Jesus Luna

CHECK YOUR CAR BEFORE TAKING YOUR CAR OF THE LOT FOR WATER MARKS AND SWIRLS!!! SHAME ON YOU FORD OF MONTEBELLO. They will sell you cars with water stains and swirls that won’t come off. The conditions o WATER MARKS AND SWIRLS!!! SHAME ON YOU FORD OF MONTEBELLO. They will sell you cars with water stains and swirls that won’t come off. The conditions of the car that was sold to me was not in great condition yet i trusted them that they would fix the problem and they didn’t. I purchased a 2024 Mustang Mach E premium. I was there from 12pm- 5pm finalizing paperwork. Once the car was given to me i encounter a bunch of water stains and swirls on the hood of the car. I explained to the sales rep Jesus that I wasn’t content on how the car looked and i asked to speak to a manager. He said that his manager was busy but he brought out the guy that we signed the paperwork with. I explained to him how dirty it looked with stains and swirls specially on the hood. I made sure i pointed out to him where the stains were and the swirls. He stated that they would contact me so that my car can get detailed. The following day i received a call from someone name Josie and i explained the situation and she said to take the car the following week to get it detailed. They offered to pick up the car and drop it off when it was done. I finally received the car around 7pm and when i inspected the car I told Jesus it looked dirty and he said to reach out to the dealership. I emailed Josie that same night and the following day got a call from her. I explained to her that the car still had some water marks and swirls. She tells me that i Never mentioned to her that there was swirls. I sent her videos of the night i purchased the car to show how nasty the car was and pictures after the detail was done where you can see the swirls. She said she would reach out to her manager and they told me that they couldn’t do a paint restoration on the car. That if i wanted for them to wash/ clean the car to take it in and that’s all they can do. More

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Friendly . Easy to work with . Effecient. Negotiation was simple . Courteous and mindful of my time. Easy to work with . Effecient. Negotiation was simple . Courteous and mindful of my time. More

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It was a good experience. I appreciate the sales rep being bilingual since I took my parents and they wanted to understand too. I appreciate the sales rep being bilingual since I took my parents and they wanted to understand too. More

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Great deals. I’ve been shopping at Ford of Montebello for the last 20 years. Always have what I want at the best deal possible! Highly recommend! I’ve been shopping at Ford of Montebello for the last 20 years. Always have what I want at the best deal possible! Highly recommend! More

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I love my Bronco Sport and was able to get my truck at the deal I needed! Thank you the deal I needed! Thank you More

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