Jim Clay
Jim Clay at Acura Highland Park

Jim Clay

Service Advisor

Acura Highland Park

2699 Skokie Valley Rd
Highland Park, IL 60035

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4.5
36 Reviews
4.5

36 Reviews

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36 Reviews of Jim Clay

August 13, 2025

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Employee Rating

It was a pleasure to deal with Tomy at Acura Highland Park.. they did not push any unnecessary services on my car, and they were very professional and efficient . When I was about to get a loaner car the More

by Gail Tenner
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tomy Lazzar

Aug 13, 2025

Acura Highland Park responded

Thank you for your feedback, Gail! We're delighted to hear about your positive experience with Tomy and our team at Acura Highland Park. We pride ourselves on providing professional, efficient service without recommending unnecessary work. It's great to know we could assist with your license renewal as well, making your visit even more productive. We look forward to continuing to serve you!

August 10, 2025

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service was great. tommy was thorough. the service prices have gone up alot. not tommys fault More

by gshamberg
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tomy Lazzar

Aug 13, 2025

Acura Highland Park responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

August 01, 2025

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Incredible customer service. They are helpful, kind and provide thorough service on the vehicle itself. More

by JOAN_BURNS2001
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tomy Lazzar

Aug 08, 2025

Acura Highland Park responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

July 27, 2025

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I’d advise anyone to stay away from this dealership. They hold 0 integrity and are all about then dollar. My cars been serviced 4x in 4 months of owning with less than 2k miles put on it. From Omar (sal More

by RyanStrangmann
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Omar Abbas, Nick Skwierczynski

Aug 08, 2025

Acura Highland Park responded

Thank you for sharing your concerns. We're deeply sorry to hear about the repeated service issues with your vehicle and your dissatisfaction with our team. We take such feedback seriously and strive to uphold integrity in all our dealings. Your experience falls short of our standards, and we’ll investigate these concerns to ensure improvements are made. We value your input and hope to address any outstanding issues to restore your confidence.

July 24, 2025

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Tommy L hi is a mazing he explained everything even he will show me if I have a question or hesitations I know I’m paying a lot for the service and my car is not new one, but I guess I’m coming using yo More

by krystyna Dab
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tomy Lazzar

Jul 25, 2025

Acura Highland Park responded

Thank you for your feedback! We're glad to hear that Tomy provided exceptional service and addressed all your questions. We appreciate your trust in us, and we'll ensure Tomy knows about your kind words. We look forward to serving you again!

July 22, 2025

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Tommy courtesyly took the car in and his first diagnoses and repair didn't fix the problem but second solution. He just patiently needed the car under his observation which he did. More

by SHEHZADMEMONN
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Jul 22, 2025

Acura Highland Park responded

Thank you for sharing your experience. We’re glad to hear that Tommy took the time to thoroughly diagnose the issue and followed through with patience and persistence to get it resolved. We appreciate your understanding during the process and look forward to being here for any future service needs.

July 19, 2025

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The peoples at this location very professional and delivery, what they promise to you, i recommended this place, I’m happy. More

by REYES.CRUZ26
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ashley Baeza , Perry Kahkesh

Jul 22, 2025

Acura Highland Park responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

July 14, 2025

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Professional and friendly service department with relatively good prices. No pressure on the client just suggestions. More

by Catalibpaulconst
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tomy Lazzar

Jul 16, 2025

Acura Highland Park responded

Thank you for the kind words. We’re happy to hear you enjoyed the professional, friendly service and felt no pressure. We appreciate your business and look forward to assisting you again.

July 09, 2025

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Did what they promised in a timely manner price was good for a dealer. Car was washed and ready as promised More

by RZWANG111
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tomy Lazzar

Jul 11, 2025

Acura Highland Park responded

Thanks for your review. We hope to earn that fifth star from you next visit!

July 07, 2025

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Employee Rating

You guys had my car for a week and never were in touch with my repeated calls nor ever communicated any direction on services required. Was a huge waste of my time. More

by GREGYOURA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tomy Lazzar

Jul 11, 2025

Acura Highland Park responded

We’re very sorry for the lack of communication and the inconvenience. This is not the experience we aim to provide. Your feedback is important, and we’ll address this with our team to improve our service. Please reach out directly if there’s anything we can do to make this right.

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