Jesus Norzagaray

My experience at Royal Preowned Supercenter was fantastic. My 2011 Mini Cooper had a significant breakdown and I realized it was time to retire my favorite car. I don't shop for vehicles often an fantastic. My 2011 Mini Cooper had a significant breakdown and I realized it was time to retire my favorite car. I don't shop for vehicles often and purchases can be stressful to me. Jesus was kind right from the start. I saw a vehicle I liked online but I was without a ride to come and see it. He took a video and sent to to me; the next day, he offered to send a Lyft to get me to the car lot to take a test drive. When I arrived, the sales manager, Keith, help me look at the vehicle because Jesus was with another customer. Then Osama went for a test drive with me. All three gentleman were very kind.. After my vehicle was fixed and I took the new vehicle to my mechanic for review, I was all set to purchase the vehicle. It happened quickly (but with plenty of time to feel comfortable). Jesus kindly held the vehicle for a bit until we could get it to my mechanic (and they took it to my mechanic for me, since I didn't have transportation and had obligations at work I couldn't change). Then, at the very end they put a finishing touch on the experience by adding a box of roses before I drove off with my new vehicle. I love my new mini (who I named Maxi since I went from a 2DR to a 4DR). And, I highly recommend this sales team, especially Jesus. More

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Best dealership I have ever been to. Bought a car due to insurance totaling our car. They let us put money down and pay off balance when we got the insurance check. Went to pay the balan Bought a car due to insurance totaling our car. They let us put money down and pay off balance when we got the insurance check. Went to pay the balance off and had them look at a leak, even though we bought as is. They gave us another car to drive while they fixed ours. Will never go to another place for a car. Outstanding! More

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Seeing the jeep online and driving over on a sunday you learn were closed made for a very long 24 hours. But on arriving i met with Mr Norzagaray and "normally expecting a text book used car salesman" i wa learn were closed made for a very long 24 hours. But on arriving i met with Mr Norzagaray and "normally expecting a text book used car salesman" i was thrown of guard by he and his manager i believe Ethan was his name. Totally different experience then i ever had. It was after work too which added to my stress being tired. But the goal was my gladiator. Man i tell you after 10 min i was comfortable and enjoying my time at the dealership. The only thing that could make things better was driving away with my dream truck/jeep. Every was quick and very little paperwork. That just made things less stressful for some reason. I told Mr Norzagaray my goals as far as my down payment and my monthly payments. For the very first time in buying vehicles this was the first time i bought something the way i imagined it to be. No beat downs, i dint leave wondering if i made a mistake. No second guessing just a proud drive home thanks to Mr Norzagaray and i know there are alot of people supporting him which made this happen. Even a service person that washed my jeep thanked me. Im telling anyone that comments on my jeep about my experience. I truly hope this brings blessings your way. You all deserve it and did a great job. Buy the way the Jeep is running wonderfully i love it! More

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Had an amazing experience buying our new vehicle from them. We walked in with all 3 of our kids under 4 years old and the employees could care less, Jesus our salesman actually provided entertainment for them. We walked in with all 3 of our kids under 4 years old and the employees could care less, Jesus our salesman actually provided entertainment for our kids and kept them busy during the entire buying process. I absolutely recommend everyone to purchase their new vehicle from Royal Automotive. More

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Jesus is OUT STANDING! !! The customer service that he displayed was amazing. Jesus took the time to send me a video. Giving me the opportunity to review the vehicle on l !! The customer service that he displayed was amazing. Jesus took the time to send me a video. Giving me the opportunity to review the vehicle on line. Once I arrived, I was ready to ask my questions. He made sure all of our questions were answered . He went as far as helping, prepare me with as much documentation as he could before my arrival to pick up my vehicle. He took the time to ensure we had a smooth and seamless purchase. He deserves a shout out at your next meeting/Huddle. We will definitely come back to him for our next vehicle purchase. Great customer service!!!!! More

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A really comfortable and straightforward experience. I was never under any pressure and Jesus was professional every step of the way. I will definitely shop here again. I was never under any pressure and Jesus was professional every step of the way. I will definitely shop here again. More

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Easy process. Jesus made it super easy and a great experience. I will be recommend him and Royal to my friends and family. Jesus made it super easy and a great experience. I will be recommend him and Royal to my friends and family. More

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Excelente trato muy amable rapido y eficiente se interesa bastante en el cliente busca soluciones y soluciona bastante en el cliente busca soluciones y soluciona More

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We received great customer service from Jesus. He made sure to answer all of our questions and went over everything slowly and to our satisfaction. I would highly recommend this dealership to any He made sure to answer all of our questions and went over everything slowly and to our satisfaction. I would highly recommend this dealership to anyone looking for a vehicle. More

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Jesus was a great person to deal with was very informative and helpful very knowledgeable about cars and also very helpful really made use fell comfortable when buying my truck he also was very he informative and helpful very knowledgeable about cars and also very helpful really made use fell comfortable when buying my truck he also was very helpful when I noticed small issues with my truck he jumped right in and help me get them fixed right away I would recommend Jesus and Sean Foley if you are looking to buy used or new they will take care of you thank you Jesus and Sean Foley you guy made my car buying experience wonderful I would buy for you guys again More

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