Jim Clay

Was told used cars’ AC is fixed before selling. Bought car. No AC and day time running headlight out. Was told come in and we’ll take care of you. Made an appointment. Guy at counter doesn’t say an Bought car. No AC and day time running headlight out. Was told come in and we’ll take care of you. Made an appointment. Guy at counter doesn’t say anything when I walk up and smile. Gives me a dirty look. Says I have no appointment. Told him I bought the car a few weeks ago and then he asked me when I got it 10 seconds later. Getting calls and texts from 4 different numbers all day saying sorry you missed your appointment and asking to trade the car back in. Got a text saying they won’t fix the air compressor under warranty 2 weeks after the sale and never fixed the headlight either. Didn’t even top my windshield washer fluid, as the light turned on when I left. Spent 4 hours of my day off driving back and forth and had to take a $65 Uber. Came home and recharged the AC myself. Blows cold. This leads me believe they never even checked since my fingerprints in the dust on the cover were the only ones. They never even gave me a price to fix it. I’ve never had a more xxxxxxxx experience with a service department. Never a sorry, never offered anything to make it right. Was told we’ll call you to see what we can do right at the very end when handed my keys. I feel robbed of my time, money, and dignity. Sales and finance were nice, but you would have more luck getting your car serviced at the special Olympics. If you guys really want to make it right, you can mail me a check for $200 for my loss. Then I will delete the post. Don’t bother calling, emailing, or texting. I will consider this harassment. Just send me the check and this will be gone. May god be with you. More

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The Acura dealership provided excellent, on-time,high-quality service. They answered all my technical questions about how to prolong the usefulness of my car. on-time,high-quality service. They answered all my technical questions about how to prolong the usefulness of my car. More

by valentin_stankiewi@hotmail.com Verified Customer Verified Customer

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Very clean , quick . Happy people who work there always smiling, always give me the best information. Happy people who work there always smiling, always give me the best information. More

by ellenwaltz Verified Customer Verified Customer

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They were very helpful in explaining my situation and offering me options to complete additional maintenance. I appreciated the complete job provided. offering me options to complete additional maintenance. I appreciated the complete job provided. More

by ORTMANBR2000 Verified Customer Verified Customer

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I took my vehicle in for routine maintenance and everything went smoothly. The customer service was excellent everything went smoothly. The customer service was excellent More

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Service agent Antim did a great job for informing me progress of the service and provided a brand new loaner vehicle. progress of the service and provided a brand new loaner vehicle. More

by MATHEWSABRAHAM98 Verified Customer Verified Customer

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Jim has been loyal, friendly and thorough for many years. I come to highland park dealership even though I live closer to a different location, all because of the excellent service they provide. I come to highland park dealership even though I live closer to a different location, all because of the excellent service they provide. More

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My dealership encountered some setbacks with parts and staff, but Jim was very helpful to me. staff, but Jim was very helpful to me. More

by grotheiser Verified Customer Verified Customer

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Excellent friendly service. They went out of their way to pick up the car and deliver it back to my residence. They went out of their way to pick up the car and deliver it back to my residence. More

by grotheiser Verified Customer Verified Customer

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I’ve been trying to trade in my car for a while and finally found a place that felt right. Omar A and Dustin were really friendly and made the process quick and easy. I’ll be sending fiends and family finally found a place that felt right. Omar A and Dustin were really friendly and made the process quick and easy. I’ll be sending fiends and family here for sure. Thanks Guys! More

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