Jim Ingenito

i’m a customer who has a problem that they are responsible for and I’ve left numerous messages and no one gets back to me They lost a set of keys when i turned in my last lease, now I keep getting responsible for and I’ve left numerous messages and no one gets back to me They lost a set of keys when i turned in my last lease, now I keep getting a $400 bill from Fusion Auto. And that’s not all. More

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After the end of my 2021 Jeep Cherokee lease In May 2024 I bought off the vehicle. I financed the buy off, never received appropriated documents, the dealership claimed the title got lost already at the be I bought off the vehicle. I financed the buy off, never received appropriated documents, the dealership claimed the title got lost already at the beginning of the lease, 3 1/2 years ago because it had been send to the wrong bank somewhere in Texas. In July I moved from NY to NJ, therefore had to change my car insurance to my new NJ address and intended to transfer the registration immediately to NJ which I couldn't because the dealership could not provide me with the necessary documents. The NY DMV threatened to suspend my registration and drivers license because I had no valid NY state insurance anymore. After hundreds of attempts to reach a responsible person at the dealership and the financing bank Viviana Trivino (she works in the title department) called me explaining the situation and promising to take care of it to solve the issue. That was in August. Shortly before the deadline of the DMV I drove an hour and a half from NJ to the dealership to turn the car in and cancel the buy off contract, because the dealership failed to fulfill its obligations. On that day I was able to talk to the sales manager Andrew for the first time (I left him multiple voice mails, he never responded), he offered to issue a temporary registration expiring 10/23. Today is 10/22, since 10/15 I reminded Viviana Trivino that an extension of the temporary registration needs to be done if the necessary title documents have not been received by then. She promised on 10/15 that she would FedEx them to me in due time, just today she responded that they would be in transit. She could not provide me with any additional information (tracking number, etc.), I assume that she lied to me and did not take care of the issue at all. Tomorrow I'll drive again to the dealership, this time I'll leave the car, I have prepared a document that needs to be signed by the dealership proving that I turned in the vehicle in and in addition I will call Yonkers police to be present as a witness. I will subsequently cancel future payments with the financing bank and engage a lawyer to get reimbursed for all disadvantages I had during this nightmare. More

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Fantastic experience from start to finish. Jim, John, Laurie and Umar are fantastic. The process was super easy for a change. In and out. I’m so glad I choose to come to this keep instead of m Jim, John, Laurie and Umar are fantastic. The process was super easy for a change. In and out. I’m so glad I choose to come to this keep instead of my last dealership! I truly felt taken care of More

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None of these reviews are verified. Period.Anyone..not None of these reviews are verified. Period. Anyone..not even a customer can post a review. Read these reviews…it’s a joke…blaming sales rep that u None of these reviews are verified. Period. Anyone..not even a customer can post a review. Read these reviews…it’s a joke…blaming sales rep that u r not approved…that a vehicle is not being discounted? Complete morons. I don’t pay my bills so I am going to blame my sales guy. I am to cheap and to dumb so let me post my ignorance online. This place sell about 300 vehicles a month and don’t have even have close to this amount of reviews… U do the math… More

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Awsome sales team Jimmy and Steven cacchioli made it happen within 2hr out the door done deal,these guy's are the real deal.A+++++++ happen within 2hr out the door done deal,these guy's are the real deal.A+++++++ More

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John Rosabella is the Best!! Bought my second Jeep from him. Both him and Jarred were very professional and made the entire buying experience very pleasurable. Jim from Management even took time to introdu him. Both him and Jarred were very professional and made the entire buying experience very pleasurable. Jim from Management even took time to introduce himself and thank me personally. I found the entire dealership very dedicated to making your buying experience a great one! Highly recommend anyone looking for Chrysler, Jeep or Dodge to visit this dealership!! More

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I will NEVER go back to Central Ave Jeep! GM does not care I had always DREAMED of owning a Jeep and between the vehicle & treatment by Chrysler Jeep Dodge Ram in Yonkers, NY, management & Service Dept, it’s b I had always DREAMED of owning a Jeep and between the vehicle & treatment by Chrysler Jeep Dodge Ram in Yonkers, NY, management & Service Dept, it’s been a NIGHTMARE. I bought ‘19 #Jeep Cherokee in Aug. ‘18 from Central Avenue Jeep & it’s been 1 disappointment after another. Despite updates, UConnect failed several times. Happened to many others. Failed again last night and now I have no sound system in my Jeep that is less than 1 year old. I owned another brand for 30 yrs. If I could, I’d return for refund. * It's worth noting that at the time of this review their DealerRater rating is 3.9 out of 5 * That is much lower than many other similar dealers in the area, who have 4.9 ratings, so I am not the only one who feels this way. There have been many issues with Central Ave Jeep, as follows. - The service dept treated me AWFULLY - GM Jimmy Ingenito did NOT care about my issues. - GM Jimmy Ingenito told me Central Ave Jeep was “not perfect,” but did NOTHING to resolve. - Loaner car filthier each time (NEVER cleaned!) w/ sticky steering wheel; food, plastic forks & knives, kids toys & GARBAGE! - Service Mgr did NOT return my calls - Omar in service dept treated me like garbage & like the service dept was doing me a favor by servicing my car. * After posting a similar review on Central Avenue Chrysler Jeep Dodge Ram's Facebook Page & tweeting at them, GM Jimmy Ingenito called me, which was strange. When I was standing right in front of him, and talking to him face to face, he just shrugged and did nothing to resolve my issues as noted above. * I missed GM Jimmy Ingenito's call & called him back. * GM Jimmy Ingenito did NOT return my call After several terrible & stressful service visits, I decided there was NO reason to go back, EVER. There are too many other better options around that understand how to treat someone like a valued customer. More

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Exceptional Service! Jim and Orlando were awesome to deal with. After shopping around in NJ we decided to go the NY route and am so happy we did. Jim and Orlando were hone Jim and Orlando were awesome to deal with. After shopping around in NJ we decided to go the NY route and am so happy we did. Jim and Orlando were honest, accommodating and gave my husband and I exceptional advice and service. We purchased a Jeep Wrangler Unlimited Sahara North Edition and we love it! Thank you Jim and Orlando! More

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Amazing Dealership! Thank you Jimmy and Orlando for the best experience ever! I love my new Grand Cherokee Limited! Orlando was great at showing me all the truck has to Thank you Jimmy and Orlando for the best experience ever! I love my new Grand Cherokee Limited! Orlando was great at showing me all the truck has to offer!! Can't thank you guys enough! More

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My new 2019 Jeep Compass Orlando Ghoshroy, my sales specialist, was extremely patient, professional and honest. He took the time to present several options and I believe was a Orlando Ghoshroy, my sales specialist, was extremely patient, professional and honest. He took the time to present several options and I believe was able to get me the best price. I LOVE MY NEW CAR! Thanks also to Jim Ingenito, who was highly recommended to me. Jim made sure that I was very well taken care of. More

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