600 ON TOP OF THE 1600 I PAID WHEN I TRADED MY VEHICLE. WENT TO DEALERSHIP TUESDAY THE 17TH AND GOT MY VEHICLE BACK COST ME 2600 DOLLARS FOR A VEHICLE I DROVE 130 MILES AND 2 DAYS, I EXPLAINED I WOULD PAY THE 600 SERVICE BILL AND FELT I SHOULD NOT HAVE HAD TO PAY ANYMORE SINCE THE TRUCK THEY SOLD ME WAS A LEMON. More

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Very good service. They accommodated me very well when I had a problem. Especially Austin They accommodated me very well when I had a problem. Especially Austin More

by FAFAFOOEY238 Verified Customer Verified Customer

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Our salesman Mario was excellent! ! He worked with us on getting exactly what we wanted and when it was no longer available, he found one that had everything we wanted plus extras and ! He worked with us on getting exactly what we wanted and when it was no longer available, he found one that had everything we wanted plus extras and we were able to work out a deal. They brought it over from another location the next day and Mario handled the window tinting and getting the side steps ordered and put on for us! We did have a set back on the side steps coming in but Mario saw that they were taken care of and ready before end of day! A week later everything we wanted done to our new Jeep had been done and completed excellently!! The Jeep looks awesome!! We can’t thank Mario enough for what he did for us!! More

by MRMRCRC Verified Customer Verified Customer

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Salesman, Cristo, was superb! He was very accommodating and helpful. I would definitely do business with him again. He was very accommodating and helpful. I would definitely do business with him again. More

by WAGNERSB52 Verified Customer Verified Customer

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Service was completed promptly, staff were friendly and personable. I would recommend this dealer to anyone. personable. I would recommend this dealer to anyone. More

by MICBER68 Verified Customer Verified Customer

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I go out of my way to take my Durango to Lake Wales CDJR. Great customer service and always a great experience. Great customer service and always a great experience. More

by CRAZYCOYOTE73 Verified Customer Verified Customer

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Terrible experience. The sale went well and everything after the sale was horrible. They kept my license plate at the dealership and acted like I was crazy anytime I aske The sale went well and everything after the sale was horrible. They kept my license plate at the dealership and acted like I was crazy anytime I asked for it back. They only gave me one key and kept telling me they had already given me a second key when they had not. Terrible communication between employees and with their customers. They give you the run around constantly. They offered a rental car until the vehicle I purchased was ready but the first rental car they gave me had broken windshield wipers, broken break lights, and flat tire. The next rental car they gave me I brought back after the low tire pressure light came on within minutes of driving away from dealership and they told me it was a broken sensor that wouldn’t turn off. The next day I got a flat tire and had to call someone to put the spare on during my commute to work. No one was apologetic. More

by a hill Verified Customer Verified Customer

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