Jesus Martinez

On December 17th, 2023, I purchased a 2014 Toyota 4Runner from Jesus Martinez for my daughter's 16th birthday. Trusting in the reputation of a certified Toyota dealership I flew from Sacramento to Ontario, f from Jesus Martinez for my daughter's 16th birthday. Trusting in the reputation of a certified Toyota dealership I flew from Sacramento to Ontario, for this purpose and drove the vehicle home. During my 500 mile drive home, it became evident that the vehicle had major mechanical issues. There was a noise emanating from the vehicle that rapidly escalated, and ONE MONTH LATER resulted in a COMPLETE TRANSMISSION FAILURE, with LESS THEN 1500 MILES FROM PURCHASE!!!! The vehicle was immediately towed to a professional mechanic, who informed me that the damage was indicative of long-term neglect and abuse. Such conditions, they assured me, would have been completely evident to any qualified mechanic - particularly a Toyota specialist at a Toyota dealership. My 16 year old daughter saved all her life-guarding money for this purchase, and we paid cash for this vehicle! BIG MISTAKE! I have texted, emailed, and called MULTIPLE times since January! In desperation for response, I sent out an email blast to everyone at that location, and finally Jesus responded that someone will be getting in touch with me. NOPE, still ZERO RESPONSE or RESOLUTION to this matter! This transmission replacement cost me $5000 that I could not afford! Promises made regarding an additional key for the vehicle have also been ignored! Jesus Martinez was wonderful up until the sale, and has now shown negligence and complete disregard for customer satisfaction and ethical business practices. More

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If I could give 0 stars, I would. Their website says “Don’t pay over MSRP.” Internet manager, Jesus Martinez, agrees to sell me a new 4Runner at MSRP. I spend hours back and forth wi Their website says “Don’t pay over MSRP.” Internet manager, Jesus Martinez, agrees to sell me a new 4Runner at MSRP. I spend hours back and forth with him and when I finally tell him to email me the contract (I agreed to pay online but he wants me to drive 50 miles to come in person), he says that his “manager” told him the “out the door” price was $8000 (15%) more than the previously agreed upon MSRP, and they were going to “add” even more aftermarket accessories to up the price even more. I know he was hoping to pull this bait-and-switch in person, but couldn’t because I knew the car I was buying. AVOID THIS PLACE AT ALL COSTS!! They are scammers. More

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