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Jill Thurston
523 Reviews
Jill is one of our Assistant Service Managers at Subaru of Gwinnett. She has been in the automotive industry for 12 years; 11 of those years at Subaru of Gwinnett. Jill first joined Subaru of Gwinnett in 2003 as a receptionist. She took a leap of faith when she accepted a service advisor position at Subaru of Gwinnett nine years ago and has been helping Subaru customers maintain their beloved Subaru vehicles ever since. Jill has been recognized as a top service advisor in her field by Subaru of America and consistently maintains the highest of customer satisfaction ratings. Jill is a portrait artist and mother to one very vocal Maine Coon cat, Piper, her beautiful African Grey, Oliver and her sweet Peach face, Lovebird Pippin.
Read more523 Reviews
Write a ReviewDealership Experience
21 yrs, 1 mo
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523 Reviews of Jill Thurston
June 22, 2024
Worst management staff. Zero follow-up. Sold me a car with a major component bad, when I asked how something like that could happen, they said “it broke sitting on the lo Zero follow-up. Sold me a car with a major component bad, when I asked how something like that could happen, they said “it broke sitting on the lot”. Had to get Subaru corporate involved to get the vehicle repaired. I’ve been waiting almost FIVE months for Jennifer Kessler to call me as promised. I guess she’s too embarrassed - this is the second car with problems they sold me, More
by Subaru love is a unicorn
Other Employees Tagged: Jennifer Kessler, Michael Gallardo
Helpful 
June 19, 2024
I only dealt with mg service person. He was great. Overly impressed with dealership also. He was great. Overly impressed with dealership also. More
by robertleshno
Verified CustomerOther Employees Tagged: Jeff Bowman, Julie Adams, Susan Brown, John Anderson, Hailey Armour, Jeremiah Ramirez, Michael Gallardo, Tim WIllis, Issa Kone
April 18, 2024
The customer service at this dealership made me want to continue coming back, especially with how they go above and beyond for their customers. I would recommend this dealership to anyone I know! continue coming back, especially with how they go above and beyond for their customers. I would recommend this dealership to anyone I know! More
by booboo_1203
Other Employees Tagged: Jeff Bowman, Julie Adams, John Anderson, Hailey Armour, Jeremiah Ramirez, Michael Gallardo, Issa Kone
March 28, 2024
The best experience ever in an Automobile Dealership. Price was right, process was efficient, and staff was both knowledgeable and friendly. Price was right, process was efficient, and staff was both knowledgeable and friendly. More
by STEVEK12
Other Employees Tagged: Lance Willhite, Gary Sikes, Taylor Spicuzza, Kody Traylor, Julie Adams, Michael Gallardo, Tim WIllis, Issa Kone
March 28, 2024
Jeff Bowman and Jill Thurston are a pleasure to work with and have been trusted advisors for years. The service department at Subaru Gwinnett has been a big part of what made me a Subaru customer for life. and have been trusted advisors for years. The service department at Subaru Gwinnett has been a big part of what made me a Subaru customer for life. More
by PZANG
Other Employees Tagged: Jeff Bowman
March 18, 2024
John doesn’t perform job of SERVICE ADVISER. Tried to take advantage of me, didn’t work out for that dishonest, so called Advisor. Spoke to Service Manager Jill Thurston and with Jeff ab Tried to take advantage of me, didn’t work out for that dishonest, so called Advisor. Spoke to Service Manager Jill Thurston and with Jeff about issues. Problem addressed immediately. Have used Gwinnett Subaru Service for years, they’ve taken care of my 2014 Outback and will continue to do so. More
by LANIERLESLIE
Other Employees Tagged: Jeff Bowman, John Anderson, Issa Kone
March 02, 2024
Purchase experience was positive. . Service department needs better communication skills. There were a few problems communicating with some service representatives. . . Service department needs better communication skills. There were a few problems communicating with some service representatives. . More
by CHARL.SOSEBEE
Other Employees Tagged: Lance Willhite, Jody Vaughn, Julie Adams, John Anderson, Hailey Armour, Tim WIllis , Lawrence
