Jim Almindo

Service department is terrible. Zero customer service skills. They don't answer their phones or return calls. Zero customer service skills. They don't answer their phones or return calls. More

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Wrote a letter to the owners of Destination Kia about the terrible experience I had in the beginning of the month, and have yet to even hear back from them. Again, I went for a routine oil change, and ended terrible experience I had in the beginning of the month, and have yet to even hear back from them. Again, I went for a routine oil change, and ended up getting all brakes done per their recommendation... ended up with a massive headache because the tech who worked on my car failed to tighten what was needed for the brakes. I wouldn't even be surprised if he is still working for them, as it seems literally nobody cares at all at this shop. I had such an awful experience that I wanted to take the time to write another 1 star review. Someone needs to wake up. Go anywhere else to get your car serviced, this place is the pit of misery. More

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I found the staff to be very courteous and helpful. Their patience at checkout was exceptional. Their patience at checkout was exceptional. More

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Finally after two years. They are supposedly fixing my radio and other issues due to recalls. There is no communication whatsoever the vehicle was supposed to be done alm They are supposedly fixing my radio and other issues due to recalls. There is no communication whatsoever the vehicle was supposed to be done almost a month ago. I have left numerous voicemails to try and figure out what is going on with my vehicle.. and not a single person that works there can contact me back to let me know what is going on. More

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If I could leave zero stars I would. This happened on Monday, June 30th, 2025. Went for an oil change, they recommended brakes, so I went for a full brake job. Picked up the car and This happened on Monday, June 30th, 2025. Went for an oil change, they recommended brakes, so I went for a full brake job. Picked up the car and 15 minutes down the road I hear knocking in the back and have the feeling of no brake fluid. Fortunately, I was able to avoid an accident and find a safe place to park. I find that my rear left wheel is covered in brake fluid, and the caliper wasn’t even attached. The piston came completely out. I then call Kia to explain the situation and the two questions from the woman on the phone were how far away are you from the dealership, and do you think you could drive back. Seriously? After an hour dealing with the tow truck, upon arriving to Kia not one person from management expressed any resemblance of care. We asked to see my car up on the lift and to speak with the mechanic who worked on the car. He simply forgot to screw whatever was needed back on. I asked if they test drove it, and the answer was a 7 mile test drive.. however my in and out mileage on the paperwork was a difference of 1, so that was a lie. I even game him a second chance and he lied again. We were told that they had to order the part and would overnight it if possible, and that Wednesday I should be able to pick it up. I was called around 3pm on Wednesday to be told that they just started working on it, and when I requested an order history of the part they completely ignored it. This place is the most untrustworthy dealership in the area and should be ashamed for the “5 star” service they preach. Literally will never go back or recommend this place to anyone I know. More

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My appointment was for my EV, warrantied work. They offered to complete an almost $800 brake job which I didn’t approve and took it to a local mechanic They offered to complete an almost $800 brake job which I didn’t approve and took it to a local mechanic More

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Having to bring my car in for service has become a nightmare. Only had my car for just over a year and it has been in service twice now in the last 4 months. The first time they had it for 4 weeks bec nightmare. Only had my car for just over a year and it has been in service twice now in the last 4 months. The first time they had it for 4 weeks because they broke more than they fixed. This time it went in for a strut, they had it for a week my car is worse and not fixed at all. I have left voicemails for every manager and the Director for three days and got no call back! More

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I had my inspection & maintenance done on 4/10/25, everyone was so very accomidating & nice. Wait was a little long, 2 hours but I left with a smile everyone was so very accomidating & nice. Wait was a little long, 2 hours but I left with a smile More

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service is great people excellent your very nice . this survey is to hard to understand room for improvement for seniors to do, this survey is to hard to understand room for improvement for seniors to do, More

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They went out of their way to resolve our issue. The service dept was very efficient. The service dept was very efficient. More

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