Jim (Big Jim) Riger

On November 30th, I came to the dealership to trade in a truck for a new one. My sales associate was Luis Arbulu and manager Anthony Katzelnik. Anthony told me that he was the manager of the entire sales de truck for a new one. My sales associate was Luis Arbulu and manager Anthony Katzelnik. Anthony told me that he was the manager of the entire sales department (General Sales Manager) so all managers work under him and that he would like to complete the deal since it was the last day of the month. After agreeing on the numbers, I asked to have the bed cover transferred from my old truck to the new one. Anthony told me that it's a 4 hour job (2 hours to remove the cover and 2 hours to install it on the new truck). He told me that if the installation is included in the deal, it would be $125 per hour so $500 total. However, if I pay it separately, it would be $250 per hour so $1,000 total. I couldn't understand why the rate is doubled. Anthony couldn't explain it either. So I decided to add the $500 to the deal. I also asked to have the 2 front side windows tinted. Anthony told me that there wouldn't be additional cost for the tint. Anthony introduced me to service advisor Will Gross who would take care of the service on Monday morning. I arrived on time for my appointment at 9:30 am on Monday December 2nd. Will advised me again that it will be 4 hours for the bed cover switchover and 2 hours for the tint. The tint technician took my truck for the tint work and finished it in 30 minutes (not 2 hours). I waited 1.5 hours and the technician that would be doing bed cover switch didn't pull in my truck yet. I walked back to Will and asked why it's taking so long. He told me that the technician is pulling in my truck within a few minutes. I waited another 1 hour. At that point, I became extremely frustrated that I had to wait so long. I went to speak with Anthony who couldn't really help me. I asked him who was his boss and he introduced me to Jim Tiger (General Sales Manager). So apparently Anthony wasn't a general sales manager but just a regular sales manager. I started explaining to Jim what happened. He wouldn't let me finish the conversation and interrupted me saying "Let me know when you're done speaking so that I can speak. How can a general sales manager not let a customer finish his side of the story? That was extremely rude of him. Jim told me that the technician is getting started on bed cover switchover and he will work as fast as he can. Jim also told me that it would be less than 4 hours since he asked the technician to work as fast as he can. I told him that I would like to get some of the $500 refunded because it wouldn't be a 4 hour job as I was advised. He denied my request. I then asked Anthony who was Jim's boss. Within a few minutes, Mark Stromberg (service director) walks over to me. He advises me that he can refund me $250 which is half of the $500. I agreed to his offer. At that point, my truck was already finished being worked on. I calculated and it took 1.5 hours for the technician to transfer the bed cover, not 4 hours. If I wouldn't be paying attention to how long my truck was being worked on, I w OK ukd have never known that I paid for a 4 hour job that took 1.5 hours to complete. I am a very upset customer and will never return back for service nor for future car purchases. I will also make sure to spread this around to others. More

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I recently purchased a new RAV4 XLE from Ed Morse Delray Toyota and had an excellent experience. My salesperson, Daniel Crespo, was incredibly personable and professional. He demonstrated great patience thr Toyota and had an excellent experience. My salesperson, Daniel Crespo, was incredibly personable and professional. He demonstrated great patience throughout the process, making it enjoyable and stress-free. Additionally, the business manager, Nicole Minello, was efficient and thorough, ensuring everything went smoothly. Overall, the entire team provided outstanding service, and I couldn't be happier with my new car. Highly recommend this dealership! More

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I recently purchased a new RAV4 XLE from Ed Morse Delray Toyota and had an excellent experience. My salesperson, Daniel Crespo, was incredibly personable and professional. He demonstrated great patience thr Toyota and had an excellent experience. My salesperson, Daniel Crespo, was incredibly personable and professional. He demonstrated great patience throughout the process, making it enjoyable and stress-free. Additionally, the business manager, Nicole Minello, was efficient and thorough, ensuring everything went smoothly. Overall, the entire team provided outstanding service, and I couldn't be happier with my new car. Highly recommend this dealership! More

