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Jim Berlin
Refer Me
518 Reviews
Jim Berlin is a family man who treats his customers the way he would like his family treated when bringing their cars in for service. Getting to the cause of a problem is the best way to resolve the issue and leads to the possibility of a warrantied service item. Either way, finding the “why” of a service problem leads to the proper actions being taken and a satisfied customer. Jim is a “car guy” and has been in the car business almost as long as he has been married, 35 and 36 years respectively. With 3 girls of his own and 3 grandchildren, it is easy to see why some of Jim’s hobbies involve flowers, plants and home repair. He balances it all with cruising, because Jim’s a cool grandfather. Between the Florida Gators and Tampa Bay Buccaneers, Jim has staked out his sporting interests and enjoys a business career where he wins the respect of employees and customers alike.
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518 Reviews of Jim Berlin
February 11, 2025
Excellent customer service with my problem being addressed in a timely manner. Definitely highly recommended. addressed in a timely manner. Definitely highly recommended. More
by tcistpete
Verified CustomerOther Employees Tagged: Kiley Anderson, Zack Beserock
February 11, 2025
I’ve purchased multiple vehicles from Phillips. My last one was a used truck and I purchased bumper-to-bumper extended warranty however, after finding out the truck had been for accidents without b My last one was a used truck and I purchased bumper-to-bumper extended warranty however, after finding out the truck had been for accidents without being given that knowledge during the buying process. I found out through a slew of problems I’ve been having From idling., To drive train, Transmission issues. All of been brought in to get a dress by the service department and all I get are excuses and reasons why it can’t be diagnosed because the computer says so. I will never purchase another vehicle from Phillips at any location because of my experience with service. For example, brought my truck in for transmission problems was told by Zack in service, yes, you have transmission issues and we are ordering the parts as we have already taken apart the transmission pan. A week later, I call and nothing‘s been done. A few more days go by and I stopped by the dealership only to find out that I’ve been xxxxxxxxxxx by Zack as he usually does. To see that my transmission had never been taken apart. My truck has been sitting there for almost 2 weeks untouched ridiculous. Not making appointments for customers, especially ones that purchase vehicles from GMC Phillips just shows how little The customer means to the dealership. The worst experience in all my years of owning vehicles that rate GMC Phillips the lowest possible rating. I’m being kind.. More
by jpiazza412
Other Employees Tagged: Zack Beserock
February 11, 2025
My service advisor is amazing but other staff members are not. Went to simply patch my tire and the 45 minutes I was there to patch said tire the people kept pressing me to get new tires. My tires are brand not. Went to simply patch my tire and the 45 minutes I was there to patch said tire the people kept pressing me to get new tires. My tires are brand new. Then they said they couldn’t put a new tire on because of wear and tear so a nail being in my tire is wear is tear got it. Then the guy didn’t patch it correctly so now I have a leak in the patch. Makes sense. More
by morgan.leann99
January 28, 2025
The experience was top notch. Beginning with the service writer right thru the rides provided home to the pickup when ready was courteous and professional. They diagnosed the prob Beginning with the service writer right thru the rides provided home to the pickup when ready was courteous and professional. They diagnosed the problem, kept me informed and all at a reasonable price. More
by Thor
Other Employees Tagged: Kiley Anderson
January 21, 2025
I needed my tires balanced based on what oil change dept told me. Had this done and quite satisfied. told me. Had this done and quite satisfied. More
by baxgra
Other Employees Tagged: Kiley Anderson, Zack Beserock
January 19, 2025
I would not go to another garage then Phillips. They have worked on two of our cars that were not Chrysler or GM’s. They have worked on two of our cars that were not Chrysler or GM’s. More
by MaMaJopisani
Other Employees Tagged: Kiley Anderson, Zack Beserock
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