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Jim Berlin
Jim Berlin at Phillips Buick GMC

Jim Berlin

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.7
540 Reviews

Jim Berlin is a family man who treats his customers the way he would like his family treated when bringing their cars in for service. Getting to the cause of a problem is the best way to resolve the issue and leads to the possibility of a warrantied service item. Either way, finding the “why” of a service problem leads to the proper actions being taken and a satisfied customer. Jim is a “car guy” and has been in the car business almost as long as he has been married, 35 and 36 years respectively. With 3 girls of his own and 3 grandchildren, it is easy to see why some of Jim’s hobbies involve flowers, plants and home repair. He balances it all with cruising, because Jim’s a cool grandfather. Between the Florida Gators and Tampa Bay Buccaneers, Jim has staked out his sporting interests and enjoys a business career where he wins the respect of employees and customers alike.

4.7

540 Reviews

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540 Reviews of Jim Berlin

June 14, 2025

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Employee Rating

My car needed the engine replaced it is not a car they sell but I have taken different cars there with very good service , I trust them at Phillips in Fruitland Park and have never been disappointed. Tha More

by Kimberly Lane
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock , Don't know the technicians name

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Jun 15, 2025

Phillips Buick GMC responded

Thank you for your wonderful review, Kimberly! We're thrilled to hear about your positive experiences at Phillips Buick GMC in Fruitland Park. It's great to know that you trust our team, even for vehicles we don't sell. We appreciate your kind words about Kylie and our service department. Your recommendation means a lot to us! We look forward to serving you again in the future!

June 12, 2025

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The service was excellent I did not have to wait that long and they were very polite and and I appreciated their help More

by flo30333
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 12, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent service experience at Phillips Buick GMC. Our team prides itself on providing prompt and polite service. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

June 05, 2025

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Employee Rating

Very professional friendly and very helpful efficient very fast in doing their job would recommend you guys to my friends More

by Christinelewis0125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

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Jun 06, 2025

Phillips Buick GMC responded

Thank you so much, Christine! We appreciate your recommendation and are glad that you had a positive experience with Phillips Buick GMC. Our team is dedicated to providing friendly and efficient service. We look forward to assisting you again and your friends in the future. Sincerely, the Team at Phillips Buick GMC

June 04, 2025

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Jim Berlin very courteous. Appreciated ride back home.. Done sooner than expected. Easy check out. More

by craftypro
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 05, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a courteous experience with us at Phillips Buick GMC and that the process was quick and easy. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Phillips Buick GMC

May 31, 2025

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It is a pleasure to deal with Jim Berlin, always cheerful and helpful. Great representative of your Dealership. More

by JYOUNG49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 01, 2025

Phillips Buick GMC responded

Thank you for your review! We're glad about your positive experience with Jim Berlin at Phillips Buick GMC. His cheerful and helpful demeanor truly makes a difference, and we appreciate you recognizing him. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

May 29, 2025

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Very friendly and extremely helpful. If I'm ever stranded on a highway I will be looking for a GM dealership sign! More

by elainemcgown0819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

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May 30, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Phillips Buick GMC to be friendly and helpful. Your support means a lot to us. If you ever need assistance, please know that we're here for you. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

May 29, 2025

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Employee Rating

Great experience in buying a 2023 GMC Acadia Denali from Fred Allen. He was very courteous and professional! This is my second consecutive vehicle purchased from Phillips Buick GMC. I highly recommend purch More

by markraiford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fred "Coach" Allen

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May 30, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience purchasing your 2023 GMC Acadia Denali from Fred at Phillips Buick GMC. It's always rewarding to know our customers feel valued and well taken care of. We appreciate your recommendation and look forward to assisting you again with your future vehicle needs! Sincerely, the Team at Phillips Buick GMC

May 14, 2025

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Great service at both the Lightning Lube and the regular Service Department. Service Advisors were polite and not pushy. More

by smmasse74
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 14, 2025

Phillips Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our Lightning Lube and Service Department at Phillips Buick GMC. Our team strives to provide polite and helpful service, and it's wonderful to know that we met your expectations. We look forward to seeing you again for your next service visit! Sincerely, the Team at Phillips Buick GMC

May 09, 2025

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Provided with quick, quality service! Just wish we had been offered complimentary water on such a hot day. More

by Swalby1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 09, 2025

Phillips Buick GMC responded

Thank you for your review! We're glad to hear you received quick and quality service at Phillips Buick GMC. Your feedback about complimentary water on hot days is appreciated and will be taken into consideration for the future. We hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

April 26, 2025

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Employee Rating

Always good service at Phillips . Service techs knowledgeable , I know inflation has been imposed on us , but feel diagnostic fees are very high . More

by Drctx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 26, 2025

Phillips Buick GMC responded

Thank you for your feedback! We appreciate your recognition of our knowledgeable service technicians at Phillips Buick GMC. We understand your concerns regarding diagnostic fees, and we strive to maintain transparency in our pricing. Your input is invaluable as we continually seek to improve our services. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

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