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I recently purchased a 2024 Corolla Cross from Daniel Crespo at Ed Morse Delray Toyota, trading in my 2023 GR 86. Initially, I wasn’t planning to make the deal that day, but Daniel went above and beyond Crespo at Ed Morse Delray Toyota, trading in my 2023 GR 86. Initially, I wasn’t planning to make the deal that day, but Daniel went above and beyond to help me out. His exceptional service and dedication made me feel confident in my decision, and I ended up getting a great deal, which I’m very grateful for. Daniel's charisma and respectful approach made the whole process enjoyable. He is truly an asset to the dealership, and I highly recommend him if you're looking for excellent customer service. Thank you, Toyota! More

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I recently purchased a vehicle and had an outstanding experience with Daniel Crespo. From the moment I walked in, he was incredibly attentive and professional. He understood exactly what I needed and wor experience with Daniel Crespo. From the moment I walked in, he was incredibly attentive and professional. He understood exactly what I needed and worked diligently to ensure I got the best deal possible. His communication was clear, transparent, and honest throughout the entire process, which I truly appreciated. Daniel made everything smooth and stress-free. I would highly recommend him to anyone looking for a vehicle. Thank you, Daniel, for going above and beyond! More

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I recently purchased a car from Daniel at Toyota Delray Beach, and the entire experience was fantastic! From start to finish, the process was smooth and easy. All the paperwork was handled quickly and effi Beach, and the entire experience was fantastic! From start to finish, the process was smooth and easy. All the paperwork was handled quickly and efficiently, and everyone I interacted with was friendly and professional. Daniel and the team went above and beyond to make sure I was happy with my purchase. I truly appreciate the excellent service and can’t wait to come back for my next vehicle. Thank you, Toyota Delray Beach, for making this such a positive experience! More

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We recently purchased a 2021 Highlander from Daniel Crespo at Ed Morse Delray Toyota, and the experience was fantastic. From start to finish, Daniel provided excellent service. He communicated clearly Crespo at Ed Morse Delray Toyota, and the experience was fantastic. From start to finish, Daniel provided excellent service. He communicated clearly and consistently, ensuring we were well-informed throughout the entire process. We also received a great deal on our vehicle, making the whole experience even more satisfying. The treatment we received was top-notch, and we left feeling very pleased with our purchase. Highly recommend Daniel Crespo for anyone looking to buy a car! More

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I recently purchased a 2024 RAV4 XLE Hybrid, and the experience was fantastic from start to finish. Daniel, our sales associate, was extremely helpful and professional throughout the entire process. He experience was fantastic from start to finish. Daniel, our sales associate, was extremely helpful and professional throughout the entire process. He made sure we got exactly what we wanted, and everything went smoothly. Highly recommend! More

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I had the pleasure of working with Daniel Crespo, and I can't say enough good things about him. Daniel was not just a professional, but also incredibly polite and personable. He made the entire car-buying can't say enough good things about him. Daniel was not just a professional, but also incredibly polite and personable. He made the entire car-buying experience smooth and stress-free. His approach was not only helpful but genuinely caring, making me feel valued as a customer. If you're looking for an awesome salesman who knows his stuff and treats you with respect, Daniel is your guy! More

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I recently purchased a new 2024 RAV4 XLE from Daniel Crespo at Toyota, and I couldn't be happier with the experience. From start to finish, the process was incredibly smooth. Daniel was honest and trans Crespo at Toyota, and I couldn't be happier with the experience. From start to finish, the process was incredibly smooth. Daniel was honest and transparent throughout, ensuring that I was informed of everything happening at every step. His communication was perfect, keeping me updated and answering all my questions promptly. We truly appreciate Daniel's patience and kindness during the entire process. He made what could have been a stressful experience enjoyable and straightforward. I highly recommend Daniel Crespo for anyone looking to buy a car at Toyota. More

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