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Jewel Payne
Refer Me
561 Reviews
Jewel has been in the car industry working in service for 10+ years. She started with our company in 2016 and took to the atmosphere of working with General motors customers! She currently lives in Honey Island and loves the country living. Her favorite things to do on days off is spending time with her small family and her French Bulldog. You could find them bowling any day of the week! Her favorite car is the Cadillac XT4, Escalade or CT5 !!
Read moreDealership Experience
9 yrs
Industry Experience
15 yrs, 2 mos
Specialties & Trainings
Service Advisor for GMC, CHEVY, CADILLAC & BUICK
561 Reviews
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561 Reviews of Jewel Payne
February 07, 2025
Quick to resolve any issues and provide the customer with detailed follow up. Easy to coordinate with and willing to work around any schedule to accommodate a busy schedule. detailed follow up. Easy to coordinate with and willing to work around any schedule to accommodate a busy schedule. More
by ncbennett.thp
Verified Customer
February 05, 2025
Bob Tarver was very knowledgable and thorough. Keenan the finance guy explained the process very efficiently and in a timely manner. Jewel in service was very efficient as well. Keenan the finance guy explained the process very efficiently and in a timely manner. Jewel in service was very efficient as well. More
by David
Other Employees Tagged: Keenan Simon , Bob Tarver
January 19, 2025
They did not rotate my tires. That’s supposed to be done with the oil change. This is like the second time they didn’t do it. That’s supposed to be done with the oil change. This is like the second time they didn’t do it. More
by SLROBY4
Other Employees Tagged: Janna Weatherspoon
January 13, 2025
The service department was excellent and very communicative. They got me in and out quickly, and hospitality was great. communicative. They got me in and out quickly, and hospitality was great. More
by jeremymreeves
Other Employees Tagged: Janna Weatherspoon, Keenan Simon, Perry Jones
January 11, 2025
Donalson Chevrolet Buick GMC is my dealer of choice for any work to be performed on my vehicle. Always a great experience. any work to be performed on my vehicle. Always a great experience. More
by rwebbsn
Other Employees Tagged: Janna Weatherspoon, Meagan Adams
January 11, 2025
Fast, friendly, efficient! . Service recalls were done in an hour! Overall, I had a great experience dealing with this dealership. . Service recalls were done in an hour! Overall, I had a great experience dealing with this dealership. More
by Rio Semenoff
Other Employees Tagged: Janna Weatherspoon
January 09, 2025
When I bought my camry from keating. I got a free meal plus a movie while I waited for the car. Here I just got a cup of coffee maybe some donuts next time I got a free meal plus a movie while I waited for the car. Here I just got a cup of coffee maybe some donuts next time More
by onehilltwomany
Other Employees Tagged: Janna Weatherspoon, Greg Mitchell, Keenan Simon
January 02, 2025
I contacted the service department to inquire about a recall on my vehicle. The needed part was not in stock so I am waiting for it to be ordered and then the work will be performed and I can evaluate th recall on my vehicle. The needed part was not in stock so I am waiting for it to be ordered and then the work will be performed and I can evaluate the service. More
by RICKY.MOORE
Other Employees Tagged: Janna Weatherspoon
January 02, 2025
We purchased our last two vehicles here and kept the first over 10 years. The second, purchased in 2022, has had multiple issues with the same module, with terrible, excuse-making, condescending, contra first over 10 years. The second, purchased in 2022, has had multiple issues with the same module, with terrible, excuse-making, condescending, contradictory, and flat-out lying service experience throughout, particularly with the transmission we just replaced under warranty. They had vehicle 4 weeks, with an advisor telling me I was “lucky” to have a loaner after 4 weeks of different reasons why transmission work hadn’t yet begun on my vehicle; then, same advisor telling me I didn’t have to purchase vehicles at Donaldson, or have them serviced there. We were given a choice of spending thousands on a brand-new transmission with 0 miles, or accepting the reworked warranty transmission, with a guarantee that it would have less than 6 k. When husband picked up SUV, no one was there to speak to him. The receipt indicates the warrantied transmission has 60k miles, not the previously guaranteed lesser amount. We still have not received an explanation over a week later. We purchased because of our stellar experience with Donalson for over 10 years. That customer service is evidently no longer the case. More
by AMRCORNES
January 02, 2025
Always super easy transaction with everyone up there. Can not say enough good thing about everyone. Always helpful and courteous to me and my whole family! Can not say enough good thing about everyone. Always helpful and courteous to me and my whole family! More
by perryj71
Other Employees Tagged: Janna Weatherspoon, Meagan Adams, Greg Mitchell, Jack Jones, Charlie Ozan, Keenan Simon, Perry Jones, Cody Brunner
