Jim Kinney

Another Home Run Experience with the Hawk Family of Dealerships!!! Jim Kinney and Jason Beltran made this Delivery in less than 2 Hours!!! We will continue to Drive & Shop with Hawk!!! Dealerships!!! Jim Kinney and Jason Beltran made this Delivery in less than 2 Hours!!! We will continue to Drive & Shop with Hawk!!! More

Report | Print

I worked with General Manager Jim Kinney and Javier in the service department. Top notch service and communication throughout. The dealership is 30 minutes from my house with several local places closer. the service department. Top notch service and communication throughout. The dealership is 30 minutes from my house with several local places closer. I go there because they are the best and they go the extra mile for their customers. More

Report | Print

Excellent selection of vehicles , e. Excellent sales staff and service , the best dodge dealership in the Chicagoland area Excellent sales staff and service , the best dodge dealership in the Chicagoland area More

Report | Print

General manager never got back to me once I addressed a concern with him. I emailed him twice and called him once with no response. concern with him. I emailed him twice and called him once with no response. More

Report | Print

These guys go above and beyond. Very personable. They care about their customers and are mastering their objectives. Very appreciative Very personable. They care about their customers and are mastering their objectives. Very appreciative More

Report | Print

Fast and amazing service with the sales men and manager got me in and out got me in and out More

Report | Print

Took My truck in for its first oil change, and they topped off all my fluids, rotated the wheels and left it cleaner then when i brought it in! My salesman Cisco also said hello and made sure i was sti topped off all my fluids, rotated the wheels and left it cleaner then when i brought it in! My salesman Cisco also said hello and made sure i was still happy with it! Thank you! More

Report | Print

I dropped my van off for a confirmed morning service appointment. Four days later I had received zero communication. The service department does not answer or return calls. I sat on hold for more tha appointment. Four days later I had received zero communication. The service department does not answer or return calls. I sat on hold for more than 30 minutes one day, and was assured the service manager would call back, but he never did. Jorge, Jerome, and Jim Kinney are all completely non-responsive to calls, messages, voicemail, and email. I became concerned something had happened to the van, so I decided to pick it up and take it elsewhere. When I arrived, Jim Kinney the Gen'l Manager, Jerome the Service Manager, and two other men were sitting in the service department looking at someone's kitchen remodel pictures online. There were zero customers, no one was on the phone, and no work was taking place. Jerome recognized my name, quickly scurried out of the office to the garage work area, and had someone hastily take care of the recall, which was a software update. Jim K offered a lackluster explanation about having staff issues and being aware that their service needs improvement. This is not a staff issue. This is a management issue. When two managers do not return calls and instead choose to slack off and ogle images on internet, they are setting a low level of expectation for their staff. More

Report | Print

I love this dealership because of the sales department! !!!! Jason Beltran along with Jim and Jesus the GM’s have been a pleasure to work with time and time again. !!!! Jason Beltran along with Jim and Jesus the GM’s have been a pleasure to work with time and time again. More

Report | Print

I refuse to disconnect a basic Unnecessary extra service that was an autolock by the computer service, They charged me $2500.00 Sorry to inspect A problem that I had already provided them the answer for! th that was an autolock by the computer service, They charged me $2500.00 Sorry to inspect A problem that I had already provided them the answer for! they tried to charge me over $2000.00 to fix something that was easily mechanically free to fix and I took my vehicle to another garage where it was fixed for free!!! I am both appalled how I was charged for an inspection service that I did not need that was pushed upon me and I had to go to another garage to fix the vehicle problem with the parking break which cost me zero dollars! Your dealership wants to charge me over $2000 to fix his problem and they refused to provide a simple mechanical solution for it, claiming they had no knowledge on how to mechanically fix my issue!!! More

Report | Print