Jim Ackerman

Don’t care about buyer they will sell you junk and expect you to pay for it . Chevrolet needs to look at their dealers you to pay for it . Chevrolet needs to look at their dealers More

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Do not purchase, trade, or have your vehicle serviced at this dealership. They are really all about how much money they can make, could care less about customer service, and no care for the brand that they this dealership. They are really all about how much money they can make, could care less about customer service, and no care for the brand that they represent. Went to this dealership to place an order for a replacement vehicle. Please keep in mind I have previously bought a truck from them (not the one being replaced) and have had my car serviced there for years. I am also part of the GM Family First. Before placing our order we gave the dealership our case number, adviser's name, and number. They spoke to our advisor, knew that we were placing this order to replace the GM vehicle that we currently own. Days after we spoke with the dealership, we go in and place the order. We placed the five hundred dollar deposit down on this truck and received an order number. THREE WEEKS later this dealership cancelled our order without telling us. We found out when we checked our status on Chevrolet's website. When I spoke with the dealership to find out what happened, I was told that they cancelled the order because they were not going to make any money off of this truck. That was their only excuse as to why they cancelled this order - no other reason than because they were not going to make any money off of this truck. Please do not support this business in any way. More

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This company sold me three cars. This time they put a wrong contract information. I went to talk to them the finance guy yelled at me and walked away. After getting a new finance guy to talk to us and he wrong contract information. I went to talk to them the finance guy yelled at me and walked away. After getting a new finance guy to talk to us and he promised he call back to verify..he didn't..left message for supervisor he didn't call..I finally found out it was Capital One not GM Financial who they said I was financed by. So they didn't call back or bother..but it was their fault. If you buy a car go to Darin Aden who knows his stuff...I didn't buy a car from him this time...I wish I would have...he's the only one in that place who is smart, kind and does take care of customers...I give there people a F More

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Where do I begin? Overcharged, dealership pockets all rebates, incentives then double dips by working them into your next loan. I have numerous complaints escalated. GM Financial trying to get them to co rebates, incentives then double dips by working them into your next loan. I have numerous complaints escalated. GM Financial trying to get them to correct paperwork on overchsrge... Jake Sweeney refusing, says see ya in court to all. Word to wise...IRS. More

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Worst experience with sales person, sales managers, inaccurate reporting when turning in leases, sales mgr yelling at you on the phone, harrassing behavior, giving consumers vehicles with admittance of inaccurate reporting when turning in leases, sales mgr yelling at you on the phone, harrassing behavior, giving consumers vehicles with admittance of problems...two vehicles low tires, having to detail them myself, not having all mats in car...rickie the sales person takes over 5 hours for 2 cars to finish the deal. A lot more than this with my experience. Stay away from this dealership. More

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Terrible customer service - lack of negotiating We took our 2014 Traverse in for some warranty work. The car was in the shop for 11 days and the warranty company was only authorizing 4 days for the We took our 2014 Traverse in for some warranty work. The car was in the shop for 11 days and the warranty company was only authorizing 4 days for the work to be completed. On the 11th day I received a call from the service department stating my car fell off a lift. I went to look at it and took some pictures to show my husband. We ended up purchasing a vehicle from another dealership because Jake Sweeney's general manager told me they would give us an additional $1000.00 rebate and a discount on the warranty. He told me to take it or leave it. If we totaled it on the street we wouldn't even get that. We didn't total it, they did. The car was in great shape and just needed a couple things done which was warranty work. I have the loss of the vehicle due to Jake Sweeney and then they will only sell me a car if they are profiting from it. I was the only one taking the loss and I wasn't involved in the incident. This did not seem like a fair offer or a good way of doing business. More

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Lies, dirty tactics, and sleezy management team They told me about 1 truck and had me drive down from Columbus. Once i got there, the truck magically cost more than they said. But there was anothe They told me about 1 truck and had me drive down from Columbus. Once i got there, the truck magically cost more than they said. But there was another one that fit my budget. I think thats the definition of bait and switch. During the paperwork phase of this, they said to me there would be no payment penalties and there were.... on the back of the contract no one looks at is where it was written. There was also a fee to have a loan through this specific bank. On the paperwork it says amount financed. Thats not the actual amount financed, you have to look further down the page to see the amount with all the fees added. When I called a few months later to get a better idea of what actually happened, i was told the guy who worked my deal was fired for doing stuff like this. They said i would be getting a call to make it right. James Dalton called at 1030am. He heard my story and said he could help. He said Jake Sweeney values their reputation and they would make it right with me. He said he would call me by noon. They would buy back my truck and upgrade me to a better truck. By 1pm, i still had not heard from him. So at 115pm i called James. He said he was finishing a deal but would call me back shortly. Another hour goes by. I called back again. He said he would get back to me by the end of the day with a deal. At 630pm he called and said it would have to be monday. At 3pm monday i followed up again. Now he sent me a string of nasty text messages stating its not his problem I didnt read the contact. I then sent an email to Greg Sweeney, Josh Sweeney, and Jim Ackerman. None of them could even spare a few seconds for a response or a phone call. i get they are in business to make money. I see they dont really care about their customers either. The problem I have is their tactics are dirty. They really make that xxxxxxx car dealer perception come to life. I find it odd that some of the positive reviews are showing posted 1 week ago, and the response from owner shows 5 months ago..... looks very fishy to me! Especially considering the dishonest tactics they use They did pay my $195 loan fee back... but nothing on pre payment penalty or an offer to buy back my truck like they originally promised. They have also banned me from their facebook page. I put my interactions in under the review jake sweeney section and they blocked me. Sounds like they dont actually want real feedback. Just the fake reviews they post themselves. Promised a phone call from the management team to resolve my issues on 9/6. BIG SURPRISE!!! No call back!!! More

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Marginal at best Not impressed with this dealer in general. Seems like certain behaviors are permitted from employees (drinking on the job) that shouldn’t be, ever. Th Not impressed with this dealer in general. Seems like certain behaviors are permitted from employees (drinking on the job) that shouldn’t be, ever. These people still work there and one wonders why. More

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excellent service from tim bowman and jim ackerman Both Tim and Jim went out of their way to make this a great car-buying experience. They were more than generous with their time and expertise. Since t Both Tim and Jim went out of their way to make this a great car-buying experience. They were more than generous with their time and expertise. Since the sale, Tim has called several times to make sure everything is going well. More

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Service Department is top notch SERVICE CENTER: Jim, the manager and Tyler, the front desk associate, were both extremely helpful and answered all my questions and made sure I was ha SERVICE CENTER: Jim, the manager and Tyler, the front desk associate, were both extremely helpful and answered all my questions and made sure I was happy with my experience and with my car before I left. They even worked to ensure that I would have my rental car available for my short road trip when I was told they'd need to keep my car for the weekend. I am very pleased with the service and would definitely recommend their service center. (My experience buying was different, but the man I worked with no longer is employed there and my experience has gotten so much better on the service side.) More

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