Jim Haertzen

The service department damaged my vehicle and returned it to me without saying anything. The managers we contacted were completely unprofessional and rude. to me without saying anything. The managers we contacted were completely unprofessional and rude. More

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Dealership is great. Jim the general manager is the most unprofessional individual I’ve ever worked with. Tim, the service manager is following right in his footsteps. Ba Jim the general manager is the most unprofessional individual I’ve ever worked with. Tim, the service manager is following right in his footsteps. Bad leaders create bad employees. NEVER bring your car there for any type of repair!! More

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The service request was wrongly written for a check on my tire, i asked for a tire change. Found that out after a1 1/2 hour wait when i was told they had no tire for my Fit. (Which i bought there.).My car tire, i asked for a tire change. Found that out after a1 1/2 hour wait when i was told they had no tire for my Fit. (Which i bought there.).My car had been shot up. The one looking at the tire opened my door. A bullet fell out. HE THREW IT AWAY! Evidence i could give to police re: the gun being used repeatedly on my block and he threw it away. Another appointment, no tire there-"i got busy with another customer and forgot to call you." Kind of a big thing for a disabled person with chronic pain, driving out there for nothing. Another appointment. No tire. i called this time. Thursday appointment made for me that i got through email, which i did not see until i was done with work--too late for the appointment. Friday got the tire. In the meantime, i called the overall manager, Jim, who hung up on me when he called back; i was told the service manager had called me Thursday to let me know about the tire. i got no call or message on either of my phones. i am a 30 year customer of this dealership, have bought cars there and relied on them for service. Never had a problem but this was a fiasco at a time emotional distress and feeling very unsafe. Having to drive on the spare with the tire warning on, to multiple appointments 20 miles away was scary. Oh, yeah, no one turned the tire light off either. i am not going back just for that! More

by sandraraj60 Verified Customer Verified Customer

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Salesman was in constant communication with updates and very responsive. The sales manager needs to go back to school to relearn about how to treat a customer. We had to put money down on the car due to su very responsive. The sales manager needs to go back to school to relearn about how to treat a customer. We had to put money down on the car due to supply chain issues. During inspection of the car it was noted the quality of this Honda was poor with the alignment of the panels and the sales manager told us if we didn’t like the quality of the vehicle to take our business elsewhere. Had there not been a supply chain issue, we would have immediately taken our business elsewhere. More

by Ple6_ Verified Customer Verified Customer

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This is a top notch dealership with a top notch staff. I recommend it to anyone looking for a vehicle. I recommend it to anyone looking for a vehicle. More

by mikehagen22 Verified Customer Verified Customer

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He is RUDE and an xxx hole. Customer service sucks. He’s childish. Refuses to listen to the problem and only want YOU to listen to their bill xxxx so they can make a sale. childish. Refuses to listen to the problem and only want YOU to listen to their bill xxxx so they can make a sale. More

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Great service, knowledgeable about the vehicles, good financing options, good selection of new and used financing options, good selection of new and used More

by BRAD.SULLIVAN Verified Customer Verified Customer

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He did a great job on selling me a truck good price 🙂 made me happy made me happy More

by PETERSONRICHARD385 Verified Customer Verified Customer

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I’m probably not the person you want to ask! If you want to be told they are going to fix your car one way and they decide to do it their way it’s quite shocking!!!! This place is a joke, management is aw to be told they are going to fix your car one way and they decide to do it their way it’s quite shocking!!!! This place is a joke, management is awful!!!! I would love to be able to give zero stars but since that’s not option I had to give one star! More

by BRATYASH18 Verified Customer Verified Customer

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I have been impressed time and time again with my experiences at Luther Brookdale Honda. I’ve purchased several vehicles here, my wife has purchased two now, and I have even referred my mother to the experiences at Luther Brookdale Honda. I’ve purchased several vehicles here, my wife has purchased two now, and I have even referred my mother to them. The entire staff from sales to finance to service have been amazing. Look no further for your Honda buying and service needs!! More

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