Jim Brotherton

I felt scammed, I was scammed! Bought a new 2026 Prius on 12/28/25. and was promised a $1,000 discount off a $33K deal if I purchased that day a new in stock vehicle, thus lower Bought a new 2026 Prius on 12/28/25. and was promised a $1,000 discount off a $33K deal if I purchased that day a new in stock vehicle, thus lowering the price to about just under $32K. Then I applied for the $750 discount and the price was supposed to go to about 31,189, well... the $1,000 discount mysteriously disappeared when the finance person processed the paperwork! This is the third Prius I bought this year (for my kids) and this one the only one from Alexandria Toyota so I am familiar with the pricing. They gave me all my paperwork on a USB which is formatted at FAT 16 that will not load on any of my computers so I am left with zero paperwork. I now wonder what they charged me for the car! I tried to call the dealership and the salesman as soon as I got home and no-one answered the phones. I also couldn't figure out on how to turn the rear lights off and was afraid my battery was going to go dead. no-one returned my call, not even the mobile numbers I was given. More

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We were scammed by $1,000 We purchased a 2026 Prius on 12/28/25 after signing paperwork with Travis Williams, the salesman for a price just under $32,000 because his management offered a $1,000 incentive 12/28/25 after signing paperwork with Travis Williams, the salesman for a price just under $32,000 because his management offered a $1,000 incentive to buy an in stock vehicle that day. We were happy to pay the just under $32K and then the finance lady was to give us a $750 military discount if we financed the car so the price was supposed to be now $31,189 but we were instead charged $32,189.00 given all paperwork on a USB that is blank! More

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I was pressured into purchasing a new tire without proper diagnosis. The desk agent made the recommendation before the technician even examined my car, then pressured him to agree with her assessment. proper diagnosis. The desk agent made the recommendation before the technician even examined my car, then pressured him to agree with her assessment. My vehicle is only months old (purchased January 2025), and the tire had no real damage. This felt like an aggressive sales tactic rather than honest service." More

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They showed me a KBB value for my trade-in that I believe was fraudulent, based on 98k miles not 92k miles. was fraudulent, based on 98k miles not 92k miles. More

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Special thanks to Thomas Ramey on the service team! Excellent customer service! He interacts in a professional and friendly manner and was and proactive in diagnosing a strange noise that was coming Excellent customer service! He interacts in a professional and friendly manner and was and proactive in diagnosing a strange noise that was coming from the passenger side of the car. More

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I have been extremely happy with the service I have gotten at this dealership. Simply is the best! gotten at this dealership. Simply is the best! More

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Horrible don’t go there to buy used or new car they are cheated you about misrepresentation of vehicle cheated you about misrepresentation of vehicle More

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From the minute Eric C. answered my call in Sales, things went smoothly, and I got just the car I was looking for. Eric went above and beyond for me. He knows how to sell answered my call in Sales, things went smoothly, and I got just the car I was looking for. Eric went above and beyond for me. He knows how to sell without the high pressure. Even closing on the car in the business office was a quick, efficient process. I am very happy with the service and my new Limited Edition RAV4! More

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For three years now I have had my Lexus serviced by the folks where I bought the car. The service, support and management of my visits are quick, professional and very appreciated. First class treatment. folks where I bought the car. The service, support and management of my visits are quick, professional and very appreciated. First class treatment. More

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Just bought a 2025 RAV4 - Jim Brotherton was awesome. He listened to our needs. He is super knowledgeable and his suggestions were most helpful and on target with our wishes for a car. The actual process He listened to our needs. He is super knowledgeable and his suggestions were most helpful and on target with our wishes for a car. The actual process of buying the car was very smooth. Jim walked us through every step, introduced us to the great team at Alexandria Toyota involved in the process and together they left no loose ends. We have been service customers with Alexandria Toyota for many years and our service rep, Tom Cantrell is awesome as well. We were sorry to let go of our 1996 Corolla with only 380,000 miles, but look forward to many happy miles with our new RAV4. And Jim is so pleasant, we are going to ask him to play Santa at our next Christmas party :)!! More

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