Jim Cassel
Jim Cassel at Mercedes-Benz of Cary
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Jim Cassel

Service Advisor

Mercedes-Benz of Cary

2400 Auto Park Blvd.
Cary, NC 27511

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7 Reviews

Started working at Leith? December, 2007 Started working at Mercedes? January, 1999 Certification Level: Master Certified Awards: Achieved Master Certification as a technician and advisor Hobbies: Golf, Fishing, Watching sports in my man cave.

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7 Reviews

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7 Reviews of Jim Cassel

August 03, 2019

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Employee Rating

SL 550 Purchase I was looking for a Porsche 911 (2013-2015) to purchase and wanted to contrast that to a new car that I might purchase. I went to the Cary MB dealersh More

by Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Harry Severino, Neil Chance

Aug 05, 2019

Mercedes-Benz of Cary responded

Thank you for your review of Mercedes-Benz of Cary, Ray! We greatly appreciate your kind words about Harry on our sales team and the effort he took to find you and your wife the best car for you. Customer service is very important to us and it's wonderful Harry and Jim demonstrated that to you. We look forward to seeing you down the road and enjoy your Mercedes-Benz SL 550!

March 27, 2019

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Employee Rating

Jim Cassel excellent service advisor Since Jim is an ex Mercedes mechanic his position as service advisor fits him well. He has excellent customer service rapport and knows his cars. Enj More

by Skip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Newman

Mar 27, 2019

Mercedes-Benz of Cary responded

Thanks so much, Skip! We love that you can depend on Jim to take excellent care of your vehicle and provide five-star customer support. We are grateful to have you as a Mercedes-Benz of Cary customer.

February 21, 2019

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Employee Rating

Excellent Customer Service My service advisor Jim Cassel is awesome. He takes great care of me every time that I have my vehicle service. It doesn’t matter what he has going on, More

by Cleaning Girls
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 21, 2019

Mercedes-Benz of Cary responded

It makes our day to hear that you can depend on Jim to welcome you to our dealership and take excellent care of your vehicle! We are so grateful to have you as a loyal Mercedes-Benz of Cary customer and look forward to serving you for years to come. Thanks so much!

August 30, 2018

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Awesome Ezperience !!! Donna Scott & all the staff at Mercedes of Cary are a class act... From the doors being opened for you as you enter the building to the pick up of you More

by Bounceusa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: William Ball, Donna Scott

January 03, 2018

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Employee Rating

Top Notch Customer Service! I always receive top notch service from Jim Cassel and his team! He has taken the time to build a relationship with me and always takes the time to e More

by CMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

November 09, 2017

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Employee Rating

Great Service from both Justin & JIm at Mercedes of Cary Justin worked regularly on my Mebrace System for to get my Mercedesme performing like it should. Working with USA and Germany technical supervisors an More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Justin Foote

September 11, 2017

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Employee Rating

Excellent!! Excellent service department!! Stopped in to ask a question about the brakes on my recently purchased pre-owned car. Jim Cassel, service advisor, im More

by BW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chris Fulwider

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