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Jill Thurston
535 Reviews
Jill is one of our Assistant Service Managers at Subaru of Gwinnett. She has been in the automotive industry for 12 years; 11 of those years at Subaru of Gwinnett. Jill first joined Subaru of Gwinnett in 2003 as a receptionist. She took a leap of faith when she accepted a service advisor position at Subaru of Gwinnett nine years ago and has been helping Subaru customers maintain their beloved Subaru vehicles ever since. Jill has been recognized as a top service advisor in her field by Subaru of America and consistently maintains the highest of customer satisfaction ratings. Jill is a portrait artist and mother to one very vocal Maine Coon cat, Piper, her beautiful African Grey, Oliver and her sweet Peach face, Lovebird Pippin.
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21 yrs, 9 mos
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535 Reviews of Jill Thurston
February 01, 2025
I'm assuming that they did the oil change and tire rotation that I paid for. I'm not so certain about the "free" inspection, however. Example: I had just replaced the battery at an auto parts s rotation that I paid for. I'm not so certain about the "free" inspection, however. Example: I had just replaced the battery at an auto parts store and the clamp would not tighten on the post of the new battery, so the mechanic had shimmed it with a paper clip. On the dealer's Inspection Report, it had the battery connections checked as good. More
by Douglas
Verified CustomerOther Employees Tagged: Lance Willhite, Chad Anderson , The guy "filling in" at the Parts desk. I think he might work in Parts warehouse.
January 07, 2025
Same problems everytime, NEVER FIXED! Does anyone listen there? Subaru has a class action lawsuit on Ascent models thru 2021, I'm sure there be one for my model year soon. IT'S THE SAME P Does anyone listen there? Subaru has a class action lawsuit on Ascent models thru 2021, I'm sure there be one for my model year soon. IT'S THE SAME PROBLEMS AS IN THE LAW SUIT - FIX THE PROBLEM! More
by scootercono
Other Employees Tagged: Jeff Bowman, Issa Kone
December 04, 2024
I test drove a vehicle at the used car lot only drove around the block but it didn’t expose that the vehicle had problems with the brake sensor module and when I brought the vehicle and drove home the li around the block but it didn’t expose that the vehicle had problems with the brake sensor module and when I brought the vehicle and drove home the light came on and I took the vehicle back the next day,they said the problem was tire pressure but when I left the light came back on and I had to bring the vehicle back again and they fixed the front sensor but didn’t replace all four sensors and the problem still exists today and now the dealership wants me to pay $410.00 dollars to fix the problem that should have been fixed when they installed new tires on the vehicle before I purchased the vehicle. The dealership don’t seem to understand my concern and only wants me to pay for a problem that existed when I left the dealership the night I purchased the vehicle .only had vehicle less than thirty days!!! More
by DSBURNETTE
November 19, 2024
Another satisfied customer! Thanks so much Subaru Gwinnett for providing outstanding quality customer service, great auto technicians, and quality maintenance on my car! The Cot Thanks so much Subaru Gwinnett for providing outstanding quality customer service, great auto technicians, and quality maintenance on my car! The Cottman Family More
by cottmanonnie
Other Employees Tagged: Jeff Bowman, Issa Kone
November 17, 2024
Good experience, and everyone is very nice, and I would like to come it next time. like to come it next time. More
by 945957319
Other Employees Tagged: Jeff Bowman, Julie Adams, John Anderson, Hailey Armour, Jeremiah Ramirez, Michael Gallardo, Issa Kone
November 02, 2024
Jeff Bowman is very attentive and his customer service goes above and beyond. Jeff has always been my service person and I trust in him and rely on his advice for any work needed for my vehicle. He is a goes above and beyond. Jeff has always been my service person and I trust in him and rely on his advice for any work needed for my vehicle. He is always polite and makes me feel like an important customer. You have a winner with Jeff; More
by GHEATH1369
Other Employees Tagged: Jeff Bowman
November 01, 2024
Everyone I worked with was professional, experienced, eager to help me and willing to answer any questions. eager to help me and willing to answer any questions. More
by T.ST.CLAIR
Other Employees Tagged: Julie Adams, Emma Miranda, Issa Kone
October 29, 2024
There were some communication problems. No one answered phone; no one returned my calls. Fortunately, Brenda Smith and Issa Kane took care of my schedule problems—thank you so much! No one answered phone; no one returned my calls. Fortunately, Brenda Smith and Issa Kane took care of my schedule problems—thank you so much! More
by BLEEK.1
Other Employees Tagged: Issa Kone , Brenda Smith—very helpful
October 21, 2024
Dealership doesn't listen to problems even when they have a class action lawsuit for these same problems a class action lawsuit for these same problems More
by scootercono
Other Employees Tagged: Jeff Bowman
