Jill Thurston
Jill Thurston at Subaru of Gwinnett

Jill Thurston

Service Manager

Subaru of Gwinnett

2950 Satellite Boulevard
Duluth, GA 30096

4.8
529 Reviews

Jill is one of our Assistant Service Managers at Subaru of Gwinnett. She has been in the automotive industry for 12 years; 11 of those years at Subaru of Gwinnett. Jill first joined Subaru of Gwinnett in 2003 as a receptionist. She took a leap of faith when she accepted a service advisor position at Subaru of Gwinnett nine years ago and has been helping Subaru customers maintain their beloved Subaru vehicles ever since. Jill has been recognized as a top service advisor in her field by Subaru of America and consistently maintains the highest of customer satisfaction ratings. Jill is a portrait artist and mother to one very vocal Maine Coon cat, Piper, her beautiful African Grey, Oliver and her sweet Peach face, Lovebird Pippin.

4.8

529 Reviews

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Dealership Experience

21 yrs, 6 mos

Employee Video

529 Reviews of Jill Thurston

November 02, 2024

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Employee Rating

Jeff Bowman is very attentive and his customer service goes above and beyond. Jeff has always been my service person and I trust in him and rely on his advice for any work needed for my vehicle. He is a More

by GHEATH1369
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Bowman

November 01, 2024

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Everyone I worked with was professional, experienced, eager to help me and willing to answer any questions. More

by T.ST.CLAIR
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Recommend Dealer
Yes

October 29, 2024

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There were some communication problems. No one answered phone; no one returned my calls. Fortunately, Brenda Smith and Issa Kane took care of my schedule problems—thank you so much! More

by BLEEK.1
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Recommend Dealer
Yes

Other Employees Tagged: Issa Kone , Brenda Smith—very helpful

October 21, 2024

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Dealership doesn't listen to problems even when they have a class action lawsuit for these same problems More

by scootercono
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Recommend Dealer
No

Other Employees Tagged: Jeff Bowman

September 24, 2024

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They are efficient , quick, kind and always give me A rental Car for free while I wait on my car To be serviced More

by LIZTGOOD
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Bowman

September 07, 2024

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Excellent dealer. Very competitive in pricing and staff treats you like family. Service department is excellent as well. I was an out of town buyer and they made it ea More

by JJ&ZO
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Recommend Dealer
Yes

Other Employees Tagged: Lance Willhite, Taylor Spicuzza, Tim WIllis , Lawrence Le

August 11, 2024

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Very good experience, very nice environment, very good and nice customer service. Great snacks lol More

by BIANCAMATALLANA
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Bowman, Julie Adams, Michael Gallardo, Issa Kone , Anthony Apodaca

June 22, 2024

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Worst management staff. Zero follow-up. Sold me a car with a major component bad, when I asked how something like that could happen, they said “it broke sitting on the lo More

by Subaru love is a unicorn
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Recommend Dealer
No

June 19, 2024

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I only dealt with mg service person. He was great. Overly impressed with dealership also. More

by robertleshno
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Recommend Dealer
Yes

June 12, 2024

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Always great service! Wait time estimates are reasonable. Convenient appointments have always been available online. More

by Foresterlover
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Issa Kone

